Mor Furniture For Less

★★★☆☆
  • 4920 Menaul Blvd NE

    Albuquerque, NM 87110

    Map & Directions
  • 505-883-4944

About Mor Furniture For Less

Hours
Monday - Saturday 10:00 - 9:00 Sunday 10:00 - 8:00

Home & Garden

Home & Garden
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3.0 9
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Horrible service

3
★★★★★

Horrible service

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Met a really nice salesperson who, upon our return, we were told was "out" for dinner when she was really just in the back room. Someone who stated they were a MANAGER assured us our original person would get her commission waited on us --

3
★★★★★

Met a really nice salesperson who, upon our return, we were told was "out" for dinner when she was really just in the back room. Someone who stated they were a MANAGER assured us our original person would get her commission waited on us --

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Pretty sure the sales people judge by appearance. If you don't look like you drive a car that costs more than the mansion you should own, they're most likely not going to talk to you.
All the associates just stood around talking to each

3
★★★★★

Pretty sure the sales people judge by appearance. If you don't look like you drive a car that costs more than the mansion you should own, they're most likely not going to talk to you.
All the associates just stood around talking to each

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We will NEVER buy from Mor again. The service in Albuquerque store sucks. I started complaining about the problems with the furniture we bought 8 months after we bought it. The first 3 service appointments they did not keep. Then they scheduled us from 5 to 7 on a Saturday evening. We already had plans so I told them no. Then I get a phone call saying they would be there on Tuesday. No show again. Then we got another phone call saying they would be there on the following Friday. Guess what. No show again. The furniture is cheap, service sucks, or should I say isn't there. Then I sent them an email asking if I could ever get this crap fixed. Next I get a phone call from this guy as Mor customer service explaining how they want to fix the problem. Of course no service is scheduled. He wants me to take pictures of the furniture and email it to him. He was suppose to send me an email to return the pics. Never got it. Tried to send the pic's to the email he gave me to send them to. Take a guess. Dead email. These people get your money and don't care about anything else. I'm working on a big window sticker for the back of my car.

1
★☆☆☆☆

We will NEVER buy from Mor again. The service in Albuquerque store sucks. I started complaining about the problems with the furniture we bought 8 months after we bought it. The first 3 service appointments they did not keep. Then they scheduled us from 5 to 7 on a Saturday evening. We already had plans so I told them no. Then I get a phone call saying they would be there on Tuesday. No show again. Then we got another phone call saying they would be there on the following Friday. Guess what. No show again. The furniture is cheap, service sucks, or should I say isn't there. Then I sent them an email asking if I could ever get this crap fixed. Next I get a phone call from this guy as Mor customer service explaining how they want to fix the problem. Of course no service is scheduled. He wants me to take pictures of the furniture and email it to him. He was suppose to send me an email to return the pics. Never got it. Tried to send the pic's to the email he gave me to send them to. Take a guess. Dead email. These people get your money and don't care about anything else. I'm working on a big window sticker for the back of my car.

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It might be tempting to shop here since their prices are low. But, good luck getting anything delivered on time or it being what you actually ordered. Management does not take accountability for any mistakes. If they make a mistake, they don't care!

1
★☆☆☆☆

It might be tempting to shop here since their prices are low. But, good luck getting anything delivered on time or it being what you actually ordered. Management does not take accountability for any mistakes. If they make a mistake, they don't care!

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They are good at getting you to buy something. But good luck with getting anything delivered from them on time or in the right colors. They will also try to deliver broken things. They do not comp you for their mistakes either. I would not recommend this place to anyone.

0
★☆☆☆☆

They are good at getting you to buy something. But good luck with getting anything delivered from them on time or in the right colors. They will also try to deliver broken things. They do not comp you for their mistakes either. I would not recommend this place to anyone.

Pros: They have good prices

Cons: No accountability for their mistakes

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The onsite service was good, friendly reps, but not overly pushy. The delivery was my bad experience. When the time of delivery was discussed I told them when I would be unavailable. They proceeded to try to deliver when I was at work. I asked them to set up a time when I could be there, they proceeded two more times to deliver when I was not able to receive my sofa, they would not notate it therefore sending out thier delivery crew 3 times when they knew I would not be home to recieve it. Finally on the 4th attempt I got my new sofa. It is good quality and I now enjoy it but it was a bad exp. with them and unless I can have someone pick it up for me I will not be purchasing anything from them in the future.

0
★☆☆☆☆

The onsite service was good, friendly reps, but not overly pushy. The delivery was my bad experience. When the time of delivery was discussed I told them when I would be unavailable. They proceeded to try to deliver when I was at work. I asked them to set up a time when I could be there, they proceeded two more times to deliver when I was not able to receive my sofa, they would not notate it therefore sending out thier delivery crew 3 times when they knew I would not be home to recieve it. Finally on the 4th attempt I got my new sofa. It is good quality and I now enjoy it but it was a bad exp. with them and unless I can have someone pick it up for me I will not be purchasing anything from them in the future.

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Mor Furniture on Menaul have terrible customer service representatives when you call them on the phone. They are not knowledgeable, helpful, or curteous. I bought a sofa 2 months ago and have paid for their delivery service and still no sofa. The least they could do is waive the delivery fee. As a working class citizen of New Mexico and a paying customer we deserve a certain level of service. They should expect to give a customer a reason for late deliveries, a verbal apology for not delivering on agreed date, and talk to customers with a high level of curteous decorum. I will never buy furniture from Mor Furniture again.

0
★☆☆☆☆

Mor Furniture on Menaul have terrible customer service representatives when you call them on the phone. They are not knowledgeable, helpful, or curteous. I bought a sofa 2 months ago and have paid for their delivery service and still no sofa. The least they could do is waive the delivery fee. As a working class citizen of New Mexico and a paying customer we deserve a certain level of service. They should expect to give a customer a reason for late deliveries, a verbal apology for not delivering on agreed date, and talk to customers with a high level of curteous decorum. I will never buy furniture from Mor Furniture again.

Pros: price, selection

Cons: customer service, delivery

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Mor Furniture is a large furniture store. They have tons of stuff to choose from. They have living room groups, bedroom sets, and kitchen sets. They sell kids stuff as well. They have really good prices and offer financing. They have good sales people however they can be aggressive since they work off of commission. They offer snack and drinks for you while you are shopping.

4
★★★★☆

Mor Furniture is a large furniture store. They have tons of stuff to choose from. They have living room groups, bedroom sets, and kitchen sets. They sell kids stuff as well. They have really good prices and offer financing. They have good sales people however they can be aggressive since they work off of commission. They offer snack and drinks for you while you are shopping.

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