Hilton Santa Fe Historic Plaza

★★★☆☆
  • 100 Sandoval St

    Santa Fe, NM 87501

    Map & Directions
  • 505-988-2811

About Hilton Santa Fe Historic Plaza

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  • Hotels & Motels
Hours
M-Su 24hr
Brands
  • Hilton Hotels & Resorts

Hotels & Travel

Hotels & Travel
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I am a Hilton Diamond member. I stay at a lot of Hilton Hotels. This was by far my worst Hilton stay ever. Before stay, I left 3 messages for concierge on three different days; never returned my call, and never was there to answer the phone. Finally the travel date arrived. I checked in; I had a confirmed reservation for an oversized room, was not put in oversized room. When demanded the oversized room that I paid for, room was not ready. When room was finally ready, I went to the room. When parking, I realized that the front desk clerk did not give me required parking hangtag for car. I went back to the front desk to get said hangtag. Amenities that HiltonHhonors had asked me to select via special email a few days before were not in the room. Called front desk to get them. Welcome gift for Diamond Member not in the room. Ice machine out of order. No vending machines where signs and arrows say vending machines should be. High Speed Internet Connection (stated on website as at a desk) was located between the two queen beds (very convenient for work, don't you know). Called to ask about this, and spoke to 3 people at the front desk until someone mentioned they had wireless. No mention of wireless at check-in, no notice of wireless in the room. So worked out for me, but not for poor suckers who need an ethernet cable.\r\n\r\nIt seemed like no one knew what was going on. I hope Hilton does.

0
★☆☆☆☆

I am a Hilton Diamond member. I stay at a lot of Hilton Hotels. This was by far my worst Hilton stay ever. Before stay, I left 3 messages for concierge on three different days; never returned my call, and never was there to answer the phone. Finally the travel date arrived. I checked in; I had a confirmed reservation for an oversized room, was not put in oversized room. When demanded the oversized room that I paid for, room was not ready. When room was finally ready, I went to the room. When parking, I realized that the front desk clerk did not give me required parking hangtag for car. I went back to the front desk to get said hangtag. Amenities that HiltonHhonors had asked me to select via special email a few days before were not in the room. Called front desk to get them. Welcome gift for Diamond Member not in the room. Ice machine out of order. No vending machines where signs and arrows say vending machines should be. High Speed Internet Connection (stated on website as at a desk) was located between the two queen beds (very convenient for work, don't you know). Called to ask about this, and spoke to 3 people at the front desk until someone mentioned they had wireless. No mention of wireless at check-in, no notice of wireless in the room. So worked out for me, but not for poor suckers who need an ethernet cable.\r\n\r\nIt seemed like no one knew what was going on. I hope Hilton does.

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If you're looking to stay near the center of the activity in Santa Fe, and don't mind spending a little more money, the Hilton is still a good value. Rooms are very nice and you're close to everything.

2
★★★★☆

If you're looking to stay near the center of the activity in Santa Fe, and don't mind spending a little more money, the Hilton is still a good value. Rooms are very nice and you're close to everything.

Pros: Good location, Nice rooms

Cons: Pricey

Message from Hilton Santa Fe Historic Plaza

The Hilton Santa Fe Historic Plaza hotel is ideally located just two blocks from the historic Santa Fe Plaza in downtown Santa Fe and within walking distance to the Sweeney Community Convention Center, the Georgia O’Keeffe Museum and fantastic shopping and dining opportunities.

Discover Santa Fe’s boutiques, restaurants and museums with ease from this AAA Three Diamond hotel. Rejuvenate in the Hilton Santa Fe Historic Plaza hotel’s fully equipped fitness center or enjoy a refreshing swim in the seasonal outdoor pool.

After an exciting day discovering Santa Fe attractions or a productive business day, retire to a comfortable guest room or casita. Indulge in award-winning dining at Pinon Grill and sample homemade pastries in El Canon then relax by the kiva fireplace with an extensive wine list and Mexican appetizers.

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