we bought the BB warranty because we were told (multiple times) that if ANYTHING happened to the product, we could return the product for any reason. Well not if you drop it, or the screen cracks or for any other "physical damage". When we spoke to the manager, he said, yes "you can return it for ANY reason". But not if the unit is broken. The warranty is useless, google extended warranty and best buy and you will see many results of dissatisfied customers.
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