Floor Mart Fine Floors

★☆☆☆☆
  • 4520 Alexander Blvd Ne Ste C

    Albuquerque, NM 87107

    Map & Directions
  • 505-345-8696

About Floor Mart Fine Floors

Details
Hours
M-F 9AM-6PM SAT 10AM-6PM SUN Noon-5PM

Home & Garden

Home & Garden
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I have to give one star to write a review but I really would give no stars. My dispute is with Floor Mart's deviant selling techniques. I was lied to by two employees of Floor Mart. I told them that I was looking for a floor that had little color variation. I know that wood varies in color an that is why I was very specific in telling them that I wanted a wood with the least color variation.The 6 board sample of Tiger wood had very little variation of color tones and I was assured by both employees that the sample represented the floor accurately and the Tiger wood had very little color variation.On their recommendation I choose the Tiger wood.I was aghast when the floor was laid and I saw the vast variation in color tones. I now find out was Tiger wood has the most color tone variation of any wood. I was out and out lied to by the two employees of Floor Mart so they could make a sale. The sample of tiger wood was not representative of the product and this is a misrepresentation of the product. Sales people should be knowledgeable of their product, listen to the customer, and lead the customer to choose a product that will meet their needs. This does not happen at Floor Mart. I have called them on the phone and they will not talk to me. I have written to management and they do not answer my letters. They say anything to make the sale and then you are on your own. After the sale is made they are through with you . Do not buy anything from this shoddy company or you will be as sorry as I am.

1
★☆☆☆☆

I have to give one star to write a review but I really would give no stars. My dispute is with Floor Mart's deviant selling techniques. I was lied to by two employees of Floor Mart. I told them that I was looking for a floor that had little color variation. I know that wood varies in color an that is why I was very specific in telling them that I wanted a wood with the least color variation.The 6 board sample of Tiger wood had very little variation of color tones and I was assured by both employees that the sample represented the floor accurately and the Tiger wood had very little color variation.On their recommendation I choose the Tiger wood.I was aghast when the floor was laid and I saw the vast variation in color tones. I now find out was Tiger wood has the most color tone variation of any wood. I was out and out lied to by the two employees of Floor Mart so they could make a sale. The sample of tiger wood was not representative of the product and this is a misrepresentation of the product. Sales people should be knowledgeable of their product, listen to the customer, and lead the customer to choose a product that will meet their needs. This does not happen at Floor Mart. I have called them on the phone and they will not talk to me. I have written to management and they do not answer my letters. They say anything to make the sale and then you are on your own. After the sale is made they are through with you . Do not buy anything from this shoddy company or you will be as sorry as I am.

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