Villas Esperanza Apartments

★★☆☆☆
35.1265 -106.609
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866-683-4712

3901 Lafayette Drive Ne

Albuquerque, NM

87107

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About Villas Esperanza Apartments

Real Estate

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Reviews 1 - 4 of 4.
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Before the complex was sold this complex was decent. Now it's horrid. The management is horrible, the maintenance request are NEVER actually put in been waiting almost 6 months for a ceiling fan. When the heat in new mexico started recently they failed to inform ANYONE that they had turned the coolers on, we would have tired except we thought the heat was still on. The water lines are always breaking, we go without water all the time. The neighbors are never kept in check, the lease says no loud music, no pets, ect. Ya right. The TRASH, seriously there is always couches, beds, and people digging through the trash. The playground I wouldn't let a child play there ever. The gates, let's see the walk in gates don't lock, the car gates get broken all the time so why have them?! This is not a good neighborhood, the people are so ghetto and rude. The new management sucks all they want is your rent check and to leave them alone, not that they are EVER in the office. They are suppose to be there Monday, Wednesday and Friday, your lucky if they're there one of those days with the door to the office unlocked. It's hard even putting money on your card to wash at the laundry mat here. The price is not worth what you have to go through living here.

1
★☆☆☆☆

Before the complex was sold this complex was decent. Now it's horrid. The management is horrible, the maintenance request are NEVER actually put in been waiting almost 6 months for a ceiling fan. When the heat in new mexico started recently they failed to inform ANYONE that they had turned the coolers on, we would have tired except we thought the heat was still on. The water lines are always breaking, we go without water all the time. The neighbors are never kept in check, the lease says no loud music, no pets, ect. Ya right. The TRASH, seriously there is always couches, beds, and people digging through the trash. The playground I wouldn't let a child play there ever. The gates, let's see the walk in gates don't lock, the car gates get broken all the time so why have them?! This is not a good neighborhood, the people are so ghetto and rude. The new management sucks all they want is your rent check and to leave them alone, not that they are EVER in the office. They are suppose to be there Monday, Wednesday and Friday, your lucky if they're there one of those days with the door to the office unlocked. It's hard even putting money on your card to wash at the laundry mat here. The price is not worth what you have to go through living here.

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.

I'm writing this review as a warning to potential future tenants. Please read this and consider everything before you think of signing a lease with this horrid apartment complex. I moved in in July with my boyfriend and his best friend. The rates were low and it was in a good location, within a short distance from my work and right near the freeway. When we first moved in, there were roaches. It was clean, but still-roaches. There was a leak in the bathtub. Out of the two toilets, one has a constant leak. Our apartment is a ground floor, and the tenants above walk around. You can hear every single step they make, and it squeaks so badly, I'm always wondering if or when the floor will cave in and they'll crash through our ceiling.

The real issue with this apartment complex is the TOWING. Here's where it gets ridiculous. It's a gated apartment complex. They give you digital passes to get through when it's closed and the gate opens super slow. They'll give you temporary parking passes until you present registration and insurance, then a sticker that must be placed in the back window. The complex hires a third-party towing company who is anything but kind and sympathetic. My bf's car didn't have a temporary parking permit, but it was our first night at the complex and since the office was closed, we figured we'd get it in the morning. Wrong. The following day his car was missing. Initially we figured it was stolen, until we spied the towing company car patrolling the parking lot. We talked to them and tried to explain our situation but we couldn't do ANYTHING about it. No leeway for our first night, nothing. They refused to budge, and so we ended up having to pay close to $200.

Fast forward to this morning. My car and our roommate's were towed. The reason? A notice for parking lot maintenance, August 16th thru the 17th. It says absolutely NOTHING on the flyer that anyone who was still in the lot would be towed, it just says be sure your vehicle isn't in the parking lot at that time. So, there goes another $200.

We still have issues with the apartment at times, like the leaky toilet. At one point the air conditioner went down and we spent a day in extreme summer heat. It began working again very late at night, and after speaking to a neighbor there was an issue with the water. There was no notice on this. Another time, we had absolutely no water. Again, this wasn't resolved until much later at night.

All in all, it just seems to be problem after problem with this complex. DON'T sign a lease with these people if you want a legitimate apartment complex who gives out proper notices with specific times and advance notice, instead of the day beforehand. If you value cleanliness, the absence of roaches, and not worrying about if your water will work, then you will look this complex over.

1
★☆☆☆☆

I'm writing this review as a warning to potential future tenants. Please read this and consider everything before you think of signing a lease with this horrid apartment complex. I moved in in July with my boyfriend and his best friend. The rates were low and it was in a good location, within a short distance from my work and right near the freeway. When we first moved in, there were roaches. It was clean, but still-roaches. There was a leak in the bathtub. Out of the two toilets, one has a constant leak. Our apartment is a ground floor, and the tenants above walk around. You can hear every single step they make, and it squeaks so badly, I'm always wondering if or when the floor will cave in and they'll crash through our ceiling.

The real issue with this apartment complex is the TOWING. Here's where it gets ridiculous. It's a gated apartment complex. They give you digital passes to get through when it's closed and the gate opens super slow. They'll give you temporary parking passes until you present registration and insurance, then a sticker that must be placed in the back window. The complex hires a third-party towing company who is anything but kind and sympathetic. My bf's car didn't have a temporary parking permit, but it was our first night at the complex and since the office was closed, we figured we'd get it in the morning. Wrong. The following day his car was missing. Initially we figured it was stolen, until we spied the towing company car patrolling the parking lot. We talked to them and tried to explain our situation but we couldn't do ANYTHING about it. No leeway for our first night, nothing. They refused to budge, and so we ended up having to pay close to $200.

Fast forward to this morning. My car and our roommate's were towed. The reason? A notice for parking lot maintenance, August 16th thru the 17th. It says absolutely NOTHING on the flyer that anyone who was still in the lot would be towed, it just says be sure your vehicle isn't in the parking lot at that time. So, there goes another $200.

We still have issues with the apartment at times, like the leaky toilet. At one point the air conditioner went down and we spent a day in extreme summer heat. It began working again very late at night, and after speaking to a neighbor there was an issue with the water. There was no notice on this. Another time, we had absolutely no water. Again, this wasn't resolved until much later at night.

All in all, it just seems to be problem after problem with this complex. DON'T sign a lease with these people if you want a legitimate apartment complex who gives out proper notices with specific times and advance notice, instead of the day beforehand. If you value cleanliness, the absence of roaches, and not worrying about if your water will work, then you will look this complex over.

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worst place ever!!! It's cheap because they treat u horrible. They have hidden fees and the worst customer service. it was the most miserable year of my life. It takes them forever to come out and fix anything that breaks, none of your keys work properly, the laundry room is a joke. The manager TRUDY is rude and obnoxious. HORRIBLE!!! go elsewhere

1
★☆☆☆☆

worst place ever!!! It's cheap because they treat u horrible. They have hidden fees and the worst customer service. it was the most miserable year of my life. It takes them forever to come out and fix anything that breaks, none of your keys work properly, the laundry room is a joke. The manager TRUDY is rude and obnoxious. HORRIBLE!!! go elsewhere

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When I live in this place there was a bad fire and our apartments were one of the ones that was burned, but now everything has been rebuilt and remodeled so it's even better than when I lived there. The prices is affordable and it's located in the NE heights.

4
★★★★☆

When I live in this place there was a bad fire and our apartments were one of the ones that was burned, but now everything has been rebuilt and remodeled so it's even better than when I lived there. The prices is affordable and it's located in the NE heights.

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