Arte De La Mano Salon-Aveda

★★★★☆
  • 3600 Hwy 528 NW Ste A

    Albuquerque, NM 87114

    Map & Directions
  • 505-898-1105

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I received a $75 gift certificate online, printed it out and lost it. They could see that I received it and knew I hadn't been in since it was sent to me, but they would only give me half of what the gift was as they stated that there was

3
★★★★★

I received a $75 gift certificate online, printed it out and lost it. They could see that I received it and knew I hadn't been in since it was sent to me, but they would only give me half of what the gift was as they stated that there was

.

I can't believe I had gone to Mark Pardos place instead of this one! I have never received better highlights in my life! This salon is beautiful and all of the staff are very professional and genuine with their advice and services. I will

3
★★★★★

I can't believe I had gone to Mark Pardos place instead of this one! I have never received better highlights in my life! This salon is beautiful and all of the staff are very professional and genuine with their advice and services. I will

.

They're absolutely HORRIBLE!!!! They pick and choose who gets lower prices and who gets the higher prices! Completely over priced! I worked there for 3 days and they only paid me for ONE day. They said I was un reliable even though I

3
★★★★★

They're absolutely HORRIBLE!!!! They pick and choose who gets lower prices and who gets the higher prices! Completely over priced! I worked there for 3 days and they only paid me for ONE day. They said I was un reliable even though I

.

a young lady worked on me and i was back at 100% im looking forward to going back also i bought a tickit for taylor middle school and won dinner for two in sante fe over all i had a great day thanks for my great day

2
★★★★★

a young lady worked on me and i was back at 100% im looking forward to going back also i bought a tickit for taylor middle school and won dinner for two in sante fe over all i had a great day thanks for my great day

Pros: had a great massage the best ive ever had

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When I first walked into Arte de la Mano, I loved it! I thought I had finally found the perfect salon. Things changed about 3 months ago when I went in for an eyebrow shaping. The woman who was doing my eyebrows suggested that I try the Aveda Outer Peace line for my acne prone skin. She told me that the Aveda products are guaranteed so if I wasn't satisfied with them, I could take them back. A week later, I spoke with that same woman and I told her that I didn't think the products were agreeing with my skin. Her response was for me to give the products more time to work. Two months later, my skin had broken out worse than it ever had in my entire life! I decided to stop using the products and slowly my skin began to clear up. I remembered that I had been told that Aveda products are guaranteed so I took them back to Arte de la Mano. The manager told me that he could not take them back because I had used them for more than a week! He refused to give me my money back and kept insisting that Aveda products can not be returned after a week. If I had known that the products were only guaranteed for a week, I never would have bought them! I feel like the people at Arte de la Mano lied to me and stole my money. I will never go back there again.

0
★☆☆☆☆

When I first walked into Arte de la Mano, I loved it! I thought I had finally found the perfect salon. Things changed about 3 months ago when I went in for an eyebrow shaping. The woman who was doing my eyebrows suggested that I try the Aveda Outer Peace line for my acne prone skin. She told me that the Aveda products are guaranteed so if I wasn't satisfied with them, I could take them back. A week later, I spoke with that same woman and I told her that I didn't think the products were agreeing with my skin. Her response was for me to give the products more time to work. Two months later, my skin had broken out worse than it ever had in my entire life! I decided to stop using the products and slowly my skin began to clear up. I remembered that I had been told that Aveda products are guaranteed so I took them back to Arte de la Mano. The manager told me that he could not take them back because I had used them for more than a week! He refused to give me my money back and kept insisting that Aveda products can not be returned after a week. If I had known that the products were only guaranteed for a week, I never would have bought them! I feel like the people at Arte de la Mano lied to me and stole my money. I will never go back there again.

Pros: a great hair stylist names Laura

Cons: products that don't work and guarantees not honored

.

My experience with lot's of beauty salons here in New Mexico has been Horrific but once I got to this salon I thought that I had found the one!
Mary The beautician can't dry hair straight therefore she uses a Hot Iron/Flat IRON to get the hair super straight..
4th week going there every Saturday and paying one price when all of a sudden Mary state's "Oh because your hair is TIDIOUS.. You've been getting undercharged and therefore from price $25.00 it jumped to $35.00.. wow.. I have the shortest hair ever..
How can the price go up that much? And also why wouldn't you give the customer a fair warning that next time price will go up? Never going bthere again! Spoke to manager very brief and she said she would call me and instead I got email from Salon stating" We thank you for your feedback" WOW.....

0
★☆☆☆☆

My experience with lot's of beauty salons here in New Mexico has been Horrific but once I got to this salon I thought that I had found the one!
Mary The beautician can't dry hair straight therefore she uses a Hot Iron/Flat IRON to get the hair super straight..
4th week going there every Saturday and paying one price when all of a sudden Mary state's "Oh because your hair is TIDIOUS.. You've been getting undercharged and therefore from price $25.00 it jumped to $35.00.. wow.. I have the shortest hair ever..
How can the price go up that much? And also why wouldn't you give the customer a fair warning that next time price will go up? Never going bthere again! Spoke to manager very brief and she said she would call me and instead I got email from Salon stating" We thank you for your feedback" WOW.....

Pros: Don't waste your money!!!!

Cons: Don't waste your money!!!!

.

Their new location is very relaxing and the people that work there very kind. The Aveda tea that you are offered upon arrival is wonderful and a nice way to unwind prior to getting your hair done. I was unsure as to what I wanted done with my hair and my stylist was very helpful in supplying me with magazines that offered me some style selections. We found a cut that I liked and all the while I was getting my cut she checked with me to make sure I was getting what I wanted. She even made little style adjustments here and there for my face shape per my request. I love that she wasn't arrogant and wasn't afraid to consult with throughout the cut. I thought the price of the cut was fair and the cut turned out great. My stylist even offered to work with me on it later in the week should I have any trouble styling it. Great experience!

2
★★★★☆

Their new location is very relaxing and the people that work there very kind. The Aveda tea that you are offered upon arrival is wonderful and a nice way to unwind prior to getting your hair done. I was unsure as to what I wanted done with my hair and my stylist was very helpful in supplying me with magazines that offered me some style selections. We found a cut that I liked and all the while I was getting my cut she checked with me to make sure I was getting what I wanted. She even made little style adjustments here and there for my face shape per my request. I love that she wasn't arrogant and wasn't afraid to consult with throughout the cut. I thought the price of the cut was fair and the cut turned out great. My stylist even offered to work with me on it later in the week should I have any trouble styling it. Great experience!

Pros: Relaxing atmosphere and great cuts.

Cons: It's a bit hard to figure out where the entrance is the first time.

.

I figured I am going to an Aveda salon, so the stylist must be highly trained. WRONG!! Do not let the fancy name fool you as it did me.

I was introduced to Christi, the stylist. I was originally quoted 50.00 dollars and up. Christi stated, ?Well we start at 65.00 dollars but you have really thick hair.? That should have been a sign she was haggling her price and me.

I told Christi (4 times that I remember), I have never worn my hair dark. Christi said ?No problem I can make the color even and get the color you want.? When Christi was applying the color, I mentioned it looked a little dark. She replied ?Don?t worry it will wash out?. I was thinking okay she knows what she is doing, so I let it go. After my hair color was washed out, Christi took me to the mirror. It was the most horrifying experience to see myself look worse than when I had walked in!

I went from auburn to black cheery! In addition, the roots of my hair were a completely different color from my ends! It was as if I had let a 2-year-old do my color! I was devastated!

Christi made all kinds of excuse about the hair color! Then when she knew I was not accepting her excuses she accused me of selecting the hair color. How unprofessional is that? After I specially told her, I have NEVER worn my hair dark!

Christi knew I was upset. She did not even think to offer some sort of compensation for her lousy service, nor did the manager. I paid my 101.00 dollars and walk out vowing to tell everyone about my horrible experience.

I cannot believe Arte de la Mano has no shame short changing their customers by charging outrages prices for hair color services. I have paid a lot less for my hair color and have received a more than perfect job at other places.

I cried for a week and still look in the mirror and do not recognize myself.
If you want to feel beautiful after a salon service DO NOT GO TO Arte de la Mano Salon. And defiantly do not let Christi touch your hair!

0
★☆☆☆☆

I figured I am going to an Aveda salon, so the stylist must be highly trained. WRONG!! Do not let the fancy name fool you as it did me.

I was introduced to Christi, the stylist. I was originally quoted 50.00 dollars and up. Christi stated, ?Well we start at 65.00 dollars but you have really thick hair.? That should have been a sign she was haggling her price and me.

I told Christi (4 times that I remember), I have never worn my hair dark. Christi said ?No problem I can make the color even and get the color you want.? When Christi was applying the color, I mentioned it looked a little dark. She replied ?Don?t worry it will wash out?. I was thinking okay she knows what she is doing, so I let it go. After my hair color was washed out, Christi took me to the mirror. It was the most horrifying experience to see myself look worse than when I had walked in!

I went from auburn to black cheery! In addition, the roots of my hair were a completely different color from my ends! It was as if I had let a 2-year-old do my color! I was devastated!

Christi made all kinds of excuse about the hair color! Then when she knew I was not accepting her excuses she accused me of selecting the hair color. How unprofessional is that? After I specially told her, I have NEVER worn my hair dark!

Christi knew I was upset. She did not even think to offer some sort of compensation for her lousy service, nor did the manager. I paid my 101.00 dollars and walk out vowing to tell everyone about my horrible experience.

I cannot believe Arte de la Mano has no shame short changing their customers by charging outrages prices for hair color services. I have paid a lot less for my hair color and have received a more than perfect job at other places.

I cried for a week and still look in the mirror and do not recognize myself.
If you want to feel beautiful after a salon service DO NOT GO TO Arte de la Mano Salon. And defiantly do not let Christi touch your hair!

Pros: Lots of Parking

Cons: To many to talk about!

 

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