Dr Dan's Computers

★★★★☆
  • 4405 Cutler Ave NE

    Albuquerque, NM 87110

    Map & Directions
  • 505-881-8855

About Dr Dan's Computers

Hours
Mon-Fri 10am-7pm, Sat 11am-5pm

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.

So today I had an issue with my video card dying (third one since i bought it from Dell) and I went to 2 major competitors in the area and their prices were astronomical compared to Dr Dans! I got my computer fixed for less than the cost

3
★★★★★

So today I had an issue with my video card dying (third one since i bought it from Dell) and I went to 2 major competitors in the area and their prices were astronomical compared to Dr Dans! I got my computer fixed for less than the cost

.

My whole family has been going to Dr. Dan's for a long time and LOVE it. They give wonderful service and the computers we have from them work great.

3
★★★★★

My whole family has been going to Dr. Dan's for a long time and LOVE it. They give wonderful service and the computers we have from them work great.

.

The service at Dr. Dans is impeccable! They work on your system fast and give you no B. S. Mario is fantastic! I will go there and have them build my next custom system from scratch without blinking an eyelash-and I have already built

3
★★★★★

The service at Dr. Dans is impeccable! They work on your system fast and give you no B. S. Mario is fantastic! I will go there and have them build my next custom system from scratch without blinking an eyelash-and I have already built

.

I have bought 2 complete used systems at Dans. The 1st one lasted me about 4 years. Not bad for the modest price I paid. I'm using another one of his used systems now and am very satisfied, both with price and performance. As for the

3
★★★★★

I have bought 2 complete used systems at Dans. The 1st one lasted me about 4 years. Not bad for the modest price I paid. I'm using another one of his used systems now and am very satisfied, both with price and performance. As for the

.

I was at Dr. Dan's yesterday and made a comment about the bad reviews on Google and City Search. I have been a long time customer of Dr. Dan's since the mid 1990's I have taken all my computers. My parents computers and recommended them to

3
★★★★★

I was at Dr. Dan's yesterday and made a comment about the bad reviews on Google and City Search. I have been a long time customer of Dr. Dan's since the mid 1990's I have taken all my computers. My parents computers and recommended them to

.

They are probably good computer people but wow some of them are downright snotty and all of them want to sell the antivirus they endorse. I thought I found my computer techs but will have to keep looking.

3
★★★★★

They are probably good computer people but wow some of them are downright snotty and all of them want to sell the antivirus they endorse. I thought I found my computer techs but will have to keep looking.

.

I've delayed looking for a computer shop wanting to make sure I found a good one and Dr. Dan's was worth the wait. Knowing they've been in business 17 years I'm so happy to support a small business with excellent rates! The place was happily busy when I went in (and so easy to find just north of I-25 off of San Mateo with very convenient parking). I've been in several times, have bought 3 used computers from them and had a computer serviced. I've learned so much from the friendly and caring employees, plus the owner was even there to meet, it's definitely the best decision I could have made for our computer problems.

2
★★★★★

I've delayed looking for a computer shop wanting to make sure I found a good one and Dr. Dan's was worth the wait. Knowing they've been in business 17 years I'm so happy to support a small business with excellent rates! The place was happily busy when I went in (and so easy to find just north of I-25 off of San Mateo with very convenient parking). I've been in several times, have bought 3 used computers from them and had a computer serviced. I've learned so much from the friendly and caring employees, plus the owner was even there to meet, it's definitely the best decision I could have made for our computer problems.

.

To all Dr. Dan??s Customers,
We here at Dr. Dan??s Computers care very much about the opinions expressed about our service and products and thank all who have posted to this webpage letting us know about your experiences both good and bad. Dr. Dan??s has gone though quite a few changes over the past couple years. We have remodeled, hired new management and customer service/tech staff, and instituted new polices to better suite our customers needs. As a result of these changes we have received numerous complements on how helpful our staff is and how good the remodel of the shop looks. Like any other business we do receive complaints, have misunderstandings, and slight errors from time to time. When situations go astray we try very hard to work with our customers to achieve an equitable solution. It is very rare when an issue with our service or products can not be resolved, but we do want our customers to feel that they were treated fairly and respectfully. Above all we want a positive outcome with our customers, due to the fact that we do not run advertisements like a normal business. We rely solely on the word of mouth of our customers, and our customers have kept us in business for over 15 years.
We know that computers have become a necessary tool in day to day life and that it is very frustrating when they are not working properly. It is with that in mind that we try to educate our customers, offer quick no nonsense service, low prices, and decent low cost systems, for those with tight budgets. We even build custom high end systems, workstations, and servers, and can usually beat the price of name band systems. If we can not beat a price, or provide a service or part, we??ll tell our customers straight out and refer them to someone who can. In many cases we advise customers against certain, not cost effective repairs, rather then take their money and fix a system that is not worth fixing. We install only copyrighted, fully legal and licensed software and when we come across systems with pirated software we advise our customers to their rights and offer them licenses to make them legal.
To sum up we would like to thank all of our customers for keeping us going strong for such a good number to years. We have survived the downfall of many of our competitors and hope to grow and provide grate service to many others for years to come.
Dr. Dan??s Computers Management Staff.

2
★★★★★

To all Dr. Dan??s Customers,
We here at Dr. Dan??s Computers care very much about the opinions expressed about our service and products and thank all who have posted to this webpage letting us know about your experiences both good and bad. Dr. Dan??s has gone though quite a few changes over the past couple years. We have remodeled, hired new management and customer service/tech staff, and instituted new polices to better suite our customers needs. As a result of these changes we have received numerous complements on how helpful our staff is and how good the remodel of the shop looks. Like any other business we do receive complaints, have misunderstandings, and slight errors from time to time. When situations go astray we try very hard to work with our customers to achieve an equitable solution. It is very rare when an issue with our service or products can not be resolved, but we do want our customers to feel that they were treated fairly and respectfully. Above all we want a positive outcome with our customers, due to the fact that we do not run advertisements like a normal business. We rely solely on the word of mouth of our customers, and our customers have kept us in business for over 15 years.
We know that computers have become a necessary tool in day to day life and that it is very frustrating when they are not working properly. It is with that in mind that we try to educate our customers, offer quick no nonsense service, low prices, and decent low cost systems, for those with tight budgets. We even build custom high end systems, workstations, and servers, and can usually beat the price of name band systems. If we can not beat a price, or provide a service or part, we??ll tell our customers straight out and refer them to someone who can. In many cases we advise customers against certain, not cost effective repairs, rather then take their money and fix a system that is not worth fixing. We install only copyrighted, fully legal and licensed software and when we come across systems with pirated software we advise our customers to their rights and offer them licenses to make them legal.
To sum up we would like to thank all of our customers for keeping us going strong for such a good number to years. We have survived the downfall of many of our competitors and hope to grow and provide grate service to many others for years to come.
Dr. Dan??s Computers Management Staff.

.

Did not pay an arm and a leg for what I needed and they did not try to sell me on anything I did not need.

2
★★★★★

Did not pay an arm and a leg for what I needed and they did not try to sell me on anything I did not need.

Pros: You will not get ripped off

Cons: Location far from Rio Rancho

.

I have been going to Dr. Dan's for years. It's a great little shop with fair prices on new and used computers and repairs. I came across this web page while googleing for their number and noticed two bad reviews that made me angry enough to post my own GOOD review, to refute their clams.

I don't know if "bigdude61" is the same person who was in the store the same day i was but while i was taking my computer in one day this guy comes in and set his computer down with a nasty attatude. The employees were very busy, the gentleman that was helping me was also helping two other persons at the time, but he still took the time to say hello to the new person. The customer started barking complants that this is the worst computer that he had ever bought and that he wanted it to be fixed at no charge. The clerk was very respectful and applogized, and told they customer that they were very busy but they would be happy to look at the system as soon as they could, but he would have to check the computer in. He asked to see the customers recept and then informed the customer that the computer was out of warranty, and if he wanted it repaired he would be charged. This customer was very angry and shouted that he wanted it done now. The clerk was very calm and professonal and told the man he was very sorry, but if he wanted to look through some of the parts to find what he needed he could have them, AT NO CHARGE, and replace them himself. The customer took what he needed and on his way out made a nasty comment that he would not be back if they did not want to help him.
As i said i don't know if this was the same person, but from what I saw Dr dan's treated the man very respectfully and professionally even in the face of him being very rude and dissrespectful.

As for the microsoft clams, I don't think these people have ever set foot in that shop. As you walk in, there are signs that say "they WILL NOT load or install ANY microsoft software without proof of ownership." They even have that on the work orders they have you sign. I had to bring in my copies of Office 2007, and microsoft money for them to install, and when i asked why i had to bring in my copies, they very respectfuly told me that due to copyright laws they can not install software that i can not prove that i own.

It seems to me that not enough people speek up for those that are doing the right thing. These other posters seem to want to slander Dr Dan's for obeying the law, and because they didn't get their own way. I have worked with people before and one thing remains true. No matter what you do you CAN NOT make everyone happy. I know of many others that have been very happy with the work Dr Dan's perfoms and have recommended them myself. I have bought 6 computers from Dr Dan's and not one has been bad or put together incorrectly. All of them have worked great and for what I needed them to. I WILL GO BACK to Dr Dan' s for all my future repairs and computer needs.

2
★★★★★

I have been going to Dr. Dan's for years. It's a great little shop with fair prices on new and used computers and repairs. I came across this web page while googleing for their number and noticed two bad reviews that made me angry enough to post my own GOOD review, to refute their clams.

I don't know if "bigdude61" is the same person who was in the store the same day i was but while i was taking my computer in one day this guy comes in and set his computer down with a nasty attatude. The employees were very busy, the gentleman that was helping me was also helping two other persons at the time, but he still took the time to say hello to the new person. The customer started barking complants that this is the worst computer that he had ever bought and that he wanted it to be fixed at no charge. The clerk was very respectful and applogized, and told they customer that they were very busy but they would be happy to look at the system as soon as they could, but he would have to check the computer in. He asked to see the customers recept and then informed the customer that the computer was out of warranty, and if he wanted it repaired he would be charged. This customer was very angry and shouted that he wanted it done now. The clerk was very calm and professonal and told the man he was very sorry, but if he wanted to look through some of the parts to find what he needed he could have them, AT NO CHARGE, and replace them himself. The customer took what he needed and on his way out made a nasty comment that he would not be back if they did not want to help him.
As i said i don't know if this was the same person, but from what I saw Dr dan's treated the man very respectfully and professionally even in the face of him being very rude and dissrespectful.

As for the microsoft clams, I don't think these people have ever set foot in that shop. As you walk in, there are signs that say "they WILL NOT load or install ANY microsoft software without proof of ownership." They even have that on the work orders they have you sign. I had to bring in my copies of Office 2007, and microsoft money for them to install, and when i asked why i had to bring in my copies, they very respectfuly told me that due to copyright laws they can not install software that i can not prove that i own.

It seems to me that not enough people speek up for those that are doing the right thing. These other posters seem to want to slander Dr Dan's for obeying the law, and because they didn't get their own way. I have worked with people before and one thing remains true. No matter what you do you CAN NOT make everyone happy. I know of many others that have been very happy with the work Dr Dan's perfoms and have recommended them myself. I have bought 6 computers from Dr Dan's and not one has been bad or put together incorrectly. All of them have worked great and for what I needed them to. I WILL GO BACK to Dr Dan' s for all my future repairs and computer needs.

Pros: Great Used Computers

Cons: Busy Shop need some patiance

.

Dr. Dan and his cronies did some work on my computer... aside from them being outright arrogant and rude, my Windows license didn't match up with the sticker on my computer... shouldn't this match up... if you've got computer problems, I'd go elsewhere... Best Buy maybe?

0
★☆☆☆☆

Dr. Dan and his cronies did some work on my computer... aside from them being outright arrogant and rude, my Windows license didn't match up with the sticker on my computer... shouldn't this match up... if you've got computer problems, I'd go elsewhere... Best Buy maybe?

Pros: None

Cons: Dude, where's my license?

.

I went in recently, the place looked much better, keep it up!
Just wanted to say when you have a nasty attitude, people generally treat you worse in business and life. I bought a used pc, has worked like a charm so far. They upgraded the ram by double for $10! What a deal.

Thanks Dr. Dans ! I will be back when i need something!!

2
★★★★★

I went in recently, the place looked much better, keep it up!
Just wanted to say when you have a nasty attitude, people generally treat you worse in business and life. I bought a used pc, has worked like a charm so far. They upgraded the ram by double for $10! What a deal.

Thanks Dr. Dans ! I will be back when i need something!!

Pros: Very helpful and easy on the wallet!!

.

I went to Dr. Dan's yesterday after finding their info on CitiSearch and despite the reviews I found them very friendly and professional. I don't understand why they have bad reviews, probably becuase only dissatisfied customer enter reviews. I felt I should come back and give them a positive review.

2
★★★★☆

I went to Dr. Dan's yesterday after finding their info on CitiSearch and despite the reviews I found them very friendly and professional. I don't understand why they have bad reviews, probably becuase only dissatisfied customer enter reviews. I felt I should come back and give them a positive review.

Pros: Great customer service

Cons: None

.

I wrote a pretty scathing review a while back. I got a response (see 'comments') about corrective action that was taken. Frankly, that is far more than I expected. Of the two units I purchased there, one is awesome and one "was the worst." That part is accurate. However, it was not meant to be a rude comment as much as a fact. To justify your employees behavior by characterizing the customer a certain way still falls a little short. But it's improvement. I'll give them that much.

Rather than get defensive about the workmanship...yes, the CPU had a bad hard drive, wires hanging everywhere with no cable ties at all, missing screws on the motherboard, and a missing back plate, because that's how it was built...they should have considered the source and investigated how they might help me and retain someone who had become a good customer. I'm willing to chalk this one up to youthful inexperience (in handling customers) on the part of the employee.

I think Dan is trying very hard and like I said, one machine I bought there is incredible. If you know computers and can specify what you want exactly, you can't really go wrong with Dan's.

1
★★★☆☆

I wrote a pretty scathing review a while back. I got a response (see 'comments') about corrective action that was taken. Frankly, that is far more than I expected. Of the two units I purchased there, one is awesome and one "was the worst." That part is accurate. However, it was not meant to be a rude comment as much as a fact. To justify your employees behavior by characterizing the customer a certain way still falls a little short. But it's improvement. I'll give them that much.

Rather than get defensive about the workmanship...yes, the CPU had a bad hard drive, wires hanging everywhere with no cable ties at all, missing screws on the motherboard, and a missing back plate, because that's how it was built...they should have considered the source and investigated how they might help me and retain someone who had become a good customer. I'm willing to chalk this one up to youthful inexperience (in handling customers) on the part of the employee.

I think Dan is trying very hard and like I said, one machine I bought there is incredible. If you know computers and can specify what you want exactly, you can't really go wrong with Dan's.

Pros: Overall, Dan's a pretty cool guy

Cons: Still learning about good customer service

.

I am very familiar with Dr. Dan's and have been a very satisfied customer of his for over 12 years. It appears that only people dissatisfied with Dr. Dan's business post to these forums. I have been taking my PC's and laptops to him and have been very satisfied with his work. I am familiar with the Microsoft Accusations which occured in January of 2003 and if you research further you will find that is what they were, accusations. Nothing was ever proven about the case and Microsoft dropped it. As for bdnelson, it appears that no matter what Dr. Dan did he would not have been satisfied. As mr nelson states in his own review, Dr. Dan offered a full refund. What else did he want? THINK ABOUT IT. WOULD HE STILL BE IN BUSINESS IF HIS SERVICES WERE AS BAD AS TWO BAD REVIEWS. He must have thousands of other satisfied customers in order to stay in business in this bad economy.

2
★★★★★

I am very familiar with Dr. Dan's and have been a very satisfied customer of his for over 12 years. It appears that only people dissatisfied with Dr. Dan's business post to these forums. I have been taking my PC's and laptops to him and have been very satisfied with his work. I am familiar with the Microsoft Accusations which occured in January of 2003 and if you research further you will find that is what they were, accusations. Nothing was ever proven about the case and Microsoft dropped it. As for bdnelson, it appears that no matter what Dr. Dan did he would not have been satisfied. As mr nelson states in his own review, Dr. Dan offered a full refund. What else did he want? THINK ABOUT IT. WOULD HE STILL BE IN BUSINESS IF HIS SERVICES WERE AS BAD AS TWO BAD REVIEWS. He must have thousands of other satisfied customers in order to stay in business in this bad economy.

.

It appears that Dr. Dan has been ACCUSED of ILLEGALLY selling Microsoft software. According to the below article, Microsoft has FILED COMPLAINTS against Dr. Dan for ILLEGALLY DISTRIBUTING COUNTERFEIT COPIES of its software. Furthermore, the FBI RAIDED DR. DAN's after he IGNORED several CEASE AND DESIST ORDERS.

I wouldn't want illegal, pirated software on my computer, would you?

Want to know more? Read the following article:

www.crn.c0m/it-channel/18822506

0
★☆☆☆☆

It appears that Dr. Dan has been ACCUSED of ILLEGALLY selling Microsoft software. According to the below article, Microsoft has FILED COMPLAINTS against Dr. Dan for ILLEGALLY DISTRIBUTING COUNTERFEIT COPIES of its software. Furthermore, the FBI RAIDED DR. DAN's after he IGNORED several CEASE AND DESIST ORDERS.

I wouldn't want illegal, pirated software on my computer, would you?

Want to know more? Read the following article:

www.crn.c0m/it-channel/18822506

Pros: NONE

Cons: Isn't illegal distribution of software a felony?

.

DO NOT TAKE YOUR COMPUTER HERE FOR REPAIRS! This is by far the absolute worst place you can take your computer. After spending $375 for a motherboard repair, Dr. Dan totally trashed my hard drive FOR NO REASON! And, after taking it BACK TO HIM, he offered to pull the motherboard out and giving my money back which would have left me WORSE OFF THEN WHEN I FIRST WALKED IN! Furthermore, he was COMPLETELY RUDE and talked to me as if I was an IDIOT.

You will be much better off if you just buckle down and pay the higher prices at BEST BUY or some other local shop. Besides, he doesn't need your business; when I told him that he was being rude and that he wasn't being very customer-oriented, he basically told me that HE DIDN'T NEED MY BUSINESS. I'm sure he doesn't want your either.

BUYER BEWARE!

0
★☆☆☆☆

DO NOT TAKE YOUR COMPUTER HERE FOR REPAIRS! This is by far the absolute worst place you can take your computer. After spending $375 for a motherboard repair, Dr. Dan totally trashed my hard drive FOR NO REASON! And, after taking it BACK TO HIM, he offered to pull the motherboard out and giving my money back which would have left me WORSE OFF THEN WHEN I FIRST WALKED IN! Furthermore, he was COMPLETELY RUDE and talked to me as if I was an IDIOT.

You will be much better off if you just buckle down and pay the higher prices at BEST BUY or some other local shop. Besides, he doesn't need your business; when I told him that he was being rude and that he wasn't being very customer-oriented, he basically told me that HE DIDN'T NEED MY BUSINESS. I'm sure he doesn't want your either.

BUYER BEWARE!

Pros: ABSOLUTELY NONE! I'm worst off now than when I first went here.

Cons: EVERYTHING! I can't believe this guy is in business... someone, for the love of God, teach him what customer service means.

.

comments retracted

0
★☆☆☆☆

comments retracted

.

Not sure what I was expecting considering the outside of this place, but it's low budget for sure. If you want used stuff, maybe.... but I sort of wonder where it came from. Not the place for me.

0
★☆☆☆☆

Not sure what I was expecting considering the outside of this place, but it's low budget for sure. If you want used stuff, maybe.... but I sort of wonder where it came from. Not the place for me.

Pros: not sure at all - maybe low cost but...

Cons: small, very small. Used stuff, no selection

 

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