Fantasia Pet Hotel

★★★★☆
  • 6340 N Virginia St

    Reno, NV 89506

    Map & Directions
  • 775-322-1199

About Fantasia Pet Hotel

Hours
Mon. - Sun. 7am - 6pm

Pets & Animals

Pets & Animals
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Fantasia Pet Resort

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My two dogs stayed at Fantasia Pet Resort over Thanksgiving weekend. The resort was clean and the owners seemed very responsible. The dogs were very happy and excited. It was like they wanted to stay a little longer. They are already

3
★★★★★

My two dogs stayed at Fantasia Pet Resort over Thanksgiving weekend. The resort was clean and the owners seemed very responsible. The dogs were very happy and excited. It was like they wanted to stay a little longer. They are already

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I would never, never recommend that you take your dog to Fantasia Pet Resort for grooming; they do what they want. They cut off your dogs hair without your permission. James, the rude owner, does not back you up. I have tried for 2

3
★★★★★

I would never, never recommend that you take your dog to Fantasia Pet Resort for grooming; they do what they want. They cut off your dogs hair without your permission. James, the rude owner, does not back you up. I have tried for 2

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I have boarded my dogs with Fantasia Pet Hotel for over 20 years. I have been very satisfied with the care. Unfortunately the owners have no loyalty to there customers and therefore we will not be returning.

3
★★★★★

I have boarded my dogs with Fantasia Pet Hotel for over 20 years. I have been very satisfied with the care. Unfortunately the owners have no loyalty to there customers and therefore we will not be returning.

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We are very happy with Fantasia Pet Resort. We initially found them when we moved from Germany to Reno and they have proved to be reliable and customer focused. We recommend them to friends when they are looking for a pet hotel. They

3
★★★★★

We are very happy with Fantasia Pet Resort. We initially found them when we moved from Germany to Reno and they have proved to be reliable and customer focused. We recommend them to friends when they are looking for a pet hotel. They

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I've heard mixed reviews about the kennel and wanted to try something new. Overall I wasn't impressed. My doxie stayed for two nights a couple weeks ago and I brought her own food because she's very picky but her food had never been

3
★★★★★

I've heard mixed reviews about the kennel and wanted to try something new. Overall I wasn't impressed. My doxie stayed for two nights a couple weeks ago and I brought her own food because she's very picky but her food had never been

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I hate to board my dogs but Fantasia Pet Hotel is the only place I will ever use! The staff is great with them! The place is nice and clean

5
★★★★★

I hate to board my dogs but Fantasia Pet Hotel is the only place I will ever use! The staff is great with them! The place is nice and clean

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THE BEST!!!! My dogs stayed at several other Doggie Daycares in Reno and I was being pestered to stay at Fantasia by my other friends. Thank you Dan, Theresa, and Melanie they are the best. My dogs also received the best grooming I have seen on any of my dogs. BTW they slept for two days.

The staff was so friendly and helpful and I was WOW'd by the customer service. Every question and concern I had was answered. I even received a Report card telling how my dogs did while they stayed at Fantasia.

5
★★★★★

THE BEST!!!! My dogs stayed at several other Doggie Daycares in Reno and I was being pestered to stay at Fantasia by my other friends. Thank you Dan, Theresa, and Melanie they are the best. My dogs also received the best grooming I have seen on any of my dogs. BTW they slept for two days.

The staff was so friendly and helpful and I was WOW'd by the customer service. Every question and concern I had was answered. I even received a Report card telling how my dogs did while they stayed at Fantasia.

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THIS PLACE IS THE WORST KENNEL I HAVE EVER LET MY DOGS STAY AT!! I have 2 labs that i took here they are just your average dogs well i have never had my dogs smell that bad ever in my life the owners told me they were finger painters and played in there poop and that they gave them a bath I was fine with that so i settled uo my bill put the dogs in the back of the truck and left.When i got home my wife said the stink and i said no way the just got a bath 80 bucks for both so we give them another bath and the color of the water before soap was brown dish water colored the funny thing is i did not have to use shampoo because they still had plenty to spare on them so be prepared to get stinky dogs and pay for a terrible bath

1
★☆☆☆☆

THIS PLACE IS THE WORST KENNEL I HAVE EVER LET MY DOGS STAY AT!! I have 2 labs that i took here they are just your average dogs well i have never had my dogs smell that bad ever in my life the owners told me they were finger painters and played in there poop and that they gave them a bath I was fine with that so i settled uo my bill put the dogs in the back of the truck and left.When i got home my wife said the stink and i said no way the just got a bath 80 bucks for both so we give them another bath and the color of the water before soap was brown dish water colored the funny thing is i did not have to use shampoo because they still had plenty to spare on them so be prepared to get stinky dogs and pay for a terrible bath

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I found Fantasia by their web site. I came into town to visit family for Christmas/New Years. The man on the phone that made my reservation was very nice and informative. He explained to me what they provide and what to bring for my dogs

3
★★★★★

I found Fantasia by their web site. I came into town to visit family for Christmas/New Years. The man on the phone that made my reservation was very nice and informative. He explained to me what they provide and what to bring for my dogs

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I was referred to Fantasia by the Eldorado. I was in town for Hot August Nights. I left my dog in their care for 4 nights. The employees in the office were very nice, offered a tour of the building my dog would be staying in. The kennel was neat, smelled clean and the other dogs looked happy with wagging tails as I looked about. Pricing for my dog stay was terrific, but most of all my dog was just as happy when I checked him in and when I checked him out. I brought his own toy and blanket. Both were neatly folded and returned when we left. I come in to Reno every year for Hot August Nights and I will use Fantasia again for my dog!

2
★★★★★

I was referred to Fantasia by the Eldorado. I was in town for Hot August Nights. I left my dog in their care for 4 nights. The employees in the office were very nice, offered a tour of the building my dog would be staying in. The kennel was neat, smelled clean and the other dogs looked happy with wagging tails as I looked about. Pricing for my dog stay was terrific, but most of all my dog was just as happy when I checked him in and when I checked him out. I brought his own toy and blanket. Both were neatly folded and returned when we left. I come in to Reno every year for Hot August Nights and I will use Fantasia again for my dog!

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Since moving to Reno in 2007, Fantasia Pet Resort has been the only home away from home for our Schnauzer, Scooter. I have found the owners always pleasant, the kennel extremely clean, and the care my dog receives to be the best I could expect. The kennel hours are extremely convenient, too. Grooming is also available, and the ladies always do a great haircut. When my dog needs meds, everything is written down and gone over with me in detail. His toys are always returned clean, and most of all, Scooter seems very happy. I would highly recommend Fantasia for your pets next vacation. He will be very happy...and you can be assured that your pet is receiving the best care possible.

2
★★★★★

Since moving to Reno in 2007, Fantasia Pet Resort has been the only home away from home for our Schnauzer, Scooter. I have found the owners always pleasant, the kennel extremely clean, and the care my dog receives to be the best I could expect. The kennel hours are extremely convenient, too. Grooming is also available, and the ladies always do a great haircut. When my dog needs meds, everything is written down and gone over with me in detail. His toys are always returned clean, and most of all, Scooter seems very happy. I would highly recommend Fantasia for your pets next vacation. He will be very happy...and you can be assured that your pet is receiving the best care possible.

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Both reviews titled "They killed my precious cat" and "One Pro many Cons" are false. Both of these reviews were made by a former disgruntled employee who was recently terminated!

2
★★★★★

Both reviews titled "They killed my precious cat" and "One Pro many Cons" are false. Both of these reviews were made by a former disgruntled employee who was recently terminated!

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I left my cat in their service for just over a week and she died two days later after an excruciating battle at my vet because of the neglect this business showed her. If you love your pets, if you ever want to see them alive......keep them away from Fantasia Euthanization Resort

These people have no business caring for peoples' animals!!!!!

0
★☆☆☆☆

I left my cat in their service for just over a week and she died two days later after an excruciating battle at my vet because of the neglect this business showed her. If you love your pets, if you ever want to see them alive......keep them away from Fantasia Euthanization Resort

These people have no business caring for peoples' animals!!!!!

Pros: They are neglectful, hateful people!

Cons: My kitty died two days later

.

Pro:

1) The dog was given back alive

Cons:

1) The dog smelled like it was dead and it just hadn't been buried yet.

2) Not only did he smell like death but the owners arbitrarily charged me for a bath that I didn't ask for instead of keeping the kennels clean.

3) My girlfriend has taken her dog here a couple times and signs her dog up for "pet and play" but myself, my girlfriend, and our friends that board there have never once seen a dog go out for "pet and play"

4) I can tolerate poor customer service if the product sells itself but the product does NOT sell itself. The younger looking owner is smug and condescending and the older owner is quite possibly the most insincere person I've ever met.

5) After my couple of run-ins with both of the owners, I flat out don't trust them. They do offer a good service, THEY just make you feel like they take advantage of you.

0
★☆☆☆☆

Pro:

1) The dog was given back alive

Cons:

1) The dog smelled like it was dead and it just hadn't been buried yet.

2) Not only did he smell like death but the owners arbitrarily charged me for a bath that I didn't ask for instead of keeping the kennels clean.

3) My girlfriend has taken her dog here a couple times and signs her dog up for "pet and play" but myself, my girlfriend, and our friends that board there have never once seen a dog go out for "pet and play"

4) I can tolerate poor customer service if the product sells itself but the product does NOT sell itself. The younger looking owner is smug and condescending and the older owner is quite possibly the most insincere person I've ever met.

5) After my couple of run-ins with both of the owners, I flat out don't trust them. They do offer a good service, THEY just make you feel like they take advantage of you.

Pros: My girlfriends dog is alive

Cons: My girlfriends dog smelled like it was dead

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Since moving to the Reno area a few years ago, we have used Fantasia Pet Hotel each time we leave for an extended period of time.

The owners go above and beyond to accomodate schedules and we have never had an issue with availability. The kennels are clean, smell great, and the animals appear healthy and content. The kennel has available exercise periods, walks, grooming, etc., so a wide variety of services can be obtained.

This past visit, we were running late due to the snow storm and the staff waited patiently so we could bring our dogs, Angel and Travis, home. When we arrived, the dogs were in great shape, the blankets which we brought were washed and packaged and the rawhides which usually get tossed about were also given back to us. None of this treatment was solicited or expected and we even offered to compensate them for the trouble, but no deal!

The owners/staff have been very good to us and our dogs have always returned happy and healthy. NO COMPLAINTS and we always recommend them to people we know.

2
★★★★★

Since moving to the Reno area a few years ago, we have used Fantasia Pet Hotel each time we leave for an extended period of time.

The owners go above and beyond to accomodate schedules and we have never had an issue with availability. The kennels are clean, smell great, and the animals appear healthy and content. The kennel has available exercise periods, walks, grooming, etc., so a wide variety of services can be obtained.

This past visit, we were running late due to the snow storm and the staff waited patiently so we could bring our dogs, Angel and Travis, home. When we arrived, the dogs were in great shape, the blankets which we brought were washed and packaged and the rawhides which usually get tossed about were also given back to us. None of this treatment was solicited or expected and we even offered to compensate them for the trouble, but no deal!

The owners/staff have been very good to us and our dogs have always returned happy and healthy. NO COMPLAINTS and we always recommend them to people we know.

Pros: Conscientious Owners, Great Staff, Clean, and Happy Dogs

Cons: None

.

I just picked up my dog from Fantasia Pet Resort in Reno, NV. When I took her in, she was healthy, brimming with personality and full of life. When I picked her up, she barely acknowledged me, was weak, trembling and looked shell-shocked.

When I called to ask the people at Fantasia Pet Resort what had happened, they told me that my dog was drinking water excessively, but they didn't think this was a concern. I pointed out that this is a SYMPTOM THAT SOMETHING IS WRONG.

When I got my dog home, she drank some water and started vomiting this thick snot-like substance which was covered in foam. I called the vet and the doctor had already left for the night, so I made an appointment for the next morning. I called Fantasia Pet Resort, Reno NV several more times and noticed how their answers to my questions kept changing. First they told me that she'd been drinking water excessively for a couple of days, then they accused me of bringing in a sick dog.

Long story short I had to take my dog to emergency that night. The pads on her paws were cold and she was fading fast. The doctor told me that my dog was severely dehydrated. He also said that I had a choice to euthanize my dog or pay for emergency surgery. I opted for the surgery and my dog had to have her spleen removed.

These people had my dog for 8 days. She was groomed on the last day of her visit, people fed and gave her water daily and no one noticed that something was wrong. No one noticed the dramatic change in her behavior. No one called me to say that my dog was drinking an excessive amount of water because no one cared.

I dropped off a healthy, affectionate, vital dog and picked up a dying, obviously dehydrated dog. I will never ever go back to Fantasia Pet Resort, Reno NV and suggest that you think very carefully before leaving your beloved pet in their care.

0
★☆☆☆☆

I just picked up my dog from Fantasia Pet Resort in Reno, NV. When I took her in, she was healthy, brimming with personality and full of life. When I picked her up, she barely acknowledged me, was weak, trembling and looked shell-shocked.

When I called to ask the people at Fantasia Pet Resort what had happened, they told me that my dog was drinking water excessively, but they didn't think this was a concern. I pointed out that this is a SYMPTOM THAT SOMETHING IS WRONG.

When I got my dog home, she drank some water and started vomiting this thick snot-like substance which was covered in foam. I called the vet and the doctor had already left for the night, so I made an appointment for the next morning. I called Fantasia Pet Resort, Reno NV several more times and noticed how their answers to my questions kept changing. First they told me that she'd been drinking water excessively for a couple of days, then they accused me of bringing in a sick dog.

Long story short I had to take my dog to emergency that night. The pads on her paws were cold and she was fading fast. The doctor told me that my dog was severely dehydrated. He also said that I had a choice to euthanize my dog or pay for emergency surgery. I opted for the surgery and my dog had to have her spleen removed.

These people had my dog for 8 days. She was groomed on the last day of her visit, people fed and gave her water daily and no one noticed that something was wrong. No one noticed the dramatic change in her behavior. No one called me to say that my dog was drinking an excessive amount of water because no one cared.

I dropped off a healthy, affectionate, vital dog and picked up a dying, obviously dehydrated dog. I will never ever go back to Fantasia Pet Resort, Reno NV and suggest that you think very carefully before leaving your beloved pet in their care.

Pros: None. Wish I could give them zero stars

Cons: They care more about their bottom line than the pets

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Have not used Fantasia since the new owners James/Cody took over. We recently left our dog for a week there while my family took a vacation for the summer. I had the pleasure to meet James checking in and he was so nice!! He showed me all the services that he added and all the changes to Fantasia he has made so far. The kennels were neat/clean and smelled wonderful. The office where I checked in my little dog was nicer than the hotel I was staying at on my vacation. I took advantage of the play time and snacks Fantasia offers while my dog was there. I knew he would be in goog care while I was gone. When I came back to pick up my dog both owners James/Cody checked me out. Both very nice and took time to explain how much fun my dog had on his play time activities. Cody and James took my dog out personally for one of his play days. It is nice to see owners of a business take such pride in what they do. I am so glad I came back to Fantasia. I reccomend this kennel to anyone looking to take a trip away from home!!! Thank you Fantasia Pet Resort and James/Cody for taking such good care of my dog. Keep up the good work!!!! Looking forward to use your services in the future.

2
★★★★★

Have not used Fantasia since the new owners James/Cody took over. We recently left our dog for a week there while my family took a vacation for the summer. I had the pleasure to meet James checking in and he was so nice!! He showed me all the services that he added and all the changes to Fantasia he has made so far. The kennels were neat/clean and smelled wonderful. The office where I checked in my little dog was nicer than the hotel I was staying at on my vacation. I took advantage of the play time and snacks Fantasia offers while my dog was there. I knew he would be in goog care while I was gone. When I came back to pick up my dog both owners James/Cody checked me out. Both very nice and took time to explain how much fun my dog had on his play time activities. Cody and James took my dog out personally for one of his play days. It is nice to see owners of a business take such pride in what they do. I am so glad I came back to Fantasia. I reccomend this kennel to anyone looking to take a trip away from home!!! Thank you Fantasia Pet Resort and James/Cody for taking such good care of my dog. Keep up the good work!!!! Looking forward to use your services in the future.

Pros: new owners, added services clean facility

Cons: NONE!!!

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MY wife and I are overly pleased with the care our dog and cat recieve at Fantasia Pet Resort. Both our pets enjoy staying at Fantasia Pet Resort. We have heard great things about Fantasia from others who use them and agree it is the best place in town! The kennels are clean and the cat room is wonderful!! The owners have made it a place where pets can stay and have a great time. I would reccomend this kennel to anyone that is looking to board their pet!!

2
★★★★★

MY wife and I are overly pleased with the care our dog and cat recieve at Fantasia Pet Resort. Both our pets enjoy staying at Fantasia Pet Resort. We have heard great things about Fantasia from others who use them and agree it is the best place in town! The kennels are clean and the cat room is wonderful!! The owners have made it a place where pets can stay and have a great time. I would reccomend this kennel to anyone that is looking to board their pet!!

Pros: price, clean, availability, new owners

Cons: NONE!

.

I have relocated to Reno last year 2007. I searched all over town to find a kennel for my dogs. I found Fantasia through several great reccomendations from coworkers. Several of my coworkers have used Fantasia for years and have RAVED about the superb. care their pets get while staying there. I took a tour of the kennel and WOW what a terrific place to leave your pet!! All the kennels smelled and looked clean. The grounds are beautiful and my dogs have great yards to play in. They even have a beautiful koi pond. I have used several other kennels out of state and none can compare to Fantasia. I have left my dogs 13 times in the last 12 months. Every time I pick them up they are happy they smell clean and they love to come back. I know the care that Fantasia gives to it's animals is great because i see how happy my dogs are ever time we go back. I am so glad I have found a kennel where I can trust they are being more than well cared for. Fantasia Pet Resort is by far the best place to leave your pet. I have asked other people about Fantasia other than coworkers and they have said the same thing. "It is a great place to leave your pet"!!! Thank you Fantasia Pet Resort for providing a great place to leave my babies while I am away!!!!

2
★★★★★

I have relocated to Reno last year 2007. I searched all over town to find a kennel for my dogs. I found Fantasia through several great reccomendations from coworkers. Several of my coworkers have used Fantasia for years and have RAVED about the superb. care their pets get while staying there. I took a tour of the kennel and WOW what a terrific place to leave your pet!! All the kennels smelled and looked clean. The grounds are beautiful and my dogs have great yards to play in. They even have a beautiful koi pond. I have used several other kennels out of state and none can compare to Fantasia. I have left my dogs 13 times in the last 12 months. Every time I pick them up they are happy they smell clean and they love to come back. I know the care that Fantasia gives to it's animals is great because i see how happy my dogs are ever time we go back. I am so glad I have found a kennel where I can trust they are being more than well cared for. Fantasia Pet Resort is by far the best place to leave your pet. I have asked other people about Fantasia other than coworkers and they have said the same thing. "It is a great place to leave your pet"!!! Thank you Fantasia Pet Resort for providing a great place to leave my babies while I am away!!!!

Pros: clean, great staff, well organized, my dogs love it.

Cons: none

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fantasia is great for the travelers with pets. They have excellent rooms at affordable prices and doggy beds.These guys really do care and so should you .

3
★★★☆☆

fantasia is great for the travelers with pets. They have excellent rooms at affordable prices and doggy beds.These guys really do care and so should you .

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I too am very upset with James - Fantasia's Pet Hotel used to be so great until he took over. James is a very rude person. He treated me very badly. After talking to him I hated to leave my pet. I thought to myself if he treats customers like this there is no telling how badly he treats the dogs. In addition, the prices have also gone up and every little thing has an extra added cost. I told him to feed my dog am and pm and he did not say there was an extra cost upfront for this - there never had been before. Then the extra cost was tacked onto my bill. I don't know how Fantasia's will stay in business with a owner such as him. I have not taken my dog back there since. I DO NOT TRUST THAT MAN!

0
★☆☆☆☆

I too am very upset with James - Fantasia's Pet Hotel used to be so great until he took over. James is a very rude person. He treated me very badly. After talking to him I hated to leave my pet. I thought to myself if he treats customers like this there is no telling how badly he treats the dogs. In addition, the prices have also gone up and every little thing has an extra added cost. I told him to feed my dog am and pm and he did not say there was an extra cost upfront for this - there never had been before. Then the extra cost was tacked onto my bill. I don't know how Fantasia's will stay in business with a owner such as him. I have not taken my dog back there since. I DO NOT TRUST THAT MAN!

Pros: Not sure if there is any since James took over.

Cons: Poor customer service, does not return calls, very rude person, did not open on time.

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Fantasia Pet hotel use to be the best place to leave your pet, but since the new owner James took over apparently misplacing items is not uncommon.
We've been going to Reno for a slot machine tournament for 10 years and have always left him there. When we picked him up in April, the staff was unable to find his ball we left with him. They looked for approximately 10 minutes and told me they would contact me when they find it. 3 weeks later I called them to find out what happened. They said they found it in a cabinet. Apparently during Audit's stay he never had his toy. Again this level of "Service" happened after James took over the business.
After several calls and many promises, I was told Audit's ball was mailed. It's funny how I'm able to receive a bill from this place, but a package with the same address never arrived. When I finally talked to James on August 14th, he said he mailed the package 3 weeks ago. Remember Audit stayed there in April. I asked him how he sent it and what address he used. James said he sent it USPS and the address he mentioned to me was correct. So I called James on August 30th. After 2 week, he was unable to find it because he's "Remodeling".

James did present me with a weak statement "When you arrive you did sign a paper stating we are not responsible for any lost items and we tell each customer not to leave a toy with their dog". This is coming from a person that is supposed to take good care of your baby while the parents are away? Any true dog owner knows how hard it is for your dog to be away from you. We did end our conversation with James getting upset and telling me that I should not call again... and he's done everything he possibly can do... and he went above and beyond. blah blah blah blah blah.

My advice
If you decide to leave your dog and an item with Fantasia Pet Hotel, don't be surprised if your item gets lost. Just make sure it's not your dog. If so, I'm sure James will lie about it being in the mail.

1
★★☆☆☆

Fantasia Pet hotel use to be the best place to leave your pet, but since the new owner James took over apparently misplacing items is not uncommon.
We've been going to Reno for a slot machine tournament for 10 years and have always left him there. When we picked him up in April, the staff was unable to find his ball we left with him. They looked for approximately 10 minutes and told me they would contact me when they find it. 3 weeks later I called them to find out what happened. They said they found it in a cabinet. Apparently during Audit's stay he never had his toy. Again this level of "Service" happened after James took over the business.
After several calls and many promises, I was told Audit's ball was mailed. It's funny how I'm able to receive a bill from this place, but a package with the same address never arrived. When I finally talked to James on August 14th, he said he mailed the package 3 weeks ago. Remember Audit stayed there in April. I asked him how he sent it and what address he used. James said he sent it USPS and the address he mentioned to me was correct. So I called James on August 30th. After 2 week, he was unable to find it because he's "Remodeling".

James did present me with a weak statement "When you arrive you did sign a paper stating we are not responsible for any lost items and we tell each customer not to leave a toy with their dog". This is coming from a person that is supposed to take good care of your baby while the parents are away? Any true dog owner knows how hard it is for your dog to be away from you. We did end our conversation with James getting upset and telling me that I should not call again... and he's done everything he possibly can do... and he went above and beyond. blah blah blah blah blah.

My advice
If you decide to leave your dog and an item with Fantasia Pet Hotel, don't be surprised if your item gets lost. Just make sure it's not your dog. If so, I'm sure James will lie about it being in the mail.

Pros: Place is clean

Cons: James the owner

 

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