Verizon

★★★☆☆
  • 4411 San Mateo Blvd NE Ste E-7

    Albuquerque, NM 87109

    Map & Directions
  • 505-872-0440

About Verizon

Categories
  • Cell Phones
  • Consumer Electronics Stores
  • Telephone Service
Details
  • Phone Equipment
Hours
M-Sa 10am-7pm, Su 11am-5pm
Languages
  • English
  • Spanish

Communications & Utilities

Communications & Utilities
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A salesman JUMPED at me & MOCKED me! He made me feel threatened when he jumped in my face after i told him to leave the room for me to discuss accesories with another salesperson. He repeated to me in a kids voice "LEAVE THE ROOM LEAVE THE

3
★★★★★

A salesman JUMPED at me & MOCKED me! He made me feel threatened when he jumped in my face after i told him to leave the room for me to discuss accesories with another salesperson. He repeated to me in a kids voice "LEAVE THE ROOM LEAVE THE

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as an alltell customer i had no choice to i had to go with verizon,(until i change to another service!!!!!!!!!!) i went to the store there at san mateo, the people were rude not helpful and basically did not want to work with me. They looked at me like i had two heads, try getting help on the phone, WORSE!!!!! They have to understand we have been customers of alltel for over 10 years!!!!! give us a break, and at least try to be nice.

0
★☆☆☆☆

as an alltell customer i had no choice to i had to go with verizon,(until i change to another service!!!!!!!!!!) i went to the store there at san mateo, the people were rude not helpful and basically did not want to work with me. They looked at me like i had two heads, try getting help on the phone, WORSE!!!!! They have to understand we have been customers of alltel for over 10 years!!!!! give us a break, and at least try to be nice.

Pros: none

Cons: customer service is horrible

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I went into this Verizon store to buy a new battery or to have my phone replaced. My salesperson was very helpful until she realized that I would not be buying a new phone since I wouldn't be receiving a discount on it. She then replaced my phone battery and handed it back with the screen not working. Her reply "Well the buttons work so you'll be good." Not only was my screen not broken when I arrived into the store, she was unwilling to fix it. I had to fix the battery myself, in the store, in order to leave with a properly working phone. She was flippant, rude, and very nonchalant. This is not what customer service is supposed to be like!!

0
★☆☆☆☆

I went into this Verizon store to buy a new battery or to have my phone replaced. My salesperson was very helpful until she realized that I would not be buying a new phone since I wouldn't be receiving a discount on it. She then replaced my phone battery and handed it back with the screen not working. Her reply "Well the buttons work so you'll be good." Not only was my screen not broken when I arrived into the store, she was unwilling to fix it. I had to fix the battery myself, in the store, in order to leave with a properly working phone. She was flippant, rude, and very nonchalant. This is not what customer service is supposed to be like!!

Pros: There aren't any.

Cons: Everything.

Message from Verizon

Who We Are



Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success:  an ethical, customer-centric culture and an essential role in making the world a better place.



Our Wireless Standard



As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.



Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

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