Eyemart Express

★★★★☆
  • 2630 Carlisle Blvd NE

    Albuquerque, NM 87110

    Map & Directions
  • 505-872-0214

About Eyemart Express

Hours
Mon-Fri 9am-7pm, Sat 9am-5pm

Shopping

Shopping
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4.0 6
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It's difficult for me to believe all the negative comments that are written here about the Albuquerque Carlisle Eyemart staff. My experiences have been so totally different! I was so pleased last year that I returned this year when I

3
★★★★★

It's difficult for me to believe all the negative comments that are written here about the Albuquerque Carlisle Eyemart staff. My experiences have been so totally different! I was so pleased last year that I returned this year when I

.

Worst Buying Experience Ever. Like Murfy's Law, if it could go wrong, it would. \r
\r
I returned to the Albuquerque store at 2630 Carlisle Blvd NE more than 10 times before I was satisfied. However, I am not going to rant about my

3
★★★★★

Worst Buying Experience Ever. Like Murfy's Law, if it could go wrong, it would. \r
\r
I returned to the Albuquerque store at 2630 Carlisle Blvd NE more than 10 times before I was satisfied. However, I am not going to rant about my

.

I purchased glasses in November 09. My eye sight has deteriated due to health problems. I went and got a new prescription from the optometrist. When I went to eyeMart for the new glasses, I was not charged anything. I was completely shocked. They warrantied my glasses even though my prescription had changed in a short period of time. I give 2 Thumbs UP!!!

2
★★★★★

I purchased glasses in November 09. My eye sight has deteriated due to health problems. I went and got a new prescription from the optometrist. When I went to eyeMart for the new glasses, I was not charged anything. I was completely shocked. They warrantied my glasses even though my prescription had changed in a short period of time. I give 2 Thumbs UP!!!

.

My son is 17 and has been in glasses since the 3rd grade. In February 2010 we went to Dr. Barnes Eyemart Express in Albuquerque on Carlisle. We had to wait 1 1/2 hours to just be seen. I was understanding because they had a lot of people waiting. We purchased a pair of Geoffrey Beene glasses for him. We also purchased the lense protection to be applied to his glasses so they wouldn't get scratched. Well.....it is June 25th 2010 and we have had to replace the frames 4 times. Seriously, 4 times. Each time they have snapped at the bridge of his nose. The first time, the employee told me that there must have been an air bubble in the frame and thats why it happened. The second time, the manager told me that they did not have any more of that frame. I asked him if we could switch to a different frame then, he said "sure, but you will have to pay the difference". So even though we they gave me a 12 month guarantee on these frames, if they weren't available then we had to come up with more money. They weren't cheap anyway. It was about $250 to purchase. I told him "no" he would have to find the same frame. He ended up finding the same frame in a different frame. So....my son had his glasses, but not in the color we had picked. We have had to replace them twice more since that incident. We've also had to replace the screws ourselves twice. These are the all time cheapest glasses we have ever gotten. Each time I take the glasses back I have to wait at least 30 minutes because you have to wait with all the other suckers who have been drawn in by their bad promises. Do not buy from them unless you want to go through a lot of inconvenience. I hope they are stocked up on his frames, because we still have 8 months to go.

0
★☆☆☆☆

My son is 17 and has been in glasses since the 3rd grade. In February 2010 we went to Dr. Barnes Eyemart Express in Albuquerque on Carlisle. We had to wait 1 1/2 hours to just be seen. I was understanding because they had a lot of people waiting. We purchased a pair of Geoffrey Beene glasses for him. We also purchased the lense protection to be applied to his glasses so they wouldn't get scratched. Well.....it is June 25th 2010 and we have had to replace the frames 4 times. Seriously, 4 times. Each time they have snapped at the bridge of his nose. The first time, the employee told me that there must have been an air bubble in the frame and thats why it happened. The second time, the manager told me that they did not have any more of that frame. I asked him if we could switch to a different frame then, he said "sure, but you will have to pay the difference". So even though we they gave me a 12 month guarantee on these frames, if they weren't available then we had to come up with more money. They weren't cheap anyway. It was about $250 to purchase. I told him "no" he would have to find the same frame. He ended up finding the same frame in a different frame. So....my son had his glasses, but not in the color we had picked. We have had to replace them twice more since that incident. We've also had to replace the screws ourselves twice. These are the all time cheapest glasses we have ever gotten. Each time I take the glasses back I have to wait at least 30 minutes because you have to wait with all the other suckers who have been drawn in by their bad promises. Do not buy from them unless you want to go through a lot of inconvenience. I hope they are stocked up on his frames, because we still have 8 months to go.

.

I have purchased two different frames from Eyemart Express and two different lens prescriptions. I have had the first set of frames for two years and just bought the second. Good quality frames that have worn well. I was also happy with my lenses. I will shop here again. Another good shop is Wholesale Optical, just South of Menaul near Washington.

2
★★★★★

I have purchased two different frames from Eyemart Express and two different lens prescriptions. I have had the first set of frames for two years and just bought the second. Good quality frames that have worn well. I was also happy with my lenses. I will shop here again. Another good shop is Wholesale Optical, just South of Menaul near Washington.

Pros: Good prices, fast service, lenses in stock.

Cons: Sometimes a little wait is needed in the lobby.

.

After spending 1-1/2 hours here choosing 5 frames, and being "helped" by an Eyemart employee with 2 years experience, I collected my glasses the following week. I wasn't sure my vision was "normally abnormal" that day as I was having a "bad allergy time" which causied my ears to tear but took the glasses with me anyway. On the way home, wearing new distance glasses, as the third car in line at a traffic light, I couldn't read the street sign. I could, only, see out of the reading glasses if the page was 30" from my eyes and the computer glasses warped the monitor and keyboard so badly, I became dizzy. All my glasses were single lense - no bi-focals.
As a "picky-perfectionist-person" , I had requested my reading glasses have a depth of 13" or 14" to 19". The computer glasses were to cover a depth of 18" to 26" and I was to be able to see street signs wearing the distance glasses.
Went back, again, with my measuring tape, and spoke with another person who must be the person hired with the purpose of "confusing the issue at hand" - I returned to my eye surgeon's office for another exam and then, back to Eyemart with minor chaanges.
After checking the lenses, person #3 said I had 3 pr. computer glasses(!!!) and 2 distance glasses. To this point, including travel, I have 7 hrs. invested with 5-1/2 of them unnecessary due to the stupidity of their employee. Next step, they are re-doing the lenses so I can spend about 1-1/2 hrs. with another appointment and more travel. I estimate my time and travel expenses as more than $150 with the stress-factor twice that amount.
I wonder how many people have incurred vision damage from wearing eyeglasses supplied by this less than competent company whose employees' in-company experience means, absolutely, nothing(?)

0
★☆☆☆☆

After spending 1-1/2 hours here choosing 5 frames, and being "helped" by an Eyemart employee with 2 years experience, I collected my glasses the following week. I wasn't sure my vision was "normally abnormal" that day as I was having a "bad allergy time" which causied my ears to tear but took the glasses with me anyway. On the way home, wearing new distance glasses, as the third car in line at a traffic light, I couldn't read the street sign. I could, only, see out of the reading glasses if the page was 30" from my eyes and the computer glasses warped the monitor and keyboard so badly, I became dizzy. All my glasses were single lense - no bi-focals.
As a "picky-perfectionist-person" , I had requested my reading glasses have a depth of 13" or 14" to 19". The computer glasses were to cover a depth of 18" to 26" and I was to be able to see street signs wearing the distance glasses.
Went back, again, with my measuring tape, and spoke with another person who must be the person hired with the purpose of "confusing the issue at hand" - I returned to my eye surgeon's office for another exam and then, back to Eyemart with minor chaanges.
After checking the lenses, person #3 said I had 3 pr. computer glasses(!!!) and 2 distance glasses. To this point, including travel, I have 7 hrs. invested with 5-1/2 of them unnecessary due to the stupidity of their employee. Next step, they are re-doing the lenses so I can spend about 1-1/2 hrs. with another appointment and more travel. I estimate my time and travel expenses as more than $150 with the stress-factor twice that amount.
I wonder how many people have incurred vision damage from wearing eyeglasses supplied by this less than competent company whose employees' in-company experience means, absolutely, nothing(?)

Pros: None

Cons: Everything

 

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