Star Nursery Inc

I purchased a 7 ft Christmas tree from this Cheyene location on Dec. 1st, 2007. Two weeks later on Dec 14th I notice this tree inside my house is drying up and alot of the needles are starting to loose by just touching it. I checked the water and the tank is half full so it has plenty of water. I made sure to check everyday for water, and its fine. By Sunday the tree is pretty much DEAD!. The entire tree were stiff and the needles just fall off with a light touch of your fingers. Monday evening I decided to call Star Nursery and spoke with a manager and explain to him what happen and if he can do anything for me. I told him I have the receipt. He hesitated at first but said that he will replace it, but I have to bring back the original tree. I paused for a moment and said to him, "YOU HAVE GOT TO BE KIDDING, RIGHT ?" I have to drag this tree that is stiff and all its needles are about to fall off back to you?. His answer was Yes I have to bring it back. So much for trust. A business as large as Star Nursery need to see my DEAD tree and receipt of purchase to make sure that I was not lying. For one lousy tree. I've done mail ordered all the time for fresh wreaths and other fresh trees decoration and when it arrived damaged they send you new one but never did they asked for me to send back the damaged wreath or garland.I think Star Nursery is loosing their touch with its customer value. I am a woman and I am the only one that has to bring in the 7 ft. tree myself and set it up on my own. I consider myself a strong 40ish person, but when I brought home that tree on that Dec. 1st., my mail person happens to be there to help me bringing in my tree. Imagine if I was a much older woman, who just wanted a nice Christmas tree to enjoy, and have to go through all this trouble, through no fault of her own, because she got a bad tree.Star Nursery, I am disappointed at you. I have purchase and been going there for so many years since I lived here from 1990. You have disappointed me. Word of mouth is a very strong thing and I for one will never go back there.

Disappointed...

When I entered the nursery, I felt very relaxed. the flowers and plants were all beautiful and very hard to choose from. The prices were low, compared to there beautiful merchanidse.

Everyone at Star is helpful and great prices also. If you have a question they will find you the correct answer, e-mails are returned promptly. I could never grow plants, roses,trees. We had a problem with grass not growing in the backyard, they recommended Bermuda sod and now we must mow at least twice weekly. Beautiful yard !!!! We always try to take advantage of the Senior Citizen Day where prices are fantastic.

The plants are not expensive. The people are very helpful. I had no idea what to plant here, and one guy walked around helping me choose, based on my needs. He also gave me tips for planting the things I bought!

PROS: Helpful employees, great selection
CONS:

Star Nursery is a wonderful one stop landscape location. They have nearly every kind of plant you can think of but sometimes it is a deterrant when you see a crowd of jobless workers offering undesired help.

Well, not roses ... but I do visit this nursery first for most of my annuals. They always seem to have a good selection at competitive prices. The plants are generally healthy and well cared for (so they have to wait for me to kill them!). The staff is helpful with plant selection, and pricing/plant name/sun exposure information is easily located in most cases.

PROS: Attractive, open layout. Helpful staff. Good prices. Healthy annuals.
CONS: Go early in the day for best selection.

Star offers a good plant selection and most of the prices are fair... although they have gone up in the past couple of years. The one thing they should do is post the kind of sod they sell. I bought some nearly dead sod and was told it would come back after planting. It came back alright, but it was Bermuda grass... not the fescue type I had bought from there the last time. I might as well have paid for weeds as Bermuda is the absolute worse type of grass that goes everywhere and is impossible to get rid of. Make sure you know what you are paying for... they don't post the type of sod they sell.

PROS: Good Selection / Fair Prices
CONS: Horrible Sod!