Desert Volkswagen

★★★★☆
  • 2025 S Decatur Blvd

    Las Vegas, NV 89102

    Map & Directions
  • 702-942-4000

About Desert Volkswagen

Categories
  • Auto Dealers
  • Used Car Dealers

Automotive

Automotive
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When I arrived at Desert Volkswagen they greeted you right away. Everyone were friendly and made sure you were accommodated. When looking around my salesmen was a book of knowledge. He knew everything about almost every car. He was able to tell us the MPG which is very important to me. Also was able to tell us certain models come with specific features. I enjoyed my shopping experience at Desert Volkswagen and will only recommend them.

5
★★★★★

When I arrived at Desert Volkswagen they greeted you right away. Everyone were friendly and made sure you were accommodated. When looking around my salesmen was a book of knowledge. He knew everything about almost every car. He was able to tell us the MPG which is very important to me. Also was able to tell us certain models come with specific features. I enjoyed my shopping experience at Desert Volkswagen and will only recommend them.

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It only takes 2 hours to sell a car. However with this specific experience it took 3 hours because Desert Volkswagen made it a great experience they made sure I was very comfortable with my purchase. I am so happy I chose them to purchase my Jetta from. I will see you for service! Thanks so much to all your staff & the patience they gave me!

4
★★★★☆

It only takes 2 hours to sell a car. However with this specific experience it took 3 hours because Desert Volkswagen made it a great experience they made sure I was very comfortable with my purchase. I am so happy I chose them to purchase my Jetta from. I will see you for service! Thanks so much to all your staff & the patience they gave me!

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I got a ride home from a friend last wekk and they had a CC. I never been in one but I was in Shock. The car was so nice and very luxurious. It was almost like a Benz. The ride was so nice and smooth. I had to get more info on it. I contacted Desert VW and told them what I was interested in. they got back to me very quickly and had a lot of info for me. Then 2 days later I received a brochure on the car in the mail. They had sent it to me with out me having to ask. They really went out of there way for me. The next week I went in and picked one out and had a great time doing it. I have Desert VW to thank, they went above and beyond my expectations.

5
★★★★★

I got a ride home from a friend last wekk and they had a CC. I never been in one but I was in Shock. The car was so nice and very luxurious. It was almost like a Benz. The ride was so nice and smooth. I had to get more info on it. I contacted Desert VW and told them what I was interested in. they got back to me very quickly and had a lot of info for me. Then 2 days later I received a brochure on the car in the mail. They had sent it to me with out me having to ask. They really went out of there way for me. The next week I went in and picked one out and had a great time doing it. I have Desert VW to thank, they went above and beyond my expectations.

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Desert VW had the best deal in all of Vegas for me. I wanted a new car and didn't want to get ripped off, well in reality who does. I found that they had the car I wanted and I went down to get a price. They gave me a great quote so I jumped on it. It was the best price for the same car I got in town so I figured I would take it while the offer was on the table. Great people, staff, prices, cars, and overall the entire time I was there was good.

5
★★★★★

Desert VW had the best deal in all of Vegas for me. I wanted a new car and didn't want to get ripped off, well in reality who does. I found that they had the car I wanted and I went down to get a price. They gave me a great quote so I jumped on it. It was the best price for the same car I got in town so I figured I would take it while the offer was on the table. Great people, staff, prices, cars, and overall the entire time I was there was good.

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.

Getting a car from desert Volkswagen was easy. The people were very nice and made sure you were getting a car you loved. They must of asked me 10 times do you like it or love it.. They want you to like and enjoy your car. We drove it and I just knew, I was going home with this car today. Hey helped me throughout the process to make sure I understood all of the paperwork. I trust Desert Volkswagen.

5
★★★★★

Getting a car from desert Volkswagen was easy. The people were very nice and made sure you were getting a car you loved. They must of asked me 10 times do you like it or love it.. They want you to like and enjoy your car. We drove it and I just knew, I was going home with this car today. Hey helped me throughout the process to make sure I understood all of the paperwork. I trust Desert Volkswagen.

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.

Desert Volkswagen had a great deal on a new Rabbit and it was pretty much what I was looking for. I wanted a car with good gas and had a nice amount of room. This car had everything on my list and to top it off it was a great price. Im really glad I went to Desert Volkswagen, timing is everything.

5
★★★★★

Desert Volkswagen had a great deal on a new Rabbit and it was pretty much what I was looking for. I wanted a car with good gas and had a nice amount of room. This car had everything on my list and to top it off it was a great price. Im really glad I went to Desert Volkswagen, timing is everything.

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.

Desert Volkswagen had the best new year deal going on. I was able to get a new Jetta at a great price. I looked at the same car a few weeks prior and it was out of my price range and with the new year discounts I was able to get it. I love my new car and I have Desert Volkswagen to thank for it.

5
★★★★★

Desert Volkswagen had the best new year deal going on. I was able to get a new Jetta at a great price. I looked at the same car a few weeks prior and it was out of my price range and with the new year discounts I was able to get it. I love my new car and I have Desert Volkswagen to thank for it.

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When looking for a new car I want specific things and many people would say Im too picky and difficult. I went to a few dealers and no one was able to help me, which was until I went by desert Volkswagen. Every concern, doubt, problem, and or question I had they quickly resolved. I wasn??t easy and they took all of my craziness and made it a great time. I now have a new car and am very happy with it.

5
★★★★★

When looking for a new car I want specific things and many people would say Im too picky and difficult. I went to a few dealers and no one was able to help me, which was until I went by desert Volkswagen. Every concern, doubt, problem, and or question I had they quickly resolved. I wasn??t easy and they took all of my craziness and made it a great time. I now have a new car and am very happy with it.

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.

I wanted a new Jetta but I had to have all the options I wanted. The only dealer I could find that would order it to my exact liking was Desert Volkswagen. I got it in less time than they anticipated and it was perfect. They kept me updated throughout the entire process and I appreciated that.

5
★★★★★

I wanted a new Jetta but I had to have all the options I wanted. The only dealer I could find that would order it to my exact liking was Desert Volkswagen. I got it in less time than they anticipated and it was perfect. They kept me updated throughout the entire process and I appreciated that.

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.

Desert Volkswagen was able to get me a new Jetta and take my old car in on trade and I got a great price for it. They were extremely nice and friendly and I was a happy camper leaving. If you come here you will be a happy person too.

5
★★★★★

Desert Volkswagen was able to get me a new Jetta and take my old car in on trade and I got a great price for it. They were extremely nice and friendly and I was a happy camper leaving. If you come here you will be a happy person too.

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.

I have had a VW bug for the last few years. When they introduced the new one I just had to have it. I went to Desert Volkswagen for my options on getting it and they were very helpful. They gave me a great trade in on my old car and a great deal on the new one. They really are a great dealer.

5
★★★★★

I have had a VW bug for the last few years. When they introduced the new one I just had to have it. I went to Desert Volkswagen for my options on getting it and they were very helpful. They gave me a great trade in on my old car and a great deal on the new one. They really are a great dealer.

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.

Justin was very helpful and knowledgeable on my services. Last time I came in I was not treated in this manner. So all I can say is I am very appreciative of the customer service I recieved. Thank again Justin for going above and beyond the others.

5
★★★★★

Justin was very helpful and knowledgeable on my services. Last time I came in I was not treated in this manner. So all I can say is I am very appreciative of the customer service I recieved. Thank again Justin for going above and beyond the others.

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Desert Volkswagen gave me the best deal ever. I got my new Jetta for such a great price I think I could sell it right now and make money. Not to many times purchasing from a dealer can you say that. My experience here has been remarkable, and if I thought about it I couldn??t think of 1 bad thing.

5
★★★★★

Desert Volkswagen gave me the best deal ever. I got my new Jetta for such a great price I think I could sell it right now and make money. Not to many times purchasing from a dealer can you say that. My experience here has been remarkable, and if I thought about it I couldn??t think of 1 bad thing.

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.

Desert Volkswagen really took care of all my needs when it came to me purchasing a car. They explained all the paper work and reassured me that this was the best deal I was getting. Im very please with all the staff of Desert Volkswagen.

5
★★★★★

Desert Volkswagen really took care of all my needs when it came to me purchasing a car. They explained all the paper work and reassured me that this was the best deal I was getting. Im very please with all the staff of Desert Volkswagen.

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Horrible, horrible, horrible.

SHADY, SCAM ARTISTS IN FINANCING, THEY MARKED EVERYTHING UP AND WERE IMPOSSIBLE TO DEAL WITH. ADDED FEES AND OTHER AMOUNTS TO THE SALES CONTRACT THAT DIDN'T MAKE SENSE. A LOT OF SWITCH AND BAIT AND CONFUSING CONTRACTS AND FINANCE TERMS. A NIGHTMARE.

LOST THE SECOND SET OF KEYS TO THE CAR, NEVER DETAILED IT, OR EXPLAINED ANYTHING ABOUT IT. DIDN'T GIVE ME A TEMP REG CARD. TOOK FOREVER TO CONTACT ME WITH THE GREEN CARD.....3 DAYS BEFORE TEMP EXPIRED.

1
★☆☆☆☆

Horrible, horrible, horrible.

SHADY, SCAM ARTISTS IN FINANCING, THEY MARKED EVERYTHING UP AND WERE IMPOSSIBLE TO DEAL WITH. ADDED FEES AND OTHER AMOUNTS TO THE SALES CONTRACT THAT DIDN'T MAKE SENSE. A LOT OF SWITCH AND BAIT AND CONFUSING CONTRACTS AND FINANCE TERMS. A NIGHTMARE.

LOST THE SECOND SET OF KEYS TO THE CAR, NEVER DETAILED IT, OR EXPLAINED ANYTHING ABOUT IT. DIDN'T GIVE ME A TEMP REG CARD. TOOK FOREVER TO CONTACT ME WITH THE GREEN CARD.....3 DAYS BEFORE TEMP EXPIRED.

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.

When I moved from the Midwest to Sin City I thought I would have to give up the thought that I would find another VW dealer as friendly, professional and trustworthy as my previous VW dealer in Wisconsin. Boy was I wrong. From the start Desert Volkswagen was attentive, responsive and understanding of my needs. They provide a one stop shop for all you auto needs. Knowing german engineering I know is a quality of service dealer is very important. I would not trust my baby with anyone else. If you are looking for a high quality auto service department stop shopping around and trust me when I say Desert VW is the best.

5
★★★★★

When I moved from the Midwest to Sin City I thought I would have to give up the thought that I would find another VW dealer as friendly, professional and trustworthy as my previous VW dealer in Wisconsin. Boy was I wrong. From the start Desert Volkswagen was attentive, responsive and understanding of my needs. They provide a one stop shop for all you auto needs. Knowing german engineering I know is a quality of service dealer is very important. I would not trust my baby with anyone else. If you are looking for a high quality auto service department stop shopping around and trust me when I say Desert VW is the best.

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Service adviser Roland Wheaton had no problem to lie to my face: I paid for a Fuel Saver Service, $69. It was to include (among other things) an oil change, inspection, tire balance and rotation. It was mainly for the tire service that I chose this service over a regular oil change. Roland Wheaton failed to give me a work order. When it was time to pay I had to ask him for the vehicle inspection sheet. On my invoice I was charged for 49 quarts of oil (my car's capacity is only 5qts!). It didn't say anywhere on my invoice or the inspection sheet that the tires had been serviced and rotated, so I asked Roland Wheaton, specifically, if they rotated the tires. He assured me that they had. Little did he know that before my visit to Desert VW, each of my two rear tires could be easily identified: the tire in left rear was the newest, purchased in November 2009 (with paperwork to prove it) and the right rear tire had an anti-theft valve cover, different from the other three (I replaced it when it was stolen the month before). Much to my dismay, I found both my left and right rear tires in the same place - proof that they hadn't been rotated as Roland Wheaton assured me! It is unlikely that they checked the air pressure and even more likely that other services were never performed that I was charged for!

1
★☆☆☆☆

Service adviser Roland Wheaton had no problem to lie to my face: I paid for a Fuel Saver Service, $69. It was to include (among other things) an oil change, inspection, tire balance and rotation. It was mainly for the tire service that I chose this service over a regular oil change. Roland Wheaton failed to give me a work order. When it was time to pay I had to ask him for the vehicle inspection sheet. On my invoice I was charged for 49 quarts of oil (my car's capacity is only 5qts!). It didn't say anywhere on my invoice or the inspection sheet that the tires had been serviced and rotated, so I asked Roland Wheaton, specifically, if they rotated the tires. He assured me that they had. Little did he know that before my visit to Desert VW, each of my two rear tires could be easily identified: the tire in left rear was the newest, purchased in November 2009 (with paperwork to prove it) and the right rear tire had an anti-theft valve cover, different from the other three (I replaced it when it was stolen the month before). Much to my dismay, I found both my left and right rear tires in the same place - proof that they hadn't been rotated as Roland Wheaton assured me! It is unlikely that they checked the air pressure and even more likely that other services were never performed that I was charged for!

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Desert VW's general manager, David Durrill, won't return phone calls or respond to a customer's e-mail if it's a complaint. And if you think shifty, shabby car-sales tricks are a thing of the past, then check out Desert VW's finance department; they would lie to their own mommas just to squeeze out a few extra bucks. Seriously, don't buy a car there -- the Desert/AutoNation group is too big to really care if individual customers feel they've been mistreated or cheated. In fact, I saw where Desert VW files customer complaints; it's a big dumpster out back.

1
★☆☆☆☆

Desert VW's general manager, David Durrill, won't return phone calls or respond to a customer's e-mail if it's a complaint. And if you think shifty, shabby car-sales tricks are a thing of the past, then check out Desert VW's finance department; they would lie to their own mommas just to squeeze out a few extra bucks. Seriously, don't buy a car there -- the Desert/AutoNation group is too big to really care if individual customers feel they've been mistreated or cheated. In fact, I saw where Desert VW files customer complaints; it's a big dumpster out back.

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They are your typical smooth/pressure sales that the public expect from car dealers. They are polite but do not think that this constitutes "looking after the customers best interest". They will sell you anything to make a buck!! After the family purchased 4 VW's from the same dealer one would at least expect a customer service that reflects gratitude and loyalty (honesty and fairness)....forget it!! I attempted to cancel the additional service contracts two days after purchasing the car as a study of the fine print clearly indicated that these services were not useful where I was moving to and not cost effective adding this extra cost to the loan. Long story short they delayed action and after numerous phone calls, letters, visits, and finally a BBB complaint they offered to address the issue. The solution was to charge me fees for cancellation, and prorate use of a service I never received. On top of this BBB rates this company A+ so I ask myself what does it take for BBB to stop promoting this agency with their false ratings??? All the bad feelings, negative exchanges, and loss of customer confidence could have easily been avoided. However, you cannot legislate sound and honest business ethics. I walked away from the experience wondering why greed and poor management overcame the need to protect their market share through fair and honest customer service and satisfaction.

2
★★☆☆☆

They are your typical smooth/pressure sales that the public expect from car dealers. They are polite but do not think that this constitutes "looking after the customers best interest". They will sell you anything to make a buck!! After the family purchased 4 VW's from the same dealer one would at least expect a customer service that reflects gratitude and loyalty (honesty and fairness)....forget it!! I attempted to cancel the additional service contracts two days after purchasing the car as a study of the fine print clearly indicated that these services were not useful where I was moving to and not cost effective adding this extra cost to the loan. Long story short they delayed action and after numerous phone calls, letters, visits, and finally a BBB complaint they offered to address the issue. The solution was to charge me fees for cancellation, and prorate use of a service I never received. On top of this BBB rates this company A+ so I ask myself what does it take for BBB to stop promoting this agency with their false ratings??? All the bad feelings, negative exchanges, and loss of customer confidence could have easily been avoided. However, you cannot legislate sound and honest business ethics. I walked away from the experience wondering why greed and poor management overcame the need to protect their market share through fair and honest customer service and satisfaction.

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1 out of 1 people found this review helpful.

.

Stay away from this dealership!

We bought our 2009 Jetta from here. One, they use caveman style tactics such as "show you a price", then when you say no, they walk away for upwards of 10 minutes with the finance manager (horrible, rude bald sarcastic guy) and then returns with new paperwork, rearranging numbers to confuse you. They aren't used to dealing with smart people, so when it is pointed out that simply increased the trade-in value and then increased the sales price at the same time, they shrug it off with excuses like "Oops, yeah, was trying to save you sales tax from Uncle Sam!" Oh really? Dirty, dirty tricks that probably work on people. I overheard the bald guy arguing with another customer and he got so sarcastic I couldn't believe my ears. They stormed out and so did I. This is ridiculous....get with the times, buyers are educated online and don't need these sales tactics. Fight back and don't shop here. Disgusted.

1
★☆☆☆☆

Stay away from this dealership!

We bought our 2009 Jetta from here. One, they use caveman style tactics such as "show you a price", then when you say no, they walk away for upwards of 10 minutes with the finance manager (horrible, rude bald sarcastic guy) and then returns with new paperwork, rearranging numbers to confuse you. They aren't used to dealing with smart people, so when it is pointed out that simply increased the trade-in value and then increased the sales price at the same time, they shrug it off with excuses like "Oops, yeah, was trying to save you sales tax from Uncle Sam!" Oh really? Dirty, dirty tricks that probably work on people. I overheard the bald guy arguing with another customer and he got so sarcastic I couldn't believe my ears. They stormed out and so did I. This is ridiculous....get with the times, buyers are educated online and don't need these sales tactics. Fight back and don't shop here. Disgusted.

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I bought my 2010 Jetta from Desert VW and they are awesome people. They Make you feel like your family. My finance person was great too. He was pushy but that is his job to sell me stuff. I have referred many of my friends to Desert VW and told them to go see My friends at Desert VW. Love the sales and service at Desert VW.

5
★★★★★

I bought my 2010 Jetta from Desert VW and they are awesome people. They Make you feel like your family. My finance person was great too. He was pushy but that is his job to sell me stuff. I have referred many of my friends to Desert VW and told them to go see My friends at Desert VW. Love the sales and service at Desert VW.

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.

This place is great!!..my car started missing on the way home from work, when I went to drop it, I found out that they were open til midnight!! how great is that. Spoke to the service advisor Tom, he got the car in while I went to dinner with my wife and by the time I got back the car was repaired and washed, ready to go!! If I would of gone back to Findley the following day I would have had to miss a day of work..It was so nice to get it handle that night..Thanks Tom for doing a great job!! you will see me again..

5
★★★★★

This place is great!!..my car started missing on the way home from work, when I went to drop it, I found out that they were open til midnight!! how great is that. Spoke to the service advisor Tom, he got the car in while I went to dinner with my wife and by the time I got back the car was repaired and washed, ready to go!! If I would of gone back to Findley the following day I would have had to miss a day of work..It was so nice to get it handle that night..Thanks Tom for doing a great job!! you will see me again..

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1 out of 1 people found this review helpful.

.

I bought the truck of my dreams 2007 Toyota Tundra SR5 with 5000.00 down cash! But the dream became a nightmare! Val our salesman lied to us from the beginning, the breaks were bad and they shaved the rotors, the oil had never been changed and the light came on, but they told us it had. The tires two years old when we were told they were brand new. Susan the finance worker shredded our original contract the day before we were to sign, and drafted a new contract with the wrong info and amounts (Higher amount) than agreed. Then sent the wrong contract to VW. Dave the GM was got in our faces and stated I'm not doing anything for you, you can sue!!! Absolutely the worst car buying experience ever. I do not recommend buying a car there at all.... There is no accountability and all they do is lie. You never know what you will get when you buy @ Desert VW!

1
★☆☆☆☆

I bought the truck of my dreams 2007 Toyota Tundra SR5 with 5000.00 down cash! But the dream became a nightmare! Val our salesman lied to us from the beginning, the breaks were bad and they shaved the rotors, the oil had never been changed and the light came on, but they told us it had. The tires two years old when we were told they were brand new. Susan the finance worker shredded our original contract the day before we were to sign, and drafted a new contract with the wrong info and amounts (Higher amount) than agreed. Then sent the wrong contract to VW. Dave the GM was got in our faces and stated I'm not doing anything for you, you can sue!!! Absolutely the worst car buying experience ever. I do not recommend buying a car there at all.... There is no accountability and all they do is lie. You never know what you will get when you buy @ Desert VW!

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1 out of 6 people found this review helpful.

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I agree with most of these reviews they are not overly friendly except if you are buying a car! I also was going to have work done but left instead. Beware the courtesy van driver is very RUDE and get this you can not drink water in there van. I thought I was a child when the van driver told me this! Go to Findley!

1
★☆☆☆☆

I agree with most of these reviews they are not overly friendly except if you are buying a car! I also was going to have work done but left instead. Beware the courtesy van driver is very RUDE and get this you can not drink water in there van. I thought I was a child when the van driver told me this! Go to Findley!

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1 out of 2 people found this review helpful.

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I bought 2 cars from there and had serious issues after signing the contracts. They appear to be nice but once that get your money that FAKE attitude is out the door! They are really rude in all areas and dont know much about each others departments.Stay clears of this dealership! They upsell everything.

1
★☆☆☆☆

I bought 2 cars from there and had serious issues after signing the contracts. They appear to be nice but once that get your money that FAKE attitude is out the door! They are really rude in all areas and dont know much about each others departments.Stay clears of this dealership! They upsell everything.

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1 out of 9 people found this review helpful.

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From start to finish, Desert Volkswagen was appallingly bad in my opinion. Misquoted us and then didn't install the timing belt right and then kept trying to upsell us to the next service; then were shocked we complained. I would never return.

1
★☆☆☆☆

From start to finish, Desert Volkswagen was appallingly bad in my opinion. Misquoted us and then didn't install the timing belt right and then kept trying to upsell us to the next service; then were shocked we complained. I would never return.

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1 out of 2 people found this review helpful.

.

I have had allot of work done at there location and it was a good experiance, they even helped me make the reght decisions without going over my head, it was none pressure and very friendly, I will keep my car there for all of its needs!

PROS: Very Good and fast.
CONS:

4
★★★★☆

I have had allot of work done at there location and it was a good experiance, they even helped me make the reght decisions without going over my head, it was none pressure and very friendly, I will keep my car there for all of its needs!

PROS: Very Good and fast.
CONS:

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1 out of 1 people found this review helpful.

.

These people are good for sales. I did not feel pressured or screwed over in any way. They gave me a good price for an awesome car and did ok with the trade. The first couple of times I had service done at their shop the experience was great in and out. The last time that I picked up the car there was more wrong with it than when I dropped it off. This caused me to have to leave it at the shop two more times. They could not get the repairs done unless I stood right there to tell the mechanic what he needed to do. I then had to direct the detailer to several grease spots that were left inside on the dash and support pillars. I am not saying I would never deal with them again but next time when they say it will be an hour I will plan on a week and I will follow up daily with the service manager. They claim to be a five star dealer. Not a chance three stars is all I can do.

PROS: nice clean place
CONS: no quality controle

3
★★★☆☆

These people are good for sales. I did not feel pressured or screwed over in any way. They gave me a good price for an awesome car and did ok with the trade. The first couple of times I had service done at their shop the experience was great in and out. The last time that I picked up the car there was more wrong with it than when I dropped it off. This caused me to have to leave it at the shop two more times. They could not get the repairs done unless I stood right there to tell the mechanic what he needed to do. I then had to direct the detailer to several grease spots that were left inside on the dash and support pillars. I am not saying I would never deal with them again but next time when they say it will be an hour I will plan on a week and I will follow up daily with the service manager. They claim to be a five star dealer. Not a chance three stars is all I can do.

PROS: nice clean place
CONS: no quality controle

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1 out of 1 people found this review helpful.

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I bought my Beetle from Findley but found that Desert actually caters to the customer better and makes them feel at home during service.
if you have a choice head over.

4
★★★★☆

I bought my Beetle from Findley but found that Desert actually caters to the customer better and makes them feel at home during service.
if you have a choice head over.

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1 out of 1 people found this review helpful.

 

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