Honda West
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Search Honda West's online Honda dealership and browse our comprehensive selection of new cars, trucks and SUVs. Buy a new or used Honda in Las Vegas at Honda West. Serving Boulder City, Mesquite, and Henderson.
Insider Pages Reviews for Honda West
Fraudulent Financing Practices. Original contract7.9% @72 month had spelling error on return to sign corrected contract terms were revised to 8.2% @ 75 months per finance person Honda West had this right by contract.
I refused/argued they reluctantly agreed to original agreed terms.
PROS: Service of original salesman excellent
CONS: Dishonesty in financial contracts, poor additional feature service
Posted 11/09/06 | Report Abuse
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Shortly after moving to Las Vegas our air conditioning system completely went out in a three year old Honda CRV. Our car was towed to Honda West and they said it was a $2800 fix. Since we have bumper to bumper coverage with our insurance company that visited the shop and confirmed the cost. I was not impressed with their service representative and have a feeling that we were being takenb advantage of.
Posted 09/11/05 | Report Abuse
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We bought our Honda Odyssey from this dealer. They are a little pushy with the money down. What sucked is that our salesperson quite two days after we bought the car so a lot of paperwork was handled by someone who really didnt know what was going on.
Posted 08/01/05 | Report Abuse
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Wanted a Honda Van. Knew the one we wanted and the color. All they had to do was be polite, reasonabe and work out a deal for us. Our saleman was fine but he was not allowed to quote prices or make any deals. All he was allowed to do was tell us about the van. They insulted us with the offer they gave us on a good condition Cadillac for a trade in and tried to accept an offer that was going to cost over $600 in monthly payments. Then when we wanted to leave we were insulted and they did not want to give us our keys. Husband took them and we left. Went to Ford and got a better Van for only $410.00 per month.
PROS: Nice cars
CONS: Bad sales manager
Posted 07/27/05 | Report Abuse
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Latest reviews from Citysearch.
Poor Customer Service from the Honda West Service Department:
I've been going to Honda West for over 11 years and I purchased a 2004 Honda there. I telephoned the service department and made an appointment 2 weeks in advance to have a radio display repaired and to have intermediate level maintenance performed on my '04 Honda. It wasn't a burnt fuse, and I explained that the radio functioned normally except the clock, volume amount, and radio station failed to be displayed. American Honda Motor Company published a Service Bulletin that covers the dim or dark Audio/HVAC display. It is a common problem and the bulletin covers a huge range of affected VINs among 2003 and 2004 models. American Honda Motor Company increased the warranty to 7 years or 100000 miles on the audio unit display. The culprit is a latent failure on an associated electronic printed circuit board (PCB). The service bulletin also includes a simple step-by-step repair procedure with photos for the auto technician. I called well in advance to have my radio display unit repaired under warranty, and the Honda West service department representative stated that he would be able to repair it today. This obviously implies that the PCB is readily available for replacement. I couldn't come in right away and scheduled for a later date. On the day of service, intermediate service was performed but I was informed that I would have to return to Honda West the following day because the PCB wasn't available. The service department management (Daniel Koneck) also told me that they would have to verify the PCB was the problem and not a fuse, and that they didn't stock the PCB. Are they taking lessons from the sales department? I won't be back.
Pros: None
Cons: Poor Service Department Management
Posted 02/15/09
Originally took my car in 5 mo ago and had to have cylinder replaced. When I got my car back, my car started overheating. I had to return it again for this problem they caused. Then they returned it to me again saying they fixed the overheating problem. I was stranded and had to have it towed 2 times after they returned it to me AGAIN for the overheating problem. Now, 5 mo later, my car overheats again. The hose they installed 5 mo ago is still under warranty, but they refuse to pay (saying the heat caused the hoses to explode. BS!). Service rep, Daniel Koneck & service manager, Wayne Kortlang, were completely rude and unethical. Daniel even sent away the tow truck I ordered to have my car picked up and sent to a different shop!!! I am now in mediation with Honda corporate and Honda West. I will NEVER take my car here again!!!
Pros: none
Cons: worst customer service ever!
Posted 11/16/07
My 2005 Pilot required LOF and a gasket replacement, which had come loose, on the rear reflector lip of the windshield. A Thursday 9:00 am call to their local number for a scheduled service appointment ruined my day! Just couldn't get through. Recording after recording. I couldn't even get through for mthem to extend me the courtesy of a call back! Now that suks!! Forget them. Drive the extra miles and get real service at Desert Honda on Maryland Parkway.
Posted 09/06/06
I shopped for 4 cars in the last 6 years, and this is what I would call a typical dealership. The salesman was pushy, the sales manager was eager to sell me something I don't want, and they were willing to drop their prices to unbelievably low marks to keep me in their shop. I was quoted an unbelievably low price for a 2004 Honda CR-V, but when I went back the next day with my checkbook, they told me that that quote was unrealistic and is no longer valid. I had to work hard to take off all the extra things they added to the vehicle, such as running board, visor, and a "collision and appearance package". If you have the nerves and patience to survive through the long hours of negotiation, and pay attention to the fine prints, you could probably get a decent deal here.
Pros: wide selection
Cons: pushy sales people, empty promises
Posted 11/06/03