Casey Optical Co.

★★★☆☆
  • 4306 Lomas Blvd NE

    Albuquerque, NM 87110

    Map & Directions
  • 505-265-8846

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3.0 2
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All patients are asked at time of booking their appointment if they are a contact lens wearer or glasses wearer or both. At that point, all fees are quoted to the patient. Unless your plan is specific to routine vision coverage, it will rarely pay for a contact lens fitting fee, glasses or contact lenses. A prime example is TriCare. All the staff at Casey Optical are extremely helpful and informative when addressing patient insurance issues. The best line of defense is to always know your own coverage. And trust that there is no better place to shop for all your eye care needs than Casey Optical.

5
★★★★★

All patients are asked at time of booking their appointment if they are a contact lens wearer or glasses wearer or both. At that point, all fees are quoted to the patient. Unless your plan is specific to routine vision coverage, it will rarely pay for a contact lens fitting fee, glasses or contact lenses. A prime example is TriCare. All the staff at Casey Optical are extremely helpful and informative when addressing patient insurance issues. The best line of defense is to always know your own coverage. And trust that there is no better place to shop for all your eye care needs than Casey Optical.

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My experience with Casey Optical gave me the impression that the company is disorganized, auspicious and unethical. I came to Casey Optical as a new patient, since I recently moved to Albuquerque, for a routine eye exam covered by my insurance company. When I called to make the appointment I was asked if I wear contacts. I replied that I was, but I was mainly interested in an eye exam to purchase glasses. When I arrived for my appointment the waiting area and the office staff was very busy and chaotic. I heard the doctor ask one of the women to remember to let her know when patients were being checked in. One of the women at the front took my insurance information and had me sign a waiver stating that I was responsible for any costs that my insurance did not cover. This would have been fine, except that Casey Optical failed to inform me that I was scheduled as a "contact patient" and they planned to do a Contact Fitting procedure with me that would NOT be covered by my insurance and would be an out of pocket expense. It was not until the doctor was half way finished with this "contact fitting" procedure that I was aware that this even existed. It was not until this point that I was told I would be charged $70 for the procedure she was in the process of completing. The office staff and doctor were both aware that I was interested in glasses and merely needed an prescription for glasses. The doctor saw the labels from the contacts I have been wearing for over 5 years and had NO complaints about. In fact, with the prescription, I could have (and did) purchase the same contact lenses I have been wearing elsewhere. I only wanted an eye exam. I am bewildered by how I became responsible for a payment of a procedure that I was not informed about nor did I need. I have been in contact with Casey Optical and unfortunately they continue to fail at realizing and correcting their mistake.

In response to the business' reply: I would just like to clarify that I was *not* quoted any prices prior to my exam or contact fitting. Nor did I realize I was scheduled for a "contact fitting." It was my understanding that I was only scheduled for an eye exam , which I knew was covered by my insurance. The charges imposed on me were for a procedure I was not aware I would be receiving.

1
★☆☆☆☆

My experience with Casey Optical gave me the impression that the company is disorganized, auspicious and unethical. I came to Casey Optical as a new patient, since I recently moved to Albuquerque, for a routine eye exam covered by my insurance company. When I called to make the appointment I was asked if I wear contacts. I replied that I was, but I was mainly interested in an eye exam to purchase glasses. When I arrived for my appointment the waiting area and the office staff was very busy and chaotic. I heard the doctor ask one of the women to remember to let her know when patients were being checked in. One of the women at the front took my insurance information and had me sign a waiver stating that I was responsible for any costs that my insurance did not cover. This would have been fine, except that Casey Optical failed to inform me that I was scheduled as a "contact patient" and they planned to do a Contact Fitting procedure with me that would NOT be covered by my insurance and would be an out of pocket expense. It was not until the doctor was half way finished with this "contact fitting" procedure that I was aware that this even existed. It was not until this point that I was told I would be charged $70 for the procedure she was in the process of completing. The office staff and doctor were both aware that I was interested in glasses and merely needed an prescription for glasses. The doctor saw the labels from the contacts I have been wearing for over 5 years and had NO complaints about. In fact, with the prescription, I could have (and did) purchase the same contact lenses I have been wearing elsewhere. I only wanted an eye exam. I am bewildered by how I became responsible for a payment of a procedure that I was not informed about nor did I need. I have been in contact with Casey Optical and unfortunately they continue to fail at realizing and correcting their mistake.

In response to the business' reply: I would just like to clarify that I was *not* quoted any prices prior to my exam or contact fitting. Nor did I realize I was scheduled for a "contact fitting." It was my understanding that I was only scheduled for an eye exam , which I knew was covered by my insurance. The charges imposed on me were for a procedure I was not aware I would be receiving.

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