We Gotcha Covered Flooring

★★☆☆☆

About We Gotcha Covered Flooring

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Home & Garden

Home & Garden
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2.0 4
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We ordered flooring and were told one excuse after another when inquiring if our product arrived (salesman took a few days off, owner in hospital, employee had to take daughter to hospital, we'll call you back -and they never do...). I'm even sure that one guy kept changing his name (one day it would be Joe and the next it would be John).

They were supposed to call US, but after we called them MANY times over a week period, we finally got verbal confirmation we could pick up our product from a warehouse (installing ourselves). No one explained it was a different vendor. Getting worried that something wasn't right, I called them again the next morning (no answer) and went to the store; door was locked, lights were out and no sign on the door. Getting more worried I went to the warehouse to see if I could get the product. Turns out they lied that it was "on the truck." It had been in the warehouse for a week and we couldn't get it because We Gotcha Covered did not pay them for it (I had a receipt showing paid in full two weeks prior). Same thing happened with the padding (at a different warehouse/company). Once we finally reached someone they said they were in a measurements class (all employees?) and that we said we weren't supposed to pick up until Friday. No, what I said was that we wanted to INSTALL it on Friday (a week after the original planned installation). Thus, they should have had it paid for on THURSDAY anyway!!! I waited a total of FOUR hours at the warehouse after they kept saying they were on their way. I finally went to the store and faced the owner who was in another argument with another angry customer having the same problem and wanting his money refunded and told me they were going out of business within 10 days.

They did send a guy to pay for both of my products finally and I feel like I am EXTREMELY lucky to have what we paid for. If we'd waited another few days even, we may not have been so lucky! Buyer Beware!!!

0
★☆☆☆☆

We ordered flooring and were told one excuse after another when inquiring if our product arrived (salesman took a few days off, owner in hospital, employee had to take daughter to hospital, we'll call you back -and they never do...). I'm even sure that one guy kept changing his name (one day it would be Joe and the next it would be John).

They were supposed to call US, but after we called them MANY times over a week period, we finally got verbal confirmation we could pick up our product from a warehouse (installing ourselves). No one explained it was a different vendor. Getting worried that something wasn't right, I called them again the next morning (no answer) and went to the store; door was locked, lights were out and no sign on the door. Getting more worried I went to the warehouse to see if I could get the product. Turns out they lied that it was "on the truck." It had been in the warehouse for a week and we couldn't get it because We Gotcha Covered did not pay them for it (I had a receipt showing paid in full two weeks prior). Same thing happened with the padding (at a different warehouse/company). Once we finally reached someone they said they were in a measurements class (all employees?) and that we said we weren't supposed to pick up until Friday. No, what I said was that we wanted to INSTALL it on Friday (a week after the original planned installation). Thus, they should have had it paid for on THURSDAY anyway!!! I waited a total of FOUR hours at the warehouse after they kept saying they were on their way. I finally went to the store and faced the owner who was in another argument with another angry customer having the same problem and wanting his money refunded and told me they were going out of business within 10 days.

They did send a guy to pay for both of my products finally and I feel like I am EXTREMELY lucky to have what we paid for. If we'd waited another few days even, we may not have been so lucky! Buyer Beware!!!

Pros: Salesman was pleasant (even though we never saw or spoke to him again after the inital sale)

Cons: Unreliable, dishonest, take your $ but don't pay the vendor in a timely manner

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This company is a little sketchy. The people who lay the flooring appear to me as unlicensed workers who line up outside the store each morning looking for any kind of work. They are not employees of the store and who knows if they can do quality work. A friend advised me to use another company who's installers are actual employees of the company and who guarantee their work. I know carpet isn't that difficult to lay, but it's really easy to mess up tile. You don't want an unlicensed, unemployed stranger handling an investment that costs thousands of dollars. Just a thought!

0
★☆☆☆☆

This company is a little sketchy. The people who lay the flooring appear to me as unlicensed workers who line up outside the store each morning looking for any kind of work. They are not employees of the store and who knows if they can do quality work. A friend advised me to use another company who's installers are actual employees of the company and who guarantee their work. I know carpet isn't that difficult to lay, but it's really easy to mess up tile. You don't want an unlicensed, unemployed stranger handling an investment that costs thousands of dollars. Just a thought!

Pros: seem to have good initial customer service

Cons: expensive, installers are not employees or licensed, contracts are vague and don't list installation dates

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My mother put her trust in Ray Najera (owner) to tile her home. After Ray took $3,000.00 from her, he failed to deliver the tile on the installation day. We went in the store (in person) and asked if the tile had arrived and if we were on schedule for the installation day one week in advance. They told us the tile was in and we were on schedule. They lied! Two hours before installation they called and cancelled saying that tile had not come in yet. We gave them a second chance. They failed to deliver again on the second installation day! When my mother asked for her money back, Ray Najera yelled at my mother ? telling her she was a ?bad person? for not giving him a third chance. He told her that ?people like her make it hard for small businesses to run.? This man claims to be a Christian and a good business man, but he is mean and vicious. We are in a legal battle with him now. Save yourself the trouble and go with another tile company!

0
★☆☆☆☆

My mother put her trust in Ray Najera (owner) to tile her home. After Ray took $3,000.00 from her, he failed to deliver the tile on the installation day. We went in the store (in person) and asked if the tile had arrived and if we were on schedule for the installation day one week in advance. They told us the tile was in and we were on schedule. They lied! Two hours before installation they called and cancelled saying that tile had not come in yet. We gave them a second chance. They failed to deliver again on the second installation day! When my mother asked for her money back, Ray Najera yelled at my mother ? telling her she was a ?bad person? for not giving him a third chance. He told her that ?people like her make it hard for small businesses to run.? This man claims to be a Christian and a good business man, but he is mean and vicious. We are in a legal battle with him now. Save yourself the trouble and go with another tile company!

Cons: will not deliver on promised date or at all, owner yells at custmers, owner calls customers names, you will end up in a legal battle with this company

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The experience you'll have upon enering the store until the job is completed is amazing. The prices are great, lower then the rest of the carpet/ttile stores and the service is excellent. You can just purchase the carpet/tile/laminate/wood that you need, they call it cash and carry and install it yourself or with whoever you want to install it or they will install it for you. They make the whole experience pleasant and fun. The salesmen are full of ideas and information and will help you pick out the perfect tile for your home. I just love this place and would refer my very best friends to go here for their flooring needs.

5
★★★★★

The experience you'll have upon enering the store until the job is completed is amazing. The prices are great, lower then the rest of the carpet/ttile stores and the service is excellent. You can just purchase the carpet/tile/laminate/wood that you need, they call it cash and carry and install it yourself or with whoever you want to install it or they will install it for you. They make the whole experience pleasant and fun. The salesmen are full of ideas and information and will help you pick out the perfect tile for your home. I just love this place and would refer my very best friends to go here for their flooring needs.

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