Nissan of Reno

★★★★★
  • 865 Kietzke Ln

    Reno, NV 89502

    Map & Directions
  • 775-322-3700

4.5 10
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Everything went fine .

5
★★★★★

Everything went fine .

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Everyone its so professional !
I love coming here and do the services on our Nissan ,highly recommend!!!!

5
★★★★★

Everyone its so professional !
I love coming here and do the services on our Nissan ,highly recommend!!!!

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Friendly and efficient .

5
★★★★★

Friendly and efficient .

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Easiest, quickest, best experience I've ever had buying a car.

5
★★★★★

Easiest, quickest, best experience I've ever had buying a car.

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Service on Murano for the 30000 mile service.

5
★★★★★

Service on Murano for the 30000 mile service.

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Very pleased with service .

5
★★★★★

Very pleased with service .

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Stranded on the Donner pass, Amy & Randy took me in immediately and provided a resolve. Above excellent in customer service!

5
★★★★★

Stranded on the Donner pass, Amy & Randy took me in immediately and provided a resolve. Above excellent in customer service!

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My experience was customer-service oriented and all employees were willing to help, whether it was to service my vehicle, answer questions about performance, or bring me a cup of water.

5
★★★★★

My experience was customer-service oriented and all employees were willing to help, whether it was to service my vehicle, answer questions about performance, or bring me a cup of water.

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I traded in my old car and purchased a Honda CRV from Nissan of Reno; I worked with Jason Tate and Carlos Garcia. After looking at a financed deal, I offered a cash price of $10,750 plus my trade-in. Tate ran off and came back with Garcia. After going over the numbers, the deal was accepted. I went over the paperwork with the finance manager, signed the documents, and left with my new car. Two days later a different manager called and informed me that they were "missing $2000 on the deal." I was totally shocked. I informed him that they would not get one more dollar out of me to which he responded, "Check the paperwork, the $2000 is written into your deal." So I checked the paperwork and he was right! The $2000 was written in as a down payment. Who has ever heard of a down payment on a cash deal? Somehow, three grown men who do this job every day had "missed" the $2000, including the "finance manager" who smoothly went over the paperwork and skipped the downpayment line. Now I know to pull out a calculator and do the math myself; too bad that is necessary. So I drove the new CRV down to Nissan of Reno. The manager I spoke with started out polite and quickly became rude; he insisted that the whole thing was a "misunderstanding". He said, "Are you really this upset over $2000?" I told them to go get my trade in and they could have the CRV back. Either they tried to pull an old-fashioned "bait and switch" routine on me or their sales staff is completely incompetent. Either way I would steer clear of this dealership. I e-mailed the owner to notify him of my experience at his business and I received no reply back; obviously he doesn't care what his sales force is up to.

1
★☆☆☆☆

I traded in my old car and purchased a Honda CRV from Nissan of Reno; I worked with Jason Tate and Carlos Garcia. After looking at a financed deal, I offered a cash price of $10,750 plus my trade-in. Tate ran off and came back with Garcia. After going over the numbers, the deal was accepted. I went over the paperwork with the finance manager, signed the documents, and left with my new car. Two days later a different manager called and informed me that they were "missing $2000 on the deal." I was totally shocked. I informed him that they would not get one more dollar out of me to which he responded, "Check the paperwork, the $2000 is written into your deal." So I checked the paperwork and he was right! The $2000 was written in as a down payment. Who has ever heard of a down payment on a cash deal? Somehow, three grown men who do this job every day had "missed" the $2000, including the "finance manager" who smoothly went over the paperwork and skipped the downpayment line. Now I know to pull out a calculator and do the math myself; too bad that is necessary. So I drove the new CRV down to Nissan of Reno. The manager I spoke with started out polite and quickly became rude; he insisted that the whole thing was a "misunderstanding". He said, "Are you really this upset over $2000?" I told them to go get my trade in and they could have the CRV back. Either they tried to pull an old-fashioned "bait and switch" routine on me or their sales staff is completely incompetent. Either way I would steer clear of this dealership. I e-mailed the owner to notify him of my experience at his business and I received no reply back; obviously he doesn't care what his sales force is up to.

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I drive an Infinity Q45 and have taken it to Nissan of Reno for repairs a few times and they were very cooperative friendly and professional. The repairs were always done properly and at a fair price.

4
★★★★☆

I drive an Infinity Q45 and have taken it to Nissan of Reno for repairs a few times and they were very cooperative friendly and professional. The repairs were always done properly and at a fair price.

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