Rainbow Medical Center

★★★☆☆
  • 1397 Galleria Dr # 100

    Henderson, NV 89014

    Map & Directions
  • 702-436-5800

About Rainbow Medical Center

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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3.0 6
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i,ve come to find that rainbow medical center is just about the money.the staff is very rude if you have an appointment your there still four hours later. they lie to the insurance comp. about charges dr shurtliff is nice lady pena is alright but they need to wake up and look whats goin on at there office.there is alot of unhappy people as there clients just sit in waiting room one day and see for yourself.and i feel they (the staff) are racial and need some discipline.not just a paycheck i,am sure shurtliff and pena would want a private practice some day like this they wont last without corporate help and all the employes park right in front the office and clients park in back

1
★☆☆☆☆

i,ve come to find that rainbow medical center is just about the money.the staff is very rude if you have an appointment your there still four hours later. they lie to the insurance comp. about charges dr shurtliff is nice lady pena is alright but they need to wake up and look whats goin on at there office.there is alot of unhappy people as there clients just sit in waiting room one day and see for yourself.and i feel they (the staff) are racial and need some discipline.not just a paycheck i,am sure shurtliff and pena would want a private practice some day like this they wont last without corporate help and all the employes park right in front the office and clients park in back

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I found her to be attentive and informative. She took the time to ask background questions and really listened to my concerns and provided all the options. Her staff worked quickly to draw blood and take x-rays. They were really trying to be efficient and obviously took their job seriously. Her desk staff took the time to write out instructions and information I requested. I rarely go to the doctor, so I've never had a general practitioner, but I feel lucky to have found this office!

5
★★★★★

I found her to be attentive and informative. She took the time to ask background questions and really listened to my concerns and provided all the options. Her staff worked quickly to draw blood and take x-rays. They were really trying to be efficient and obviously took their job seriously. Her desk staff took the time to write out instructions and information I requested. I rarely go to the doctor, so I've never had a general practitioner, but I feel lucky to have found this office!

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I love Dr. Shurtleff don't get me wrong. She is a dedicated and caring professional. She listens and really cares about her patients. She deserves to work in a better facility however. Unfortunately, the staff at the office seems to be subpar and very slow even the nurses who take your vitals and draw blood. If you have an appointment you end up waiting for 1 1/2 hours minimum. They take the walk-ins before the appointments!!!! I have seen this with my own eyes.

2
★★☆☆☆

I love Dr. Shurtleff don't get me wrong. She is a dedicated and caring professional. She listens and really cares about her patients. She deserves to work in a better facility however. Unfortunately, the staff at the office seems to be subpar and very slow even the nurses who take your vitals and draw blood. If you have an appointment you end up waiting for 1 1/2 hours minimum. They take the walk-ins before the appointments!!!! I have seen this with my own eyes.

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I have to agree with Donna, their support staff is TERRIBLE. I also waited over THREE days to have them return my call. I also left numerous other calls, which did not go answered.

Now, with that said, I am pleased with the physicians. Dr. Pena takes his time and I feel confident in his abilities.

They truly NEED a new office manager to handle things. Having run a 125 person call center I understand the need of GREAT customer service.

To respond, to the earlier post my time is very valuable as well, but I am hoping someone associated with the clinic will read these posts and act upon them.

3
★★★☆☆

I have to agree with Donna, their support staff is TERRIBLE. I also waited over THREE days to have them return my call. I also left numerous other calls, which did not go answered.

Now, with that said, I am pleased with the physicians. Dr. Pena takes his time and I feel confident in his abilities.

They truly NEED a new office manager to handle things. Having run a 125 person call center I understand the need of GREAT customer service.

To respond, to the earlier post my time is very valuable as well, but I am hoping someone associated with the clinic will read these posts and act upon them.

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I love the doctor .but the staff needs work.they run in slow motion.I went in for just a need for prescriptions.I spent 3 hours there.didn't even have to take off a shoe.doesn't seem to matter if you make an appointment or not.plan on being there most of the day.they are so slow.so slow.it's as if our time doesn't matter.they overbook.not good business.and if you are there from 11 am .forget it.you will watch lunch delivered and plan an extra 45 minutes.it's ridiculous.I am changing doctors.because my time is of value as well. forgot to mention they are hard to return calls.been 3 days trying to change the prescription.pharmacy calling as well.it's ridiculous.I could be dead by now

2
★★☆☆☆

I love the doctor .but the staff needs work.they run in slow motion.I went in for just a need for prescriptions.I spent 3 hours there.didn't even have to take off a shoe.doesn't seem to matter if you make an appointment or not.plan on being there most of the day.they are so slow.so slow.it's as if our time doesn't matter.they overbook.not good business.and if you are there from 11 am .forget it.you will watch lunch delivered and plan an extra 45 minutes.it's ridiculous.I am changing doctors.because my time is of value as well. forgot to mention they are hard to return calls.been 3 days trying to change the prescription.pharmacy calling as well.it's ridiculous.I could be dead by now

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Dr. Kristina Schurtliff is the best family doctor at any of the Rainbow Medical Centers. She actually listens to you and is very observant of your physical and mental condition. I owe her my life when she diagnosed a silent heart attack.

Excellent. Highly Recommend her.

Pat D.

5
★★★★★

Dr. Kristina Schurtliff is the best family doctor at any of the Rainbow Medical Centers. She actually listens to you and is very observant of your physical and mental condition. I owe her my life when she diagnosed a silent heart attack.

Excellent. Highly Recommend her.

Pat D.

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