Ulta Beauty

★★★☆☆
  • 543 N Stephanie St

    Henderson, NV 89014

    Map & Directions
  • 702-451-6090

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This place is the great, I went there for highlights, cut and style. My hair stylist is the best her name is Anna. She did a super job, my hair looks amazing!!! I have never been happier!! Great customer service and the nicest people around!!!!

5
★★★★★

This place is the great, I went there for highlights, cut and style. My hair stylist is the best her name is Anna. She did a super job, my hair looks amazing!!! I have never been happier!! Great customer service and the nicest people around!!!!

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Wow after seeing the reviews of the salon I wish I came on here before I went there. I saw the stylist debroha I believe her name is and OMG she turned my hair cranberry red and the highlights turned as orange as a pumpkin on top of that it took her 4 hours to do my hair I have never had anyone take that long. When it was done I cried my eyes out because it looked so bad then she tried to blame me for her mistake and then she said she did "slicing" on my hair LOL if that means just throwing highlights in random places then because thats what she did!!! They then tried to charge me full price for the wack job they did I refused and instead paid half which I shouldnt have paid!!!! Then I call the manager Alex and she flat out lies to me tells me she doesnt know the story of what happened but then 5 mins into our conversation she says "didnt u only pay half" hmmm but i thought she knew nothing about it. I told her they needed to fix it she said I have nothing open to help you until 2 oclock i told her book me but if i find another place ill cancel and I want my money. Thank god I found and awesome place at the last minute called SalonPro they were amazing and fixed the colors even the new stylist was pissed about how bad they messed up my hair. I called alex back and this girl had the nerve to get mad because i cancelled the appt ummm excuse me are you the one with orange hair? she told me hair is just an accessorie lol ok well i can't take it off like i would jewlery and put it back on what a joke! I asked her for my money and she said she's need to talk with someone else I asked who else can I talk to she said it's not for you to know. What a FREAK!! I called the coorparte office and complained what a bigger joke they lady told me she'd call alex to find out what happened why you even need to do that i'm the customer!!! She was suppose to call me back that day oh but no 2 days later i get a call telling me there going to send me a check in the mail and told me her and alex partnered up and ask that I not return to the salon LMAO I wouldn't go back there even if u paid me but how dare you mess up my hair and have the nerve to treat me and tell me not to retun where's the customer service. Warning DO NOT got to this salon I had to pay $175 just to fix there mistake!

1
★☆☆☆☆

Wow after seeing the reviews of the salon I wish I came on here before I went there. I saw the stylist debroha I believe her name is and OMG she turned my hair cranberry red and the highlights turned as orange as a pumpkin on top of that it took her 4 hours to do my hair I have never had anyone take that long. When it was done I cried my eyes out because it looked so bad then she tried to blame me for her mistake and then she said she did "slicing" on my hair LOL if that means just throwing highlights in random places then because thats what she did!!! They then tried to charge me full price for the wack job they did I refused and instead paid half which I shouldnt have paid!!!! Then I call the manager Alex and she flat out lies to me tells me she doesnt know the story of what happened but then 5 mins into our conversation she says "didnt u only pay half" hmmm but i thought she knew nothing about it. I told her they needed to fix it she said I have nothing open to help you until 2 oclock i told her book me but if i find another place ill cancel and I want my money. Thank god I found and awesome place at the last minute called SalonPro they were amazing and fixed the colors even the new stylist was pissed about how bad they messed up my hair. I called alex back and this girl had the nerve to get mad because i cancelled the appt ummm excuse me are you the one with orange hair? she told me hair is just an accessorie lol ok well i can't take it off like i would jewlery and put it back on what a joke! I asked her for my money and she said she's need to talk with someone else I asked who else can I talk to she said it's not for you to know. What a FREAK!! I called the coorparte office and complained what a bigger joke they lady told me she'd call alex to find out what happened why you even need to do that i'm the customer!!! She was suppose to call me back that day oh but no 2 days later i get a call telling me there going to send me a check in the mail and told me her and alex partnered up and ask that I not return to the salon LMAO I wouldn't go back there even if u paid me but how dare you mess up my hair and have the nerve to treat me and tell me not to retun where's the customer service. Warning DO NOT got to this salon I had to pay $175 just to fix there mistake!

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I've been going here for beauty supplies for years. They have great products and aren't over priced. They're sales team is very helpful in finding what your looking for.

4
★★★★☆

I've been going here for beauty supplies for years. They have great products and aren't over priced. They're sales team is very helpful in finding what your looking for.

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I find this store very suitable for all my cosmetic needs. I find great deals, a wide selection and fast check out all in one place. I love the coupons that come in the mail and the free gifts with purchase they often have. I also love all the testers! Great place.

3
★★★☆☆

I find this store very suitable for all my cosmetic needs. I find great deals, a wide selection and fast check out all in one place. I love the coupons that come in the mail and the free gifts with purchase they often have. I also love all the testers! Great place.

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Their reputation for customer service with customers is not good at all. Everyone runs around like they have no clue where they are going. They aren't very good to employees as well. Once in awhile they might have good deals, but you can surely find them elsewhere with better service.

2
★★☆☆☆

Their reputation for customer service with customers is not good at all. Everyone runs around like they have no clue where they are going. They aren't very good to employees as well. Once in awhile they might have good deals, but you can surely find them elsewhere with better service.

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1 out of 1 people found this review helpful.

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They have the best return policy I have ever seen on cosmetic prices along with wonderful prices all along. On top of that the girls that work here are always over and beyond nice.

5
★★★★★

They have the best return policy I have ever seen on cosmetic prices along with wonderful prices all along. On top of that the girls that work here are always over and beyond nice.

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This was one of the worst salon experiences I have ever had. While applying color to my hair, the stylist actually burned my scalp. The manager did nothing to correct the situation and eevn laughed later on the phone with me while commenting on the fact that she had wondered what had happened to my hair. I recommend that you avoid this salon at all costs!

PROS:
CONS: Extremely unprofessional

1
★☆☆☆☆

This was one of the worst salon experiences I have ever had. While applying color to my hair, the stylist actually burned my scalp. The manager did nothing to correct the situation and eevn laughed later on the phone with me while commenting on the fact that she had wondered what had happened to my hair. I recommend that you avoid this salon at all costs!

PROS:
CONS: Extremely unprofessional

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1 out of 1 people found this review helpful.

.

I scheduled and appointment in person, on a Friday for the next afternoon and talked with the actually stylist that the appointment was with.
I arrive for my appointment and was told that the stylist was running behind - fine, that happens. Then the stylist comes out and implies that I should just reschedule for another day but when I wasn't taking the hint, he asks me what I was having done and I reminded him of the service for which I had scheduled. He then tells me that they are out of the product he needs to perform the service. Already 3pm on a Saturday by now and NO WAY for me to find another salon to take me that day. He should have known the previous day that the appointment wouldnt work for him. Ruined my whole weekend. Will NEVER go there again - for anything.

0
★☆☆☆☆

I scheduled and appointment in person, on a Friday for the next afternoon and talked with the actually stylist that the appointment was with.
I arrive for my appointment and was told that the stylist was running behind - fine, that happens. Then the stylist comes out and implies that I should just reschedule for another day but when I wasn't taking the hint, he asks me what I was having done and I reminded him of the service for which I had scheduled. He then tells me that they are out of the product he needs to perform the service. Already 3pm on a Saturday by now and NO WAY for me to find another salon to take me that day. He should have known the previous day that the appointment wouldnt work for him. Ruined my whole weekend. Will NEVER go there again - for anything.

Pros: Good Parking

Cons: Bad Scheduling, Ignorant Staff, Expensive

 

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