Bob's Sewing & Vacuum Center

★★★★★
  • 3551 Nm 528 NW

    Albuquerque, NM 87114

    Map & Directions
  • 505-294-6155

About Bob's Sewing & Vacuum Center

Hours
Mon. - Fri. 9am - 6pm;Sat. 9am - 5pm;Sun. CLOSED
4.8 5
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Keep away, they will try to sell you the higher priced item for their reasons. Then you are locked in to bad exchange returns limits that suits them only! They did not tell the truth about one qualification needed essential, they did not

3
★★★★★

Keep away, they will try to sell you the higher priced item for their reasons. Then you are locked in to bad exchange returns limits that suits them only! They did not tell the truth about one qualification needed essential, they did not

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Rude! Go to Ryan's up the street. Purchased extended warranty, was required to use Bob's. They called, said I had to pay an additional $100 to them to fix the unit, since the protection plan only covered $100 in repairs (WTF?) Called

3
★★★★★

Rude! Go to Ryan's up the street. Purchased extended warranty, was required to use Bob's. They called, said I had to pay an additional $100 to them to fix the unit, since the protection plan only covered $100 in repairs (WTF?) Called

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What a shame to call this a business.I should have listened to the sewing group I belong to (56 members we donate and sew for the USA military troops) when they said "Dont go to Bobs". I thought could this business really be that bad. Oh

3
★★★★★

What a shame to call this a business.I should have listened to the sewing group I belong to (56 members we donate and sew for the USA military troops) when they said "Dont go to Bobs". I thought could this business really be that bad. Oh

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I have bought a high dollar sewing machine from Bob's and just recently bought a vacuum cleaner. The owner is always kind and considerate and will bend over backwards to make sure I am satisfied with the work and products.

I have never had an issue with them, they carry rare sewing needles and a huge variety of parts and accessories for many different brands of sewing machine.

2
★★★★★

I have bought a high dollar sewing machine from Bob's and just recently bought a vacuum cleaner. The owner is always kind and considerate and will bend over backwards to make sure I am satisfied with the work and products.

I have never had an issue with them, they carry rare sewing needles and a huge variety of parts and accessories for many different brands of sewing machine.

Pros: locally owned

Cons: a bit pricier but they throw in a lot of extras

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I dropped my vacuum off with the cover because it was burning a belt every other use I wanted to show the service man exactly what failed.

One week later, the service man calls and says there is nothing wrong with the vacuum. As my wife tries to clarify the issue over the phone, he responds by saying that he can't fix it anyway because we didn't bring the cover in. My wife tells him that the cover is not needed and he replies, "Don't tell me what I need to do my job. Come get your vacuum cleaner." Then he rudely hung up on her.

I called to see if I could resolve the issue and the manager said I need to talk to the owner, but he's busy. I left a message - no reply. Six hrs later and more message later - still no call.

The end of the day comes and I call the store and guess what? Instead of helping, the man on the phone says, "I don't care how many times you called. This is the first time you talked to me."

These are rude and incompetent people.

0
★☆☆☆☆

I dropped my vacuum off with the cover because it was burning a belt every other use I wanted to show the service man exactly what failed.

One week later, the service man calls and says there is nothing wrong with the vacuum. As my wife tries to clarify the issue over the phone, he responds by saying that he can't fix it anyway because we didn't bring the cover in. My wife tells him that the cover is not needed and he replies, "Don't tell me what I need to do my job. Come get your vacuum cleaner." Then he rudely hung up on her.

I called to see if I could resolve the issue and the manager said I need to talk to the owner, but he's busy. I left a message - no reply. Six hrs later and more message later - still no call.

The end of the day comes and I call the store and guess what? Instead of helping, the man on the phone says, "I don't care how many times you called. This is the first time you talked to me."

These are rude and incompetent people.

Cons: They could not fix my vacuum. They took a week to call us and were very rude to my wife.

 

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