Lostra Brothers Towing & Wreck

★★★★☆
  • 5400 Idaho St

    Elko, NV 89801

    Cross street: Located In Elko, Nevada

    Map & Directions
  • 775-738-8899

About Lostra Brothers Towing & Wreck

Hours
24 Hours Emergency
4.0 3
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Lostra helped us out. Our F-250 blew the radiator west of Elko and they found us after 90 minutes of searching. Good thing as it was getting up to 100's later that day in June 2014. Driver was friendly and kind, careful and sure. Kudos to

3
★★★★★

Lostra helped us out. Our F-250 blew the radiator west of Elko and they found us after 90 minutes of searching. Good thing as it was getting up to 100's later that day in June 2014. Driver was friendly and kind, careful and sure. Kudos to

.

The previous review is incorrect. The lady was given her money back, and the driver was reprimanded for his actions. It is unfortunate that she had a bad experience with us, but it was corrected. \r\n\r\nWe always strive to provide the best customer service. We also ask that if anyone has a problem that they contact our office to seek assistance.

2
★★★★★

The previous review is incorrect. The lady was given her money back, and the driver was reprimanded for his actions. It is unfortunate that she had a bad experience with us, but it was corrected. \r\n\r\nWe always strive to provide the best customer service. We also ask that if anyone has a problem that they contact our office to seek assistance.

Pros: Professional Service, Competitive Rates

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I used Lostra Brothers for towing from Carlin, Nevada, to Reno, Nevada, after our car was stuck in the desert. The driver told me that the total charge was $1400. Halfway to Reno, he told me that the company only took $1100 maximum on a credit card and the other $300 would have to be in cash. He helpfully drove me, my husband, and our four-month-old baby to an ATM before dropping our car at the dealership. I called the company the next day--they said their receipt showed $1100 and needed my paperwork faxed over to prove the extra $300. I faxed it over within two hours, and waited. Since it was the weekend, I waited for them to call me back on Monday. On Monday, the owner was out. On Tuesday, I called, and the owner said the fax machine had broken down. I was asked to refax, but the owner said he wasn't sure who to believe. I am so angry. Why would I lie about this? He even told me, FINE--go ahead and call the police.

0
★☆☆☆☆

I used Lostra Brothers for towing from Carlin, Nevada, to Reno, Nevada, after our car was stuck in the desert. The driver told me that the total charge was $1400. Halfway to Reno, he told me that the company only took $1100 maximum on a credit card and the other $300 would have to be in cash. He helpfully drove me, my husband, and our four-month-old baby to an ATM before dropping our car at the dealership. I called the company the next day--they said their receipt showed $1100 and needed my paperwork faxed over to prove the extra $300. I faxed it over within two hours, and waited. Since it was the weekend, I waited for them to call me back on Monday. On Monday, the owner was out. On Tuesday, I called, and the owner said the fax machine had broken down. I was asked to refax, but the owner said he wasn't sure who to believe. I am so angry. Why would I lie about this? He even told me, FINE--go ahead and call the police.

Cons: Criminal driver, owner does not seem to care much abaout it

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