Aquatic Pools Inc

★★★★☆
Aquatic Master Pools, INC are the expert pool builders in Albuquerque, NM. Call for an estimate or for pool service today! (505) 796-6287
  • 111 Industrial Park Loop NE

    Rio Rancho, NM 87124

    Map & Directions
  • 505-994-0100

4.08 25
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Horrible service. I normally don't post stuff like this but people need to be aware of how you will be treated after you buy a pool from aquatic pools. Now my pool is 8 years old and some tiles are loose and my pool decking needs

3
★★★★★

Horrible service. I normally don't post stuff like this but people need to be aware of how you will be treated after you buy a pool from aquatic pools. Now my pool is 8 years old and some tiles are loose and my pool decking needs

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RE: PHIL E.\r
After much review of this posting, we have discovered that this was a malicious attack by one of our not so honest competitors. This review was brought to our attention by a customer of ours. First, our office is too busy to

3
★★★★★

RE: PHIL E.\r
After much review of this posting, we have discovered that this was a malicious attack by one of our not so honest competitors. This review was brought to our attention by a customer of ours. First, our office is too busy to

.

I think this company must be posting their own comments. Our experience with Aquatic has been terrible. They came in way over budget and late and then the owner, Ron Yates, threatened to sue. The quality of the installation was

3
★★★★★

I think this company must be posting their own comments. Our experience with Aquatic has been terrible. They came in way over budget and late and then the owner, Ron Yates, threatened to sue. The quality of the installation was

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I don't know who all these people are that think this company is all that good. Their service after the sale is awful, and we live only a few blocks away from them. They don't return calls with regularity, so getting them to do anything for you requires some effort. The pool they installed for us had defective tile, which flaked apart and now looks terrible. Oh, but we were informed that that was not covered under that whiz-bang warranty they claim to have. The owner (Ron) sat at our kitchen table and rather than addressing our issues with the tile, told us both about his own trials and tribulations for an hour or two. I no longer do business with them unless I have to for some reason. I have a hard time understanding how they stay in business. If I ran my own business that way, I'd be out of business.

1
★★☆☆☆

I don't know who all these people are that think this company is all that good. Their service after the sale is awful, and we live only a few blocks away from them. They don't return calls with regularity, so getting them to do anything for you requires some effort. The pool they installed for us had defective tile, which flaked apart and now looks terrible. Oh, but we were informed that that was not covered under that whiz-bang warranty they claim to have. The owner (Ron) sat at our kitchen table and rather than addressing our issues with the tile, told us both about his own trials and tribulations for an hour or two. I no longer do business with them unless I have to for some reason. I have a hard time understanding how they stay in business. If I ran my own business that way, I'd be out of business.

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I am a local business owner in the service business and I look for quality above price! I have had Ron build 2 pools for me in the last 15 years both were beautiful and built to the highest standards. having built 2 pools years ago in Phoenix I know what should go into the construction of a quality pool. THESE POOLS are superior to all the pools I've owned. Any problems that have come up have always been taken care of without any problems. I am currently refreshing the pool using Aquatic again and the crews have been wonderful!! Lastly when comparing the other local builders and having seen a number of their pools & equiptment they are by no means near rthe quality of my pool.

2
★★★★★

I am a local business owner in the service business and I look for quality above price! I have had Ron build 2 pools for me in the last 15 years both were beautiful and built to the highest standards. having built 2 pools years ago in Phoenix I know what should go into the construction of a quality pool. THESE POOLS are superior to all the pools I've owned. Any problems that have come up have always been taken care of without any problems. I am currently refreshing the pool using Aquatic again and the crews have been wonderful!! Lastly when comparing the other local builders and having seen a number of their pools & equiptment they are by no means near rthe quality of my pool.

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Ron Yates is an honest, hard-working business owner who truly wants to deliver good service to his customers. The quality of our pool's construction is excellent and we get many compliments on its beauty, even from other pool owners. Granted, during construction, there were a couple of bumps along the way, but you have to kind of expect some of those things. The important part is how a company handles those types of problems. Some business owners simply don't care. But Ron sincerely wants to do his best to take care of the customer. You can't ask for more than that.

2
★★★★☆

Ron Yates is an honest, hard-working business owner who truly wants to deliver good service to his customers. The quality of our pool's construction is excellent and we get many compliments on its beauty, even from other pool owners. Granted, during construction, there were a couple of bumps along the way, but you have to kind of expect some of those things. The important part is how a company handles those types of problems. Some business owners simply don't care. But Ron sincerely wants to do his best to take care of the customer. You can't ask for more than that.

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I have dealt with many contractors and companies throughout the years. Ron Yates and his superb team are easily a top player. There is no need to be cautious or suspicious about this great company. They do what they say, take pride in their work and don't try to take advantage of you because you are less knowledgeable of the pool business. I would heartily recommend this fine company to anyone. The guys who did the work were exceptionally hard working and pleasant. This is a great company!

2
★★★★★

I have dealt with many contractors and companies throughout the years. Ron Yates and his superb team are easily a top player. There is no need to be cautious or suspicious about this great company. They do what they say, take pride in their work and don't try to take advantage of you because you are less knowledgeable of the pool business. I would heartily recommend this fine company to anyone. The guys who did the work were exceptionally hard working and pleasant. This is a great company!

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Ron Yates and the team he has put together at Aquatic Pools are incredible! We had our pool installed by another company 3 years ago. Sadly, we didn't know about Ron at this time. Ron and his team came in stamped and stained our concrete, layed brick around the edge of the pool, replaced the electrical, plumbing and motor to the pump, because it was done incorrectly. Ron came out to meet with us in Hobbs, NM the day after we called him. This was on a Friday, his team showed up on Monday evening with equipment and were finished by Friday morning. What a great experience with Aquatic Pools, unlike the installation process from another company. Thanks to Ron and his team....we are so proud of our ""little oasis""!

2
★★★★★

Ron Yates and the team he has put together at Aquatic Pools are incredible! We had our pool installed by another company 3 years ago. Sadly, we didn't know about Ron at this time. Ron and his team came in stamped and stained our concrete, layed brick around the edge of the pool, replaced the electrical, plumbing and motor to the pump, because it was done incorrectly. Ron came out to meet with us in Hobbs, NM the day after we called him. This was on a Friday, his team showed up on Monday evening with equipment and were finished by Friday morning. What a great experience with Aquatic Pools, unlike the installation process from another company. Thanks to Ron and his team....we are so proud of our ""little oasis""!

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I am very happy with the work that Aquatic has done on my pool, my deck and my sidewalks! This is the only company I'll use for pool and concrete work.
The owner, Ron Yates, personally came to my house to estimate the job...and then came back to inspected the work and to make sure I was satisfied with the job! That's service! Excellent work and they stand behind it. I would recommend Aquatic Pools to anyone who's thinking of building or repairing a pool or spa. I will use them again next year for my drive way.

2
★★★★★

I am very happy with the work that Aquatic has done on my pool, my deck and my sidewalks! This is the only company I'll use for pool and concrete work.
The owner, Ron Yates, personally came to my house to estimate the job...and then came back to inspected the work and to make sure I was satisfied with the job! That's service! Excellent work and they stand behind it. I would recommend Aquatic Pools to anyone who's thinking of building or repairing a pool or spa. I will use them again next year for my drive way.

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We purchased our pool from Aquatic in August, 2007. We have been very happy with it, although we did start to notice some concrete problems (crumbling) with the decking on our spa over the last few months. I sent an email with photos of the problem. Within an hour of sending the email, I was standing at my pool with Ron Yates (the owner) looking at the problem. He had a crew there the next morning breaking out the bad section, and repouring. They came back the following week and did all the finishing work. It looks perfect! You can not tell where the earlier concrete ends and the new concrete begins. Aquatic was excellent in letting me know when their crew would be there each time. I was VERY happy with the outcome of my service experience.

2
★★★★★

We purchased our pool from Aquatic in August, 2007. We have been very happy with it, although we did start to notice some concrete problems (crumbling) with the decking on our spa over the last few months. I sent an email with photos of the problem. Within an hour of sending the email, I was standing at my pool with Ron Yates (the owner) looking at the problem. He had a crew there the next morning breaking out the bad section, and repouring. They came back the following week and did all the finishing work. It looks perfect! You can not tell where the earlier concrete ends and the new concrete begins. Aquatic was excellent in letting me know when their crew would be there each time. I was VERY happy with the outcome of my service experience.

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Aquatic Pools built my pool 7 years ago, and I am nothing but happy with it. It was built during the construction of my home, and Aquatic coordinated with my contractor and did all of the necessary work. The pool was completed right on time. Any time I have needed service, Ron Yates has seen to it that it was taken care of. Their employees have been polite and very efficient. They are a very professional company that I enjoy dealing with.

2
★★★★★

Aquatic Pools built my pool 7 years ago, and I am nothing but happy with it. It was built during the construction of my home, and Aquatic coordinated with my contractor and did all of the necessary work. The pool was completed right on time. Any time I have needed service, Ron Yates has seen to it that it was taken care of. Their employees have been polite and very efficient. They are a very professional company that I enjoy dealing with.

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Aquatic Pools designed & built our beautiful pool. Our pool turned out to our expectations. We experienced some delay due to an out-of-state vendor production problem with some custom tile we had ordered, but aside from that, the schedule was held as promised.\r
Aquatic provided us with pool/equipment maintenance training & continued to walk us thru any future questions we had regarding the pool. All subsequent service calls were handled timely and all adjustments made accordingly.

2
★★★★★

Aquatic Pools designed & built our beautiful pool. Our pool turned out to our expectations. We experienced some delay due to an out-of-state vendor production problem with some custom tile we had ordered, but aside from that, the schedule was held as promised.\r
Aquatic provided us with pool/equipment maintenance training & continued to walk us thru any future questions we had regarding the pool. All subsequent service calls were handled timely and all adjustments made accordingly.

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I have used this company to build 3 pools for me. They are professional and on time! Service is always great!
Will use them again in the future!

2
★★★★★

I have used this company to build 3 pools for me. They are professional and on time! Service is always great!
Will use them again in the future!

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To those looking for a reliable builder. I have got to say after all the reviews I have read about ALL pool companies in the Abq. area I still chose Aquatic. Not only for there design ideas, but mostly for the owner Mr. Yates. I am a business owner and I know what its like having your company represented by other people. Not only did I deal with Mr Yates personally, if I had any ?'s or concerns he personally made sure they where answered to my satisfaction. In closing I think people have got to have real expectations and know that nothing in this world is perfect, but if you are willing to be understanding and enjoy the process you will totally be satisfied with your end results!

2
★★★★★

To those looking for a reliable builder. I have got to say after all the reviews I have read about ALL pool companies in the Abq. area I still chose Aquatic. Not only for there design ideas, but mostly for the owner Mr. Yates. I am a business owner and I know what its like having your company represented by other people. Not only did I deal with Mr Yates personally, if I had any ?'s or concerns he personally made sure they where answered to my satisfaction. In closing I think people have got to have real expectations and know that nothing in this world is perfect, but if you are willing to be understanding and enjoy the process you will totally be satisfied with your end results!

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The rating scale provided here is totally inadequate in describing this company. Customer service does not exist in this company. They do not call back when they say they will, they do not respond to customer needs. They have a total of 2 technicians, who are obviously overwhelmed with the work load and on top of that the technicians think they are gods! There is absolutely no internal communication, and zero follow up communication with the customer. I've spent weeks chasing them. This is a nightmare of a company to deal with.

0
★☆☆☆☆

The rating scale provided here is totally inadequate in describing this company. Customer service does not exist in this company. They do not call back when they say they will, they do not respond to customer needs. They have a total of 2 technicians, who are obviously overwhelmed with the work load and on top of that the technicians think they are gods! There is absolutely no internal communication, and zero follow up communication with the customer. I've spent weeks chasing them. This is a nightmare of a company to deal with.

Cons: EVERYTHING

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I am a high end homebuilder and for the past 6 years Aquatic has built our pools. He has built 8 pools for me and every single one is a showpiece. He has always treated me with respect and professionalism that is hard to find in todays world. Anytime there is an issue, Ron has stepped up to the plate and corrected it in a timely fasion without question. That is truly a rare quality from my experience and I would not have anyone else build me a pool.

2
★★★★★

I am a high end homebuilder and for the past 6 years Aquatic has built our pools. He has built 8 pools for me and every single one is a showpiece. He has always treated me with respect and professionalism that is hard to find in todays world. Anytime there is an issue, Ron has stepped up to the plate and corrected it in a timely fasion without question. That is truly a rare quality from my experience and I would not have anyone else build me a pool.

Pros: High Quality for reasonable price

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Ron did a great job of designing the pool and as it turned out, the whole back yard. His experience was the key to making my backyard a true oasis. He worked with us the whole time and gave us many ideas to work with. The pool turned out great

2
★★★★★

Ron did a great job of designing the pool and as it turned out, the whole back yard. His experience was the key to making my backyard a true oasis. He worked with us the whole time and gave us many ideas to work with. The pool turned out great

Pros: Great to work with

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Last Spring i purchased an Aquatic Pool. I have been completely satisfied not only the quality but also the service provided.\r
They gave me a 6 to 8 week completion time frame and they hit a home run! My family was in and swimming in 6 weeks 2 days. although with all the anticipation with my children it did feel like a decade. My two teenagers whom were rarely home before became almost as if stationary back yard furniture. Last summer my home seemed to be a favorite hang out of the entire high school. Truth be told im loving every minute. I would rather keep an eye on them.\r
I normally do not write reviews but after reading through them it seemed a biy unfair. I also realize that satisfied customers rarely have much to say. Owning my own buisness i know from experience some people are, well unpleasable. All i can deduce is ON THE CONTRARY aquatic pools not only transformed our back yard......they transformed our lifestyle as well. My only problem now is waiting for spring!

2
★★★★★

Last Spring i purchased an Aquatic Pool. I have been completely satisfied not only the quality but also the service provided.\r
They gave me a 6 to 8 week completion time frame and they hit a home run! My family was in and swimming in 6 weeks 2 days. although with all the anticipation with my children it did feel like a decade. My two teenagers whom were rarely home before became almost as if stationary back yard furniture. Last summer my home seemed to be a favorite hang out of the entire high school. Truth be told im loving every minute. I would rather keep an eye on them.\r
I normally do not write reviews but after reading through them it seemed a biy unfair. I also realize that satisfied customers rarely have much to say. Owning my own buisness i know from experience some people are, well unpleasable. All i can deduce is ON THE CONTRARY aquatic pools not only transformed our back yard......they transformed our lifestyle as well. My only problem now is waiting for spring!

Pros: Quality Performance

Cons: Im sure there is at least 1......

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Aquatic Pools built me a beautiful swimming pool and spa over 20 years ago .They are both of utmost quality and have exceeded our every expectations. They are both heated by solar, installed by Aquatic, which have made for greatly reduced operating costs. Anyone considering installing a pool or spa should definitely give Aquatic Pools an opportunity to excel again.

2
★★★★★

Aquatic Pools built me a beautiful swimming pool and spa over 20 years ago .They are both of utmost quality and have exceeded our every expectations. They are both heated by solar, installed by Aquatic, which have made for greatly reduced operating costs. Anyone considering installing a pool or spa should definitely give Aquatic Pools an opportunity to excel again.

Pros: NICE FOLKS GOOD CUSTOMER SERVICE

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I was promised my pool would be done in 4 weeks. I was skeptical...but now we are in our 4th MONTH and my pool still has not been what I would call ""complete"". My solar panel has leaked since day one. I've made 9, yes NINE requests to get it fixed. I still have not been delivered a testing kit. My final inspection has not been done. I haven't been shown how to use the automatic chlorination system. I have the same issue with phone calls never being returned. They scheduled a service to come and winterize my pool two weeks ago Thursday. I took time off of work and they never showed. I made all of my payments on time. I screwed up and made the final payment thinking I had one more to go...I should have never done that! I do like the pool (even though I've only swam in it twice because it wasn't completed on time to take advantage of warm weather). The equipment seems to be quality...but nothing overcomes the gross lack of customer service this company perpetuates!

0
★☆☆☆☆

I was promised my pool would be done in 4 weeks. I was skeptical...but now we are in our 4th MONTH and my pool still has not been what I would call ""complete"". My solar panel has leaked since day one. I've made 9, yes NINE requests to get it fixed. I still have not been delivered a testing kit. My final inspection has not been done. I haven't been shown how to use the automatic chlorination system. I have the same issue with phone calls never being returned. They scheduled a service to come and winterize my pool two weeks ago Thursday. I took time off of work and they never showed. I made all of my payments on time. I screwed up and made the final payment thinking I had one more to go...I should have never done that! I do like the pool (even though I've only swam in it twice because it wasn't completed on time to take advantage of warm weather). The equipment seems to be quality...but nothing overcomes the gross lack of customer service this company perpetuates!

Pros: can't think of a single one

Cons: horrible, horrible customer service

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As I read through all the reviews, I can relate to many if not all of them. There is not a lot of deep thinking going on within this company. Ron is a great guy, but his company gives him a very bad name. Extremely poor customer service, never answer phones or return phone calls when vm's are left. Now...in all fairness...When they installed the gunnite on our pool, they didn't bother to check the forcast and installed it during 40 mph winds which caused it to fracture badly. With a lot of squeaky wheels on our end, we finally got it fixed after the pool was filled but had to be drained and refilled. They didn't hook up the ground. They tore up a brand new cover by not thinking about what they were doing...and with some more squeeky wheels...the cover did get replaced. Sevice guys will tell you they will call you back and then never do. They hounded my contractor for $ at every step of the way without thought of where they were in the construction process. Now with all that said....we have really enjoyed the pool once it got working. Craftsmanship is shoddy in area's which bothers me but all in all...it has been about a 3. Lots of frustration that balances out the good stuff.

1
★★★☆☆

As I read through all the reviews, I can relate to many if not all of them. There is not a lot of deep thinking going on within this company. Ron is a great guy, but his company gives him a very bad name. Extremely poor customer service, never answer phones or return phone calls when vm's are left. Now...in all fairness...When they installed the gunnite on our pool, they didn't bother to check the forcast and installed it during 40 mph winds which caused it to fracture badly. With a lot of squeaky wheels on our end, we finally got it fixed after the pool was filled but had to be drained and refilled. They didn't hook up the ground. They tore up a brand new cover by not thinking about what they were doing...and with some more squeeky wheels...the cover did get replaced. Sevice guys will tell you they will call you back and then never do. They hounded my contractor for $ at every step of the way without thought of where they were in the construction process. Now with all that said....we have really enjoyed the pool once it got working. Craftsmanship is shoddy in area's which bothers me but all in all...it has been about a 3. Lots of frustration that balances out the good stuff.

Pros: Only game in our area

Cons: Act like they are the only game in the area

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You rarely hear from satisfied customers. We have no reason to go to a public forum to vent frustration. Yeah, just dig a hole and fill it with water. What could be simpler? Well, once digging and construction begins, there are certain to be some unforseen problems. I must say that from my experience, Aquatic Pools took care of every snag that was encountered. Yes, it would have been nice if all had gone entirely without a hitch or change in construction schedule. But there are many people at the buffet table and I understand it is impossible to completely please everyone. Also, it might be a good idea for the new pool owner to learn how to care for the pool. Correct water balance actually keeps the tile from falling off!

2
★★★★☆

You rarely hear from satisfied customers. We have no reason to go to a public forum to vent frustration. Yeah, just dig a hole and fill it with water. What could be simpler? Well, once digging and construction begins, there are certain to be some unforseen problems. I must say that from my experience, Aquatic Pools took care of every snag that was encountered. Yes, it would have been nice if all had gone entirely without a hitch or change in construction schedule. But there are many people at the buffet table and I understand it is impossible to completely please everyone. Also, it might be a good idea for the new pool owner to learn how to care for the pool. Correct water balance actually keeps the tile from falling off!

Pros: Low maintenence remote operation good design

Cons: Mainly a constructon company with limited sevice crew.

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Wrong parts, dont answer their phones.\r
\r
hard to schedule services, they do not connect with the pool install base for \r
follows ups or Preventative maintenance.. \r
\r
If i were to do over again I would go with someone else.\r
\r

1
★★☆☆☆

Wrong parts, dont answer their phones.\r
\r
hard to schedule services, they do not connect with the pool install base for \r
follows ups or Preventative maintenance.. \r
\r
If i were to do over again I would go with someone else.\r
\r

Pros: quality parts, install was fine, when you get through they are freindly,

Cons: they dont answer their phone, post sale support terrible, unable to get my pool services since may.

.

Though Aquatic seems to have the new construction and contracting industry underwater about the quality of pools that they build, they certainly do not have the residential community fooled. As many people as I know that have a pool built by Aquatic would quickly tell you that you do not get what you paid for. The work is not done timely nor is the ""custom pool"" anything that you thought you were getting. Once the contract is written and the check is cashed, you get what they want you to have. Oh, and by the way, be careful if you get a refund check from them-mine bounced ($2,000) Good luck on getting to swim in your new Aquatic pool in the same year that construction begins. Now, 2 years later, torn up landscaping, sprinkler system, plumbing reversed on pool (yes, it was sucking where it should have been blowing and blowing where it should have been sucking), the first year we uncovered the pool after the winter the tile had crumbled, the sheer descents never worked properly and the plaster looks like its about 10 years old. Did I mention that my children had swam in this pool for 1 year before we discovered that the slide was not grounded. This occured Yes, if you are looking for a nightmare, chose Aquatic for your next pool or spa.

0
★☆☆☆☆

Though Aquatic seems to have the new construction and contracting industry underwater about the quality of pools that they build, they certainly do not have the residential community fooled. As many people as I know that have a pool built by Aquatic would quickly tell you that you do not get what you paid for. The work is not done timely nor is the ""custom pool"" anything that you thought you were getting. Once the contract is written and the check is cashed, you get what they want you to have. Oh, and by the way, be careful if you get a refund check from them-mine bounced ($2,000) Good luck on getting to swim in your new Aquatic pool in the same year that construction begins. Now, 2 years later, torn up landscaping, sprinkler system, plumbing reversed on pool (yes, it was sucking where it should have been blowing and blowing where it should have been sucking), the first year we uncovered the pool after the winter the tile had crumbled, the sheer descents never worked properly and the plaster looks like its about 10 years old. Did I mention that my children had swam in this pool for 1 year before we discovered that the slide was not grounded. This occured Yes, if you are looking for a nightmare, chose Aquatic for your next pool or spa.

Cons: They never get it right

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The only thing this company did on time was cash my checks. They said they would be done in six weeks, they were not done in six months- after two years there are still issues they refuse to resolve. They said they could do the pool as we wanted, then after they cashed our first check, they started saying they couldn't do things they said they would do. When they finally dug a hole, they just left it for about three months. They said they would secure the site everyday, but all they did was lean two pieces of masonite against the hole they made in our back wall. There was never adequate supervision, and many mistakes were made, which they either tried to charge us for or still remian unfixed.\r
\r
All in all, this was the worst experience in my life with a contractor- avoid these people like crazy.

0
★☆☆☆☆

The only thing this company did on time was cash my checks. They said they would be done in six weeks, they were not done in six months- after two years there are still issues they refuse to resolve. They said they could do the pool as we wanted, then after they cashed our first check, they started saying they couldn't do things they said they would do. When they finally dug a hole, they just left it for about three months. They said they would secure the site everyday, but all they did was lean two pieces of masonite against the hole they made in our back wall. There was never adequate supervision, and many mistakes were made, which they either tried to charge us for or still remian unfixed.\r
\r
All in all, this was the worst experience in my life with a contractor- avoid these people like crazy.

Cons: You won't get you pay for

Message from Aquatic Pools Inc

“New Mexico's Oldest, Largest, And Most Awarded Pool Builders!”

More about Aquatic Pools Inc

We are your region's number one choice for swimming pools, hot tubs, and more. Aquatic Pools Inc offers full design services, installation, construction, and maintenance for all your swimming pools, decks, patios, and hot tubs. Visit our website or call Aquatic Pools Inc in Rio Rancho, NM at 505-994-0100 today to discuss your ideas for swimming pools, hot tubs, decking and more for your home, hotel, motel, and more.

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