Planet Nissan

I bought my sentra 2 years ago but not from planet nissan. About 1 year ago I was having my engine light come on and my rpms would not hit over 2500rpm. At first they told me it was my MAF sensor, so a new MAF sensor installed. 2 days later same thing happend again.. they now tell me its my intake manifold.. a week goes bye, same thing happend again. I am not 100% sure but I know it was close to a month before they finaly found out it was my engine harness and I got my car back.. For about a half a year my car has been running awsome! Well about 4 days ago i decided to buy a new clutch and flywheel and payed Planet nissan to install it. They call me that day telling me that 2 of my flywheel bots are stripped and will cost me an extra $400 dollars for them to cut the flywheel off, I was already going to pay $400 for my transmission install. So i just told them to put the new clutch in and leave the flywheel. The next day I pickup my car and the alignment was off. So I bring my car back again to get the alignment fixed, the next day they tell me that nothing was wrong with my car and that all they did was rebalance my tires... Now when I brought my car in, the only problem it had was the clutch was going out, now my car handles like crap and im trying to get it fixed. Now is it friday Feb 22. 2008- I go back to get my car, I leave planet nissan to go eat, while on my way when i entered the freeway doing 60mph my car started to shake very badly. When I left the resturant my aftermarket exhaust seemed a little out of place, well when I looked under the back of my car my exhaust along with the bottom of my trunk looked to have been bent upward looking as if it fell off a lift or something was under my car when the car was let down the lift. I opened my trunk and my spair tire that use to be under the carpet was now almost touching the top of my trunk lid from the inside. I also smelt gas fumes in my car I am guessing my gas tank is damaged too. So the first thing I did was go right back to planet nissan and talked to some sales manager guy and other people. It's now is around 8 or 9 at night so the service department was closed. So far all I know is they told me to come back at seven in the morning.. I will be there 7am on the dot we will see what they have to say to me and what I have to say to them.... I am very very upset about all this crap that has happend to my car it use to be a nice car untell I brought it to planet nissan... I no longer like my 02 spec v.. it is now worth nothing to me or the person i was going to sell it too.. I will see saturday morning what will happen, I am hopeing all goes well.. I'm not telling anyone to not use there service department but I sure as hell know I will never ever bring a car near that service dept. again. / The planet nissan service dept. are now playing games with me, and still will not admit what they have done to my car.. They are trying to blame me for the damage done witch is WRONG!!! SOMEONE AT PLANET NISSAN KNOWS WHAT HAS HAPPEND TO MY CAR IF NOT THE TECHNITIONS IT WAS THE SERVICE REP WHILE HE WAS ON A TEST DRIVE! SOMEONE KNOWS!!!! DO NOT SHOP PLANET NISSAN OR USE THERE SERVICE DEPT!!!! Also The service manager is disrespectful and will not help at all we will see what nissan corp can do to help me with this problem...

We bought a car from Planet Nissan recently. It was a horrible experience. The car was in awful condition (dents, dirty, pant chipping, etc....). The day after we bought it the radio stopped working and we started having to turn the key three times to start it. Not only that, but we signed a contract for a certain amount and a certain percentage rate. The next day we heard some horror stories about Planet Nissan changing the contracts and the rates so we called their finance manager. He assures us that, that hardly ever happens and that if it does that it might happen to one out of every one hundred deals. Sure enough the very next day they called. They lied on the phone and told us that we had to sign a few more papers. When we got there we found out that they wanted to raise our percentage rate 4.5 points - because they were going to finance us now. Hmmmmmm........... This place is down right shady. The deal took forever and we now have a car that is going to need about $1,000 worth of work just to get it to start properly and we've only had it for about 48 hours.

A family friend (73-years old) purchased a Nissan Murano from Planet Nissan. Six months later, she became paralyzed during surgery. Needless to say, the car was useless in her bedridden condition.
Her daughter spoke to a manager and was told just to turn the vehicle in to them and how much he empathized with their circumstances. When the vehicle was returned to the dealership, the very ignorant daughter (not used to Vegas salesmen) assumed that the manager was a man of his word & that there would be no other complications. He assured her that his family had been through a similar issue.
Lo and behold, the auto was sold at auction and Nissan is now insisting that the $8,000. difference be paid off. What a guy! I hope he sleeps well & can look at himself in the mirror knowing that his dishonesty is placing this woman that always worked so hard to maintain her credit is facing dire financial consequences. Thanks for your "empathy."

I did a lot of homework before buying a vehicle, and only bought it from Planet Nissan because they had the Nissan model I was looking for. I was pleased with the product I bought, but the lying salesman, and deceptive, manipulative sales and finance personnel made the deal a miserable experience. I'm glad I could afford to pay for the vehicle outright to ensure these cheats couldn't make more money off of me, but them wanting me to sign a "back up contract" (with ripoff financing, an increased sales price and inflated monthly payments) left a foul taste in my mouth. The legality of this practice is questionable, and Planet Nissan couldn't produce anything written to say that its back up contract would be null and void if the original contract stipulations aren't honored. This amounts to a deceptive business practice, which can be used to screw you big time! My advice: schedule an entire day to go over all documents they want you to sign. Be prepared to walk away from the deal if there is something you don't like, and don't ever sign anything they could use to twist to their advantage. Don't get yourself in a situation where you are desperate to buy a vehicle from them. Also, when reading reviews please remember that dealerships have gotten wind that web sites like this exist, so encourage their employees (under false names) to write glowing reviews about their performance. A positive note: of all the Nissan dealerships in Las Vegas, Planet Nissan was my top pick. If you go to Douglas, Desert or United Nissan, your experience will be a hell of a lot worse. (What does that say about car shopping in Las Vegas? Don't ever consider Towbin Dodge- Chop is the absolute King of Crooks!)

I WENT THERE TO GET A CAR, WELL BECAUSE I'M YOUNG & DIDN'T HAVE A CO-SIGNER I GOT DUPED IN TO BUYING A 98'HONDA CIVIC WELL THE FIRST WEEK I HAD IT, IT WAS FINE THE SECOND WEEK I HAD IT, I HAD TO TAKE IT BACK CAUSE THE TIMING BELT BROKE WELL NEEDLESS TO SAY I'VE HAD NOTHING BUT PROBLEMS THEY WOULDN'T DO ANYTHING TO HELP ME ALL THEY DID WAS TRY TO GET ME TO TRADE IT IN FOR A BRAND NEW CAR THERE JERKS AND THEY DON'T CARE ABOUT YOU THEY ONLY CARE ABOUT THERE NEXT SELL!

PROS: THEY DONT HAVE ANY
CONS: the people in the serv. dept. are all tweekers. they only care about sells

Our steering wheel was vibrating when we were driving over 55 mph, so we brought our 14 month old van in.

Immediately, the service technician asks if we have done the 15,000 mile tune up. I said that we had not, but we had been prompt with our oil changes and tire rotations. He advised me that we needed to do this to maintain the warranty. I thanked him for his help, and I explained (again) the problem that I was having with the steering wheel. He askes me when I could schedule the tune up. I ask him if he is confident that the tune up will fix my problem (considering he hadn't even looked at my car, much less drive it)... he said no.

So now I am getting angry and I explain that I want to know why my quite new van is doing this. With an attitude, he agrees to have a technician drive it and give me an answer. After 30 minutes of waiting, no one has taken my keys yet... I walked out.

Maybe it was because I am female, they thought they could scam me. I don't know.... that's my assumption... but clearly they wanted more money regardless of what my problem was with my van.

(I ended up going to a shop and got my tires realigned, problem fixed)

Salesmen Take their sweet time , trys to hard to sale the car you don't want , service & repair took 2 months to fix my car's transmission which would take a week and ignored me when asked why.... show room unclean,cars on lot not washed, poor communication , and worst customer service i have seen in years!... Do Not Buy from planet nissan RIP OFF!

When we were looking for a new car we hadn't even thought of a Nissan. We saw Planet Nissan when we went to the Toyota dealer. Planet Nissan was really laid out nice. We were immediately greated by a fine young man named Eric. He showed us cars till we found one we liked and stayed in the price range we wanted. When we talked trade in and deal we got the best offer over any of the other car dealers. Bought the car and have returned for service several times now. The entire staff has been excellent and take the best care of us and our car. If we ever need another car I am positive we will buy it from Planet Nissan. They also have the best looking Vans we have seen.

Planet Nissan went above and beyond to make sure I got the vehicle I wanted on the terms that I wanted. My salesperson really went the extra mile in making sure I was satisfied with my purchase. I would highly recommend this dealership.