Courtesy Imports

★★★★★
  • 260 N Gibson Rd

    Henderson, NV 89014

    Map & Directions
  • 702-567-8000

About Courtesy Imports

Categories
Hours
M-Sa 9:00 am to 9:00 pm

Automotive

Automotive
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This is the first time I have visited this dealership let alone purchased a Mazda. They have very friendly and knowledgable staff with little pressure to buy. I met with Jesse Quintero as the salesman who showed me several vehicles.

3
★★★★★

This is the first time I have visited this dealership let alone purchased a Mazda. They have very friendly and knowledgable staff with little pressure to buy. I met with Jesse Quintero as the salesman who showed me several vehicles.

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Jesse did a great job. His interpersonal skills were showcased. If he did not know an answer, he went and looked it up instead of "faking" it. I have to say buying/leasing a Mazda has been overall an amazing experience. And we have

3
★★★★★

Jesse did a great job. His interpersonal skills were showcased. If he did not know an answer, he went and looked it up instead of "faking" it. I have to say buying/leasing a Mazda has been overall an amazing experience. And we have

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My sales person was Dave Smith. From the initial phone conversation to close of the deal, Dave was a pleasure to work with. There were no pressure sales tactics used by Dave, plus he was very patient with my 9 year old grandson who was

3
★★★★★

My sales person was Dave Smith. From the initial phone conversation to close of the deal, Dave was a pleasure to work with. There were no pressure sales tactics used by Dave, plus he was very patient with my 9 year old grandson who was

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good folks to deal with . gave us a good price on a 2013 optima and a fair deal on our trade in. our sales rep is Volker, he was a real pro. I would recommend them...bill...

3
★★★★★

good folks to deal with . gave us a good price on a 2013 optima and a fair deal on our trade in. our sales rep is Volker, he was a real pro. I would recommend them...bill...

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I went in to look, and drove off in a Mazda 3. Nate Sugarman was most knowledgeable and able to answer all of my questions. He was never pushy. Finance was an easy and quick process. I would definitely go back to Courtesy Mazda in

3
★★★★★

I went in to look, and drove off in a Mazda 3. Nate Sugarman was most knowledgeable and able to answer all of my questions. He was never pushy. Finance was an easy and quick process. I would definitely go back to Courtesy Mazda in

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Courtesy Imports is the best! After spending weeks searching for the right car in Kingman, AZ we decided to head to Henderson and look at Kias, we met Robert Carter, who understood our needs immediately, in a matter of minutes we had the

3
★★★★★

Courtesy Imports is the best! After spending weeks searching for the right car in Kingman, AZ we decided to head to Henderson and look at Kias, we met Robert Carter, who understood our needs immediately, in a matter of minutes we had the

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I bought a car yesterday from courtesy imports they were so helpful and please I'm gonna send my coworkers and family too look at cars

3
★★★★★

I bought a car yesterday from courtesy imports they were so helpful and please I'm gonna send my coworkers and family too look at cars

.

Excellent. They gave the highest vallue for my trade in. Also worked around the monthly payment amount. Very nice car/value. Defenetely recommend to anyone.

3
★★★★★

Excellent. They gave the highest vallue for my trade in. Also worked around the monthly payment amount. Very nice car/value. Defenetely recommend to anyone.

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Wow, where to begin! Iv'e bought many cars in my time and i can tell you I really hate the process of buying one, especially dealing with inexperienced and pushy salesman. I went out this weekend (8-2-14) to get my wife a new vehicle. All

3
★★★★★

Wow, where to begin! Iv'e bought many cars in my time and i can tell you I really hate the process of buying one, especially dealing with inexperienced and pushy salesman. I went out this weekend (8-2-14) to get my wife a new vehicle. All

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On June 20, 2014 I visited Courtesy in Henderson to see about having my Isuzu Axium repaired which I purchased here new 12 yrs ago. It being no longer manufactured, key parts were not available so Ed in the service dept. referred me to

3
★★★★★

On June 20, 2014 I visited Courtesy in Henderson to see about having my Isuzu Axium repaired which I purchased here new 12 yrs ago. It being no longer manufactured, key parts were not available so Ed in the service dept. referred me to

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I recently purchased a 2014 Mazda 3 from Courtesy in Henderson. The staff was professional and I got a decent deal on the car. They even worked with me to clear some negative equity from my last car. Jesse and Carlos were especially

3
★★★★★

I recently purchased a 2014 Mazda 3 from Courtesy in Henderson. The staff was professional and I got a decent deal on the car. They even worked with me to clear some negative equity from my last car. Jesse and Carlos were especially

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I loved my experience. Shawn was very knowledgeable and helped get me into a new sorento. He was willing to work with me and got me a good deal. Go and see them!!!

3
★★★★★

I loved my experience. Shawn was very knowledgeable and helped get me into a new sorento. He was willing to work with me and got me a good deal. Go and see them!!!

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Great dealership, bought my first car from this establishment, staff was friendly and willing to work with me. Very efficient with almost no hassle. Thumbs up for sure.

3
★★★★★

Great dealership, bought my first car from this establishment, staff was friendly and willing to work with me. Very efficient with almost no hassle. Thumbs up for sure.

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I just bought a 2014 Kia Sorento sxl. I love it. I can't believe all extra's it came with. I don't think there is one thing I don't have in this vehicle. It's amazing. I highly recommend this car. Chris,who is the manager of Kia was very

3
★★★★★

I just bought a 2014 Kia Sorento sxl. I love it. I can't believe all extra's it came with. I don't think there is one thing I don't have in this vehicle. It's amazing. I highly recommend this car. Chris,who is the manager of Kia was very

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Went in today 12/23/13 to check out and test drive a mazda3. Not going to lie I was preparing myself to be bullied a bit, as I've been looking for a car for a few months and test drove a mazda3 at the centennial location and was pushed a

3
★★★★★

Went in today 12/23/13 to check out and test drive a mazda3. Not going to lie I was preparing myself to be bullied a bit, as I've been looking for a car for a few months and test drove a mazda3 at the centennial location and was pushed a

.

5++ Stars ALL the way....from the min we pulled into the lot!! After shopping at many other lots and facing numerous rude salesman and dishonest dealership, it was refreshing to shop at a dealership were everyone was ever so professional

3
★★★★★

5++ Stars ALL the way....from the min we pulled into the lot!! After shopping at many other lots and facing numerous rude salesman and dishonest dealership, it was refreshing to shop at a dealership were everyone was ever so professional

.

I agree with many of the people here. They took me for a serious ride on my vehicle. I was forced to get out of it two months later. They overcharged me up the behind, refused to return phone calls and lied to me about aspects of the

3
★★★★★

I agree with many of the people here. They took me for a serious ride on my vehicle. I was forced to get out of it two months later. They overcharged me up the behind, refused to return phone calls and lied to me about aspects of the

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My recommendation is to NOT buy from this dealership. I purchased a 2012 Kia Soul from Courtesy in May. The salesperson steered me towards a model that he said was "$19,000 and change." I signed a contract with what I thought was a

3
★★★★★

My recommendation is to NOT buy from this dealership. I purchased a 2012 Kia Soul from Courtesy in May. The salesperson steered me towards a model that he said was "$19,000 and change." I signed a contract with what I thought was a

.

ONLY GAVE 1 STAR CAUSE I CANT GO LOWER BUT WANT TOO.
This dealership upset me so bad That I wrote a Blog to warn others and created a website called: courtesyimportsbuyersbeware at the com
with web hosting in an attempt to save

3
★★★★★

ONLY GAVE 1 STAR CAUSE I CANT GO LOWER BUT WANT TOO.
This dealership upset me so bad That I wrote a Blog to warn others and created a website called: courtesyimportsbuyersbeware at the com
with web hosting in an attempt to save

.

My wife and I have bought a Daewoo, a Mazda and 2 Kia's from this dealership and never had a problem with the sales or service departments. Sergio Brooks is the only salesman we've ever dealt with and he's the best. I was unhappy with

3
★★★★★

My wife and I have bought a Daewoo, a Mazda and 2 Kia's from this dealership and never had a problem with the sales or service departments. Sergio Brooks is the only salesman we've ever dealt with and he's the best. I was unhappy with

.

I MADE THE MISTAKE OF TRUSTING THE SALESMAN CHRIS, HE NOT ONLY ACTED AS IF HE WAS HONEST BUT SO DID THE FINANCIAL PERSON. AFTER REQUESTING THE PRICE ON THE CONTRACT 7 TIMES I FAILED TO FIND OUT THE REAL PRICE UNTIL 3 WEEKS LATER WHEN

3
★★★★★

I MADE THE MISTAKE OF TRUSTING THE SALESMAN CHRIS, HE NOT ONLY ACTED AS IF HE WAS HONEST BUT SO DID THE FINANCIAL PERSON. AFTER REQUESTING THE PRICE ON THE CONTRACT 7 TIMES I FAILED TO FIND OUT THE REAL PRICE UNTIL 3 WEEKS LATER WHEN

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I have been to alot of dealerships in my day and i can honestly say that the Mazda dealership in Henderson on Auto Mall Drive is the best one i have been to... they know how to treat their customers especially the sales person that i had

3
★★★★★

I have been to alot of dealerships in my day and i can honestly say that the Mazda dealership in Henderson on Auto Mall Drive is the best one i have been to... they know how to treat their customers especially the sales person that i had

.

AS A FORMER EMPLOYEE of Courtesy....I know the in's and outs of what there doing. They had several stores in the Las Vegas area. They just sold the Mazda store in North Vegas and are doing all they can to drop the Hendeson Store. Jim Mooridian the GM hates Las Vegas and want to move back to Chicago. This store is being offered for sale in the Automotive News classifieds. All the good employees are gone so you as the coustomer will suffer.

0
★☆☆☆☆

AS A FORMER EMPLOYEE of Courtesy....I know the in's and outs of what there doing. They had several stores in the Las Vegas area. They just sold the Mazda store in North Vegas and are doing all they can to drop the Hendeson Store. Jim Mooridian the GM hates Las Vegas and want to move back to Chicago. This store is being offered for sale in the Automotive News classifieds. All the good employees are gone so you as the coustomer will suffer.

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i purchased a used 2004 VW R32 from Courtesy Imports on 6/18/09. Worst mistake EVER. Get READY FOR THIS ONE!!!... one month after the car started to shake and rattle. So i took it in they kept it for a week and said they could not diagnois the problem so they had it takin to VW. After two days there they said that they had found the problem and they gave me the part list totaling up to $2069.41 being i bought the extended warranty they cover a big portion of that.... Come to find out that three of the six bolts holding the flywheel on had come loose....not sure how i only put three hundred miles or less on the car i did that but Courtesy refused to pay for it.... GM, Frank and Service manager Benny and Randy where all shady and rude all gave me the run around.....SECOND i took it in today after only putting 6000 miles on the car in not even a year the tires are wearing uneven and completly bold....Yet again was told "im s**t outta luck" Qoute....and that courtesy is and will not pay for anything. Randy service manager said that they are not responsable for anything......NEVER PURCHASE ANYTHING FROM COURTESY IMPORTS. Brandon 7025440276

0
★☆☆☆☆

i purchased a used 2004 VW R32 from Courtesy Imports on 6/18/09. Worst mistake EVER. Get READY FOR THIS ONE!!!... one month after the car started to shake and rattle. So i took it in they kept it for a week and said they could not diagnois the problem so they had it takin to VW. After two days there they said that they had found the problem and they gave me the part list totaling up to $2069.41 being i bought the extended warranty they cover a big portion of that.... Come to find out that three of the six bolts holding the flywheel on had come loose....not sure how i only put three hundred miles or less on the car i did that but Courtesy refused to pay for it.... GM, Frank and Service manager Benny and Randy where all shady and rude all gave me the run around.....SECOND i took it in today after only putting 6000 miles on the car in not even a year the tires are wearing uneven and completly bold....Yet again was told "im s**t outta luck" Qoute....and that courtesy is and will not pay for anything. Randy service manager said that they are not responsable for anything......NEVER PURCHASE ANYTHING FROM COURTESY IMPORTS. Brandon 7025440276

Cons: Horrable services sales and general manager are RUDE!!!!!

.

HAD SOME FUEL INJECTORS PUT IN AN 04 ISUZU AXIOM AND THEY OVERCHARGED THE CRAP OUT OF ME AND PUT MY HOOD ON CROOKED? I'M NOT SURE WHY THE TOOK THE HOOD OFF THE CAR TO BEGIN WITH BUT THE WINDSHIELD WIPER SPRAERS SHOOT OVER MY CAR NOW! DOESNT EVEN GET THE FLUID ON THE WINDSHILD!! CHECK ENGINE LIGHT CAME RIGHT BACK ON AS SOON AS I LEFT WITH A BILL OF 2300 DOLLARS! ALSO HAD A PROIR EXPERIENCE WITH MY WIFE LEAVING THE PLACE IN TEARS DUE TO RUDENESS.. ABSLOLUTELY STAY AWAY FROM **COURTSEY IMPORTS!! THEY ASK ME WHEN I'M GOING TO TRADE IN MY ISUZU AXIOM.. I TELL THEM I'M NOT AND THEY STILL CALL ME AND HARASS ME ABOUT BUYING A MAZDA. PLEASE DO YOURSELF A FAVOR AND STAY AWAY FROM THESE CROOKS. JEFFREY FRISCHMANN 702 624 1319

0
★☆☆☆☆

HAD SOME FUEL INJECTORS PUT IN AN 04 ISUZU AXIOM AND THEY OVERCHARGED THE CRAP OUT OF ME AND PUT MY HOOD ON CROOKED? I'M NOT SURE WHY THE TOOK THE HOOD OFF THE CAR TO BEGIN WITH BUT THE WINDSHIELD WIPER SPRAERS SHOOT OVER MY CAR NOW! DOESNT EVEN GET THE FLUID ON THE WINDSHILD!! CHECK ENGINE LIGHT CAME RIGHT BACK ON AS SOON AS I LEFT WITH A BILL OF 2300 DOLLARS! ALSO HAD A PROIR EXPERIENCE WITH MY WIFE LEAVING THE PLACE IN TEARS DUE TO RUDENESS.. ABSLOLUTELY STAY AWAY FROM **COURTSEY IMPORTS!! THEY ASK ME WHEN I'M GOING TO TRADE IN MY ISUZU AXIOM.. I TELL THEM I'M NOT AND THEY STILL CALL ME AND HARASS ME ABOUT BUYING A MAZDA. PLEASE DO YOURSELF A FAVOR AND STAY AWAY FROM THESE CROOKS. JEFFREY FRISCHMANN 702 624 1319

Pros: THEY HAVE CARS

Cons: Horrible SERVICE, NO SHUTTLE, JERKS! DONT KNOW HOW TO DO JOB

.

I have NEVER been treated as poorly as I was treated at this place!! I walked in with an 800 credit score and was prepared to spend $50,000 on a car. In making that kind of a purchase I asked the salesman for a breakdown of what I was being charged. The salesman, Troy, actually argued with me and my wife becasue he was attempting to hide the true amount of the sales price of the car. He just kept focusing on the payment. We finally got it out of him and it turned out to be $2,800 OVER the advertisied sales price!! I asked him why he was charging us more money than the price of the vehicle and he said that's how much his General Manager ,Frank, wants to sell it for. We asked to speak to Frank and he snapped at us and said he wasnt there. He said Frank would be back in an hour, hoping we would get over it and just sign. We told him that we were leaving and to have Frank call us when he got back. Magically Frank appeared 5 minutes later.
We showed Frank where the car was advertisied and even showed him the video of the commercial they ran for the car during the olympics and he said he knew of the commercial but said he would not honor the price. I told him that this is crap and is bait & switch and he walked away, so we got up and left.
I would reccomend you stay far away from this place!! The salespeople and GM are rude, unprofessional and flat out liars. I cant express this enough, don't go there!!!!!

0
★☆☆☆☆

I have NEVER been treated as poorly as I was treated at this place!! I walked in with an 800 credit score and was prepared to spend $50,000 on a car. In making that kind of a purchase I asked the salesman for a breakdown of what I was being charged. The salesman, Troy, actually argued with me and my wife becasue he was attempting to hide the true amount of the sales price of the car. He just kept focusing on the payment. We finally got it out of him and it turned out to be $2,800 OVER the advertisied sales price!! I asked him why he was charging us more money than the price of the vehicle and he said that's how much his General Manager ,Frank, wants to sell it for. We asked to speak to Frank and he snapped at us and said he wasnt there. He said Frank would be back in an hour, hoping we would get over it and just sign. We told him that we were leaving and to have Frank call us when he got back. Magically Frank appeared 5 minutes later.
We showed Frank where the car was advertisied and even showed him the video of the commercial they ran for the car during the olympics and he said he knew of the commercial but said he would not honor the price. I told him that this is crap and is bait & switch and he walked away, so we got up and left.
I would reccomend you stay far away from this place!! The salespeople and GM are rude, unprofessional and flat out liars. I cant express this enough, don't go there!!!!!

Pros: NONE

Cons: RUDE, UNPROFESSIONAL SCAM ARTISTS

.

Absolute WORST service I have ever been involved with in over 22 years of car buying. I should have known something wasn't right when I ended up seeing 5 different employees, they pass you off from one to another, and then back again. I've always done business with Ford prior to this and have NEVER been passed around like this. I changed my mind about purchasing this automobile less than 24 hours later and returned the automobile. I then began receiving harassing and threatening phone calls for the next week from the most unprofessional manager Frank. This man not only made multiple threats but was also screaming at me over the phone, demanding that I had to come in immediately to sign bank loan papers. I was initially dumbfounded that someone in sales could still have a job after speaking with customers in this manner. I refused to come in, he then told me fine, we are going to dump the car at your house and leave the keys in the car. Very strong arm tactics, threats, threats of lawsuits. I would NEVER recommend this dealership to anyone and have gone out of my way to tell everyone I work with to stay away from this company. FYI for anyone unfortunate enough to get involved with this company? Unless you sign bank loan papers, you do NOT own that car, no matter how much the manager Frank threatens you. I ended up hiring an attorney and once this dealership finally let me know who had approved my loan (they don't want to tell you, they just want you to sign) the bank stated I do NOT own that car until I sign bank papers, the car dealership papers are worthless until the bank papers are signed. After explaining the situation to the bank they graciously decided not to give me the loan afterall :)

0
★☆☆☆☆

Absolute WORST service I have ever been involved with in over 22 years of car buying. I should have known something wasn't right when I ended up seeing 5 different employees, they pass you off from one to another, and then back again. I've always done business with Ford prior to this and have NEVER been passed around like this. I changed my mind about purchasing this automobile less than 24 hours later and returned the automobile. I then began receiving harassing and threatening phone calls for the next week from the most unprofessional manager Frank. This man not only made multiple threats but was also screaming at me over the phone, demanding that I had to come in immediately to sign bank loan papers. I was initially dumbfounded that someone in sales could still have a job after speaking with customers in this manner. I refused to come in, he then told me fine, we are going to dump the car at your house and leave the keys in the car. Very strong arm tactics, threats, threats of lawsuits. I would NEVER recommend this dealership to anyone and have gone out of my way to tell everyone I work with to stay away from this company. FYI for anyone unfortunate enough to get involved with this company? Unless you sign bank loan papers, you do NOT own that car, no matter how much the manager Frank threatens you. I ended up hiring an attorney and once this dealership finally let me know who had approved my loan (they don't want to tell you, they just want you to sign) the bank stated I do NOT own that car until I sign bank papers, the car dealership papers are worthless until the bank papers are signed. After explaining the situation to the bank they graciously decided not to give me the loan afterall :)

Pros: none

Cons: Everything esp Frank the manager

.

Courtesy Mazda are rip-off artists!! Don't buy there or you'll get ripped off!! I had a Mazda lease which I signed in Florida. My lease was completed and I wanted to buy the vehicle. Anyone that's leased before knows there's an end-of-lease option price.

The sales manager did not want to honor this contract!? He made up some nonsense about he can't buy "residual value." He wanted to charge me an additional $3,000-4,000 on top of the contract's agreed upon value.

I contacted Mazda headquarters and they confirmed that all dealerships MUST honor what's on their contracts.

I found another dealership and bought the car for the end-of-lease purchase price.

These sales people at Courtesy Mazda are liars, snakes and will take you for a ride. Point blank.

The only silver lining to this dealership is that their services people are very helpful and courteous (except I can't vouch for pricing because that's up to their thieving management people).

0
★☆☆☆☆

Courtesy Mazda are rip-off artists!! Don't buy there or you'll get ripped off!! I had a Mazda lease which I signed in Florida. My lease was completed and I wanted to buy the vehicle. Anyone that's leased before knows there's an end-of-lease option price.

The sales manager did not want to honor this contract!? He made up some nonsense about he can't buy "residual value." He wanted to charge me an additional $3,000-4,000 on top of the contract's agreed upon value.

I contacted Mazda headquarters and they confirmed that all dealerships MUST honor what's on their contracts.

I found another dealership and bought the car for the end-of-lease purchase price.

These sales people at Courtesy Mazda are liars, snakes and will take you for a ride. Point blank.

The only silver lining to this dealership is that their services people are very helpful and courteous (except I can't vouch for pricing because that's up to their thieving management people).

Pros: services staff are friendly/helpful

Cons: 1.) lying sales people, 2.) sales people are liars, 3.) sales people are con men

.

We Leased a Mazda 626 4 years ago and our lease recently was ending. Mazda credit the company whom we acquired the lease from along with another Mazda dealership in town, Magic Mazda who unfortunately went out of business, offered us a payoff of the lease, which seemed good so we called Mazda credit and asked "Where do we send the check?" One would assume it could be that easy and one would be very wrong when it comes to Mazda credit the say they can't accept any money!!!???? And they sent us to Courtesy Imports. When there we were greeted by a young man who attempted to finance to us the car we were leasing! No we said we are buying it outright, oh ok he says and goes to get his manager who then drafts up a load of numbers from our of no where, no we politely say and hand him the letter Mazda Credit sent us with the buy out amount on it. The manager snickers "Look, lady" he says to my girlfriend, "we need our part" and explains that there is tax and title fee, sure we say and break out a calculator. The manager?s math was off! he tried to up charge us on the tax we then showed him what 7.5 percent would be, hesitantly he agrees and we write the check, sign the paper, even though we were paying more than one thousand dollars more. Drive home and wait for out green slip in the mail. One week later one of the managers calls my girlfriend and mentions that she needs to come down and sign some papers to finish the deal. What, we did that a week ago, could you fax them? She asks and the man is rude, and says I don't know I'll see. the next day the manager call us back he screaming at my girlfriend about how she needs to sign these papers and that she owes them 175.00 more, needless to say we were astonished to hear this, niether Mazda Credit or Courtesy has helped us at all, they still continue to call and harrass us more than one month late over 175.00 today they had the tenacity to up the price 400 dollars more! do not deal with these people!

1
★★★☆☆

We Leased a Mazda 626 4 years ago and our lease recently was ending. Mazda credit the company whom we acquired the lease from along with another Mazda dealership in town, Magic Mazda who unfortunately went out of business, offered us a payoff of the lease, which seemed good so we called Mazda credit and asked "Where do we send the check?" One would assume it could be that easy and one would be very wrong when it comes to Mazda credit the say they can't accept any money!!!???? And they sent us to Courtesy Imports. When there we were greeted by a young man who attempted to finance to us the car we were leasing! No we said we are buying it outright, oh ok he says and goes to get his manager who then drafts up a load of numbers from our of no where, no we politely say and hand him the letter Mazda Credit sent us with the buy out amount on it. The manager snickers "Look, lady" he says to my girlfriend, "we need our part" and explains that there is tax and title fee, sure we say and break out a calculator. The manager?s math was off! he tried to up charge us on the tax we then showed him what 7.5 percent would be, hesitantly he agrees and we write the check, sign the paper, even though we were paying more than one thousand dollars more. Drive home and wait for out green slip in the mail. One week later one of the managers calls my girlfriend and mentions that she needs to come down and sign some papers to finish the deal. What, we did that a week ago, could you fax them? She asks and the man is rude, and says I don't know I'll see. the next day the manager call us back he screaming at my girlfriend about how she needs to sign these papers and that she owes them 175.00 more, needless to say we were astonished to hear this, niether Mazda Credit or Courtesy has helped us at all, they still continue to call and harrass us more than one month late over 175.00 today they had the tenacity to up the price 400 dollars more! do not deal with these people!

Pros: none just alot of headache

Cons: everything

.

My first experience was buying my Kia Optima in July 2002. The salesman was pushy, rude, and arrogant. I tore up the paperwork twice and should have left but after investing two and a half hours, I just wanted to get my car and leave. I was happy with the size of the car and the style. I was very unhappy with my sales experience.

Most recently--as of yesterday, I have found their service department to be equally unsatisfactory. I took my Kia to the dealership on July 26th, 2005. The check engine light was on and would not go out. I was told they were backed up, did not take appointments, and I would have to leave my car for a week to ensure it would be serviced. They do NOT provide rentals. My car is under warranty with only $27,000+ miles on it. I left the car despite the inconvenience. I was called on August 1, 2005 to pick up my car.

I went to pick up my car and was told that a recall item and a fuel sensor had been repaired. When I started the car in the parking lot, the Check Engine light came on and would not go out. I refused to accept the car. I was told I would have to leave the car for service. I asked for a voucher for a rental since it had not been repaired correctly the first time. A VERY rude Service Manager refused my request. I asked if it would be dangerous to drive the car in this condition--he said it might be. I asked if I took the car home (as he suggested) if Courtesy Imports would accept responsibility if that drive further damaged something internally. He said NO that Courtesy would accept NO liability or responsibility for anything. I had to leave the car in order to have the problem addressed. I have no idea when I will get the car back.

It is very apparent that the Service Manager at Courtesy Imports hasn't got a clue regarding customer satisfaction or simple courtesy in dealing with customers. All in all, I suggest that customers who might want a Kia, Mitsubishi, Suzuki, Mazda or Isuzu shop elsewhere.

PROS: None
CONS: Everything!

1
★☆☆☆☆

My first experience was buying my Kia Optima in July 2002. The salesman was pushy, rude, and arrogant. I tore up the paperwork twice and should have left but after investing two and a half hours, I just wanted to get my car and leave. I was happy with the size of the car and the style. I was very unhappy with my sales experience.

Most recently--as of yesterday, I have found their service department to be equally unsatisfactory. I took my Kia to the dealership on July 26th, 2005. The check engine light was on and would not go out. I was told they were backed up, did not take appointments, and I would have to leave my car for a week to ensure it would be serviced. They do NOT provide rentals. My car is under warranty with only $27,000+ miles on it. I left the car despite the inconvenience. I was called on August 1, 2005 to pick up my car.

I went to pick up my car and was told that a recall item and a fuel sensor had been repaired. When I started the car in the parking lot, the Check Engine light came on and would not go out. I refused to accept the car. I was told I would have to leave the car for service. I asked for a voucher for a rental since it had not been repaired correctly the first time. A VERY rude Service Manager refused my request. I asked if it would be dangerous to drive the car in this condition--he said it might be. I asked if I took the car home (as he suggested) if Courtesy Imports would accept responsibility if that drive further damaged something internally. He said NO that Courtesy would accept NO liability or responsibility for anything. I had to leave the car in order to have the problem addressed. I have no idea when I will get the car back.

It is very apparent that the Service Manager at Courtesy Imports hasn't got a clue regarding customer satisfaction or simple courtesy in dealing with customers. All in all, I suggest that customers who might want a Kia, Mitsubishi, Suzuki, Mazda or Isuzu shop elsewhere.

PROS: None
CONS: Everything!

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.

This was the worst experience ever. After telling the sales person exactly what I wanted and what I could afford, he spent the next hour trying to sell me everything else. It took 30 minutes just to get my liscence back after having them run my credit. I know that sales people get bigger incentives for selling certain models, but if I don't want it, don't keep trying.

PROS: None
CONS: Pushy sales people

1
★☆☆☆☆

This was the worst experience ever. After telling the sales person exactly what I wanted and what I could afford, he spent the next hour trying to sell me everything else. It took 30 minutes just to get my liscence back after having them run my credit. I know that sales people get bigger incentives for selling certain models, but if I don't want it, don't keep trying.

PROS: None
CONS: Pushy sales people

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