Audi Albuquerque

★★★★☆
  • 8900 Pan American Fwy NE

    Albuquerque, NM 87113

    Map & Directions
  • 505-821-4000

About Audi Albuquerque

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Audi
  • Audi
  • Audi
  • Audi
  • Audi
Details
  • Audi
  • Mercedes-Benz
  • Porsche
Hours
M-F 8:30am-7pm, Sa 9am-6pm, Su Closed (Parts & Service Hours: MON..-FRI. 7:30 AM - 5:30 PM , Sat. 8:00 AM -3:00 PM, Closed SUN.)
Emails
  • dorso@audiabq.com
Keywords
  • Pre Owned Inventory
  • Inventory
  • Find A Store
  • Used Cars
  • Financing Options
  • New Inventory
  • Service
  • New Cars
  • Models
  • Exclusive Offers
  • MyAudi
Products
  • Audi Automotive Sales
  • Audi Automotive Service
Specialties
  • Audi Sales
  • Audi Service
Payment Options
  • American Express
  • Cash
  • Discover
  • Financing
  • MasterCard
  • Visa
Services
  • Audi Sales
  • Audi Service
Languages
  • English
  • Spanish

Automotive

Automotive
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Audi Sales Staff
Audi Staff
    Automotive Service
    Sales
      4.3333 3
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      .

      I have had two issues with the sales/service department at Audi of Albuquerque. The first is very similar to Karen818's issue. In 2011 I purchased a 2009 A 5, where the original owners had bought a service plan that apparently transferred

      3
      ★★★★★

      I have had two issues with the sales/service department at Audi of Albuquerque. The first is very similar to Karen818's issue. In 2011 I purchased a 2009 A 5, where the original owners had bought a service plan that apparently transferred

      .

      I have been a customer for 6 years and really like their service department. I live in Santa Fe and they provide a loaner and pickup and dropoff service. Dave E. is always responsive and helpful.

      3
      ★★★★★

      I have been a customer for 6 years and really like their service department. I live in Santa Fe and they provide a loaner and pickup and dropoff service. Dave E. is always responsive and helpful.

      .

      I learned the hard way about warranties and I hope my experience will help future buyers by learning from my mistake. In November of 2004, I purchased a 2002 Audi TT from Premier Motorcars now known as Audi of Albuquerque. The original factory date of the car was February 2002 which meant that the car was still under factory warranty until Feb 2006. When I was finalizing the sale, the finance manager promoted the idea of an extended warranty. I am wary of extended warranties and had him explain to me in detail what it would and wouldn?t cover and exactly when it would start and when it would finish. He told me the warranty would kick in the day I bought the car and last for 6 years ending in Nov of 2010. The warranty itself was a typical legal document with lots of fine print, but I trusted that the finance mgr explained it truthfully.

      The warranty they sold me, at a cost of a little over $2700, actually started from the factory date of the car ? Feb 2002 ? and went for 6 years from that date (i.e., Feb 2008). The finance mgr. deceived me by selling me a 6-year ?new car? warranty that lasted only 2 years past the factory warranty. Not many people would spend that kind of money on a 2 year warranty. I believe they knew this which is why they misled me.

      I recently had to spend $855 to fix an AC problem and this is when I found out my warranty had expired. I called Audi of ABQ and left messages for both the general and finance mgrs. The general mgr never bothered to call me back. The finance mgr did call and basically said that he didn?t understand why I would buy a ?new car? warranty on a used car, but other than that it was really my problem and there was nothing he could do about it. No apology. No effort to find out why they sold me this type of warranty in the first place.

      Mea culpa because I did not take the time to read through the entire warranty. However, I was deceived by this dealership and I warn you to be very careful when you deal with them.

      0
      ★☆☆☆☆

      I learned the hard way about warranties and I hope my experience will help future buyers by learning from my mistake. In November of 2004, I purchased a 2002 Audi TT from Premier Motorcars now known as Audi of Albuquerque. The original factory date of the car was February 2002 which meant that the car was still under factory warranty until Feb 2006. When I was finalizing the sale, the finance manager promoted the idea of an extended warranty. I am wary of extended warranties and had him explain to me in detail what it would and wouldn?t cover and exactly when it would start and when it would finish. He told me the warranty would kick in the day I bought the car and last for 6 years ending in Nov of 2010. The warranty itself was a typical legal document with lots of fine print, but I trusted that the finance mgr explained it truthfully.

      The warranty they sold me, at a cost of a little over $2700, actually started from the factory date of the car ? Feb 2002 ? and went for 6 years from that date (i.e., Feb 2008). The finance mgr. deceived me by selling me a 6-year ?new car? warranty that lasted only 2 years past the factory warranty. Not many people would spend that kind of money on a 2 year warranty. I believe they knew this which is why they misled me.

      I recently had to spend $855 to fix an AC problem and this is when I found out my warranty had expired. I called Audi of ABQ and left messages for both the general and finance mgrs. The general mgr never bothered to call me back. The finance mgr did call and basically said that he didn?t understand why I would buy a ?new car? warranty on a used car, but other than that it was really my problem and there was nothing he could do about it. No apology. No effort to find out why they sold me this type of warranty in the first place.

      Mea culpa because I did not take the time to read through the entire warranty. However, I was deceived by this dealership and I warn you to be very careful when you deal with them.

      Message from Audi Albuquerque

      You might know us as a popular Audi dealership, serving the greater Albuquerque areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new 2017-2018 Audi's and used car models. It's also why we offer first-rate Audi service.



      Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Albuquerque NM, Rio Rancho NM, Santa Fe NM, Los Lunas NM and South Valley, NM, but a tenacious spirit dedicated to getting the flexible terms you deserve.

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