Carpet One Cloud Carpet/drapes

★★☆☆☆

About Carpet One Cloud Carpet/drapes

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Home & Garden

Home & Garden
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I was looking to carpet my entire two-story home and therefore began the tedious process of price comparison and reading online reviews. I came upon a company by the name of Carpet One. The website looked okay, so I gave them a call.

The answering party answered the phone ??hello?, which I thought was kind of odd? ??Is this Carpet One?, I asked. ??Yes?, she replied. I remained silent for a brief moment while I wondered why a company phone was being answered in such an off-handed manner, but that was just my HR background kicking in??I almost asked the receiver WHY she failed to answer by the company name, but for whatever reason I simply moved on to the topic at hand.

I explained that I desired to carpet my home and was then passed on to a nice man who answered my questions, but at the same time seemed somewhat vague.

According to this man, their company did things a little different in that they bid the entire job instead of defining each cost breakdown and therefore he could not really give me as many specifics as his competitors. I was okay with that and agreed to have someone phone me back to set up a time for an in-house estimate.

While I was waiting for CarpetOne to return my call, I continued with my online search and reviews. An hour or so later, I had now spoken with and made commitments to visit Home Depot, Carpet Galore and 1st Choice??but I was beginning to wonder why I had not heard back from CarpetOne.

Not long after, I ran into a number of online complaints for a company by the name of Cloud Carpet One? I could not help but wonder if this was in fact the same company I was waiting to hear back from??CarpetOne?

I then checked both phone numbers, but they were not the same. I however continued to read and read and read??one bad review after another. Gee, Cloud Carpet One had more complaints that anyone!

I then decided to Google ??Is Cloud Carpet One and CarpetOne the same company?? I didn??t really get the answer I was looking for, but just then my phone rang??you guessed it, it was CarpetOne?

Fortunately for me, the appointment gal announced herself as Cloud Carpet One. I explained that I was expecting a call from CarpetOne and of course she went on to say that they were one in the same.

I explained to the gal that her company Cloud Carpet One has a great number of online complaints and she replied, ??WE DO??

After confirming that ??Yes, YOU DO??I politely said that due to the number of complaints that I would have to pass. The gal then said, ??Well that??s too bad, because we??ve been around longer than anyone? and then she hung up the phone on me (what nerve, hahaah).

Anyway, I then put two and two together and now knew why the gal failed to answer the company phone by the company name??she didn??t know which company name to use!

I laughingly said to myself??self? there is a number of ways in which this gal could have handled this situation, but to hang up the phone only solidified what people are saying? BAD BUSINESS, POOR SERVICE & SHOTTY WORK!

For example, she could have asked where I read these complaints and took some proactive measures to make things right. She also could have at least tried to overcome my objections? or even claim that they are now a new company with great service don??t operate that way??anything but hang up the phone on a customer.

Be that as it may, I am grateful to those who took the time to share their experiences about Cloud Carpet One as they may have saved me from making a big and costly mistake!

1
★☆☆☆☆

I was looking to carpet my entire two-story home and therefore began the tedious process of price comparison and reading online reviews. I came upon a company by the name of Carpet One. The website looked okay, so I gave them a call.

The answering party answered the phone ??hello?, which I thought was kind of odd? ??Is this Carpet One?, I asked. ??Yes?, she replied. I remained silent for a brief moment while I wondered why a company phone was being answered in such an off-handed manner, but that was just my HR background kicking in??I almost asked the receiver WHY she failed to answer by the company name, but for whatever reason I simply moved on to the topic at hand.

I explained that I desired to carpet my home and was then passed on to a nice man who answered my questions, but at the same time seemed somewhat vague.

According to this man, their company did things a little different in that they bid the entire job instead of defining each cost breakdown and therefore he could not really give me as many specifics as his competitors. I was okay with that and agreed to have someone phone me back to set up a time for an in-house estimate.

While I was waiting for CarpetOne to return my call, I continued with my online search and reviews. An hour or so later, I had now spoken with and made commitments to visit Home Depot, Carpet Galore and 1st Choice??but I was beginning to wonder why I had not heard back from CarpetOne.

Not long after, I ran into a number of online complaints for a company by the name of Cloud Carpet One? I could not help but wonder if this was in fact the same company I was waiting to hear back from??CarpetOne?

I then checked both phone numbers, but they were not the same. I however continued to read and read and read??one bad review after another. Gee, Cloud Carpet One had more complaints that anyone!

I then decided to Google ??Is Cloud Carpet One and CarpetOne the same company?? I didn??t really get the answer I was looking for, but just then my phone rang??you guessed it, it was CarpetOne?

Fortunately for me, the appointment gal announced herself as Cloud Carpet One. I explained that I was expecting a call from CarpetOne and of course she went on to say that they were one in the same.

I explained to the gal that her company Cloud Carpet One has a great number of online complaints and she replied, ??WE DO??

After confirming that ??Yes, YOU DO??I politely said that due to the number of complaints that I would have to pass. The gal then said, ??Well that??s too bad, because we??ve been around longer than anyone? and then she hung up the phone on me (what nerve, hahaah).

Anyway, I then put two and two together and now knew why the gal failed to answer the company phone by the company name??she didn??t know which company name to use!

I laughingly said to myself??self? there is a number of ways in which this gal could have handled this situation, but to hang up the phone only solidified what people are saying? BAD BUSINESS, POOR SERVICE & SHOTTY WORK!

For example, she could have asked where I read these complaints and took some proactive measures to make things right. She also could have at least tried to overcome my objections? or even claim that they are now a new company with great service don??t operate that way??anything but hang up the phone on a customer.

Be that as it may, I am grateful to those who took the time to share their experiences about Cloud Carpet One as they may have saved me from making a big and costly mistake!

Was this review helpful to you?
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.

I was looking to carpet my entire two-story home and therefore began the tedious process of price comparison and reading online reviews. I came upon a company by the name of Carpet One. The website looked okay, so I gave them a call.

The answering party answered the phone ??hello?, which I thought was kind of odd? ??Is this Carpet One?, I asked. ??Yes?, she replied. I remained silent for a brief moment while I wondered why a company phone was being answered in such an off-handed manner, but that was just my HR background kicking in??I almost asked the receiver WHY she failed to answer by the company name, but for whatever reason I simply moved on to the topic at hand.

I explained that I desired to carpet my home and was then passed on to a nice man who answered my questions, but at the same time seemed somewhat vague.

According to this man, their company did things a little different in that they bid the entire job instead of defining each cost breakdown and therefore he could not really give me as many specifics as his competitors. I was okay with that and agreed to have someone phone me back to set up a time for an in-house estimate.

While I was waiting for CarpetOne to return my call, I continued with my online search and reviews. An hour or so later, I had now spoken with and made commitments to visit Home Depot, Carpet Galore and 1st Choice??but I was beginning to wonder why I had not heard back from CarpetOne.

Not long after, I ran into a number of online complaints for a company by the name of Cloud Carpet One? I could not help but wonder if this was in fact the same company I was waiting to hear back from??CarpetOne?

I then checked both phone numbers, but they were not the same. I however continued to read and read and read??one bad review after another. Gee, Cloud Carpet One had more complaints that anyone!

I then decided to Google ??Is Cloud Carpet One and CarpetOne the same company?? I didn??t really get the answer I was looking for, but just then my phone rang??you guessed it, it was CarpetOne?

Fortunately for me, the appointment gal announced herself as Cloud Carpet One. I explained that I was expecting a call from CarpetOne and of course she went on to say that they were one in the same.

I explained to the gal that her company Cloud Carpet One has a great number of online complaints and she replied, ??WE DO??

After confirming that ??Yes, YOU DO??I politely said that due to the number of complaints that I would have to pass. The gal then said, ??Well that??s too bad, because we??ve been around longer than anyone? and then she hung up the phone on me (what nerve, hahaah).

Anyway, I then put two and two together and now knew why the gal failed to answer the company phone by the company name??she didn??t know which company name to use!

I laughingly said to myself??self? there is a number of ways in which this gal could have handled this situation, but to hang up the phone only solidified what people are saying? BAD BUSINESS, POOR SERVICE & SHOTTY WORK!

For example, she could have asked where I read these complaints and took some proactive measures to make things right. She also could have at least tried to overcome my objections? or even claim that they are now a new company with great service don??t operate that way??anything but hang up the phone on a customer.

Be that as it may, I am grateful to those who took the time to share their experiences about Cloud Carpet One as they may have saved me from making a big and costly mistake!

0
★☆☆☆☆

I was looking to carpet my entire two-story home and therefore began the tedious process of price comparison and reading online reviews. I came upon a company by the name of Carpet One. The website looked okay, so I gave them a call.

The answering party answered the phone ??hello?, which I thought was kind of odd? ??Is this Carpet One?, I asked. ??Yes?, she replied. I remained silent for a brief moment while I wondered why a company phone was being answered in such an off-handed manner, but that was just my HR background kicking in??I almost asked the receiver WHY she failed to answer by the company name, but for whatever reason I simply moved on to the topic at hand.

I explained that I desired to carpet my home and was then passed on to a nice man who answered my questions, but at the same time seemed somewhat vague.

According to this man, their company did things a little different in that they bid the entire job instead of defining each cost breakdown and therefore he could not really give me as many specifics as his competitors. I was okay with that and agreed to have someone phone me back to set up a time for an in-house estimate.

While I was waiting for CarpetOne to return my call, I continued with my online search and reviews. An hour or so later, I had now spoken with and made commitments to visit Home Depot, Carpet Galore and 1st Choice??but I was beginning to wonder why I had not heard back from CarpetOne.

Not long after, I ran into a number of online complaints for a company by the name of Cloud Carpet One? I could not help but wonder if this was in fact the same company I was waiting to hear back from??CarpetOne?

I then checked both phone numbers, but they were not the same. I however continued to read and read and read??one bad review after another. Gee, Cloud Carpet One had more complaints that anyone!

I then decided to Google ??Is Cloud Carpet One and CarpetOne the same company?? I didn??t really get the answer I was looking for, but just then my phone rang??you guessed it, it was CarpetOne?

Fortunately for me, the appointment gal announced herself as Cloud Carpet One. I explained that I was expecting a call from CarpetOne and of course she went on to say that they were one in the same.

I explained to the gal that her company Cloud Carpet One has a great number of online complaints and she replied, ??WE DO??

After confirming that ??Yes, YOU DO??I politely said that due to the number of complaints that I would have to pass. The gal then said, ??Well that??s too bad, because we??ve been around longer than anyone? and then she hung up the phone on me (what nerve, hahaah).

Anyway, I then put two and two together and now knew why the gal failed to answer the company phone by the company name??she didn??t know which company name to use!

I laughingly said to myself??self? there is a number of ways in which this gal could have handled this situation, but to hang up the phone only solidified what people are saying? BAD BUSINESS, POOR SERVICE & SHOTTY WORK!

For example, she could have asked where I read these complaints and took some proactive measures to make things right. She also could have at least tried to overcome my objections? or even claim that they are now a new company with great service don??t operate that way??anything but hang up the phone on a customer.

Be that as it may, I am grateful to those who took the time to share their experiences about Cloud Carpet One as they may have saved me from making a big and costly mistake!

Pros: Unknown

Cons: Lack of Customer Service

.

We had floor damage and were recommended cloud by our insurance company. After 5 visits, they're still not finished. They have this meth addict doing the installation who keeps going into out bathroom, or out to his truck. I know he's a tweeker since he has no energy then disappears and comes back bouncing off the walls. Also, every single visit they are late. This job should have been finished months ago!!!

Stay away, you've been warned!!!

0
★☆☆☆☆

We had floor damage and were recommended cloud by our insurance company. After 5 visits, they're still not finished. They have this meth addict doing the installation who keeps going into out bathroom, or out to his truck. I know he's a tweeker since he has no energy then disappears and comes back bouncing off the walls. Also, every single visit they are late. This job should have been finished months ago!!!

Stay away, you've been warned!!!

Pros: None

Cons: Drug addicts

.

To begin with Cloud Carpet hasn't updated their website and they are no longer on Industrial. They also had terrible custormer service. We were wandering around the floor looking at samples for a long time before a salesperson yelled from the corner asking if we needed help. Then the salesman was short with us, made insulting comments about how we came up with our estimate of how much carpet we might need and constantly interrupted us when we were asking questions or talking. I do not recommend this place because of the customer service AND because they were very overpriced.

0
★☆☆☆☆

To begin with Cloud Carpet hasn't updated their website and they are no longer on Industrial. They also had terrible custormer service. We were wandering around the floor looking at samples for a long time before a salesperson yelled from the corner asking if we needed help. Then the salesman was short with us, made insulting comments about how we came up with our estimate of how much carpet we might need and constantly interrupted us when we were asking questions or talking. I do not recommend this place because of the customer service AND because they were very overpriced.

Pros: had some variet

Cons: overpriced and bad customer service

.

My husband and I are purchasing a new home and they have their flooring done by Cloud Carpets. We went for our appointment and we amazed at everything. Their prices, selections, samples were amazing. They had a sample of our countertops and cabinets so we were able to see the tile, carpet, and lineoleum choices next to those things. The sales lady was a great help and showed us in the right direction!

PROS: Amazing selection and excellent prices
CONS:

5
★★★★★

My husband and I are purchasing a new home and they have their flooring done by Cloud Carpets. We went for our appointment and we amazed at everything. Their prices, selections, samples were amazing. They had a sample of our countertops and cabinets so we were able to see the tile, carpet, and lineoleum choices next to those things. The sales lady was a great help and showed us in the right direction!

PROS: Amazing selection and excellent prices
CONS:

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