Montgomery, Steven N, Md - Shepherd Eye Ctr

★★★☆☆
  • 2475 W Horizon Rdg Pkwy #120

    Henderson, NV 89052

    Map & Directions
  • 702-731-2008

About Montgomery, Steven N, Md - Shepherd Eye Ctr

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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3.0 2
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Had eye surgery last week with Dr Montgomery. I like Dr Montgomery but was disappointed that when I called for more pain medication (non narcotic) it was denied and no one called to see why I was having pain when it wasn't expected. Called the office Monday morning because the expecation I was given was that my eye would feel 50% better every day and I would be back to normal in a week. I still cannot see clearly out of my eye. My vision has not improved at all and when I spoke to the tech she was extremely condescending and basically said it was up to me if I wanted to "try" to get an earlier appointment sooner but she couldn't guarantee anything. When I expressed my concern that I just wanted to know if this was normal she was rude and said "I can't tell over the phone". I understand that, but I would simply like to be treated the way they would want their family member treated and not be talked down to. Nevada eye and ear has a much friendlier staff and I would have returned there if our insurance hadn't changed. Overall, I am disappointed in that I feel like I have been treated as an inconvenience rather than a client.

2
★★☆☆☆

Had eye surgery last week with Dr Montgomery. I like Dr Montgomery but was disappointed that when I called for more pain medication (non narcotic) it was denied and no one called to see why I was having pain when it wasn't expected. Called the office Monday morning because the expecation I was given was that my eye would feel 50% better every day and I would be back to normal in a week. I still cannot see clearly out of my eye. My vision has not improved at all and when I spoke to the tech she was extremely condescending and basically said it was up to me if I wanted to "try" to get an earlier appointment sooner but she couldn't guarantee anything. When I expressed my concern that I just wanted to know if this was normal she was rude and said "I can't tell over the phone". I understand that, but I would simply like to be treated the way they would want their family member treated and not be talked down to. Nevada eye and ear has a much friendlier staff and I would have returned there if our insurance hadn't changed. Overall, I am disappointed in that I feel like I have been treated as an inconvenience rather than a client.

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I have been going to this center for two years and have never been disappointed in the care I have received. The Dr's and assistants take the time to explain anything you might have questions about.

PROS: Good people, convenient locations
CONS: Overbooking

4
★★★★☆

I have been going to this center for two years and have never been disappointed in the care I have received. The Dr's and assistants take the time to explain anything you might have questions about.

PROS: Good people, convenient locations
CONS: Overbooking

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