Purrfect Auto Service #30

★★☆☆☆
  • 693 N Valle Verde Dr # 10

    Henderson, NV 89014

    Map & Directions
  • 702-434-9606

About Purrfect Auto Service #30

Automotive

Automotive
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I wish I had read the reviews on here before I took my truck to this place. I got ripped off royally. $120 was an expensive lesson, but one time and I learned my lesson. Never again.
Note: when they tell you they gonna do a flush, they mean they will suck out a little bit and top it off. Cost them about $2 worth of brake fluid and p/s fluid and they charge like $40 for eah service. Please watch them closely, they will scam you too.

1
★☆☆☆☆

I wish I had read the reviews on here before I took my truck to this place. I got ripped off royally. $120 was an expensive lesson, but one time and I learned my lesson. Never again.
Note: when they tell you they gonna do a flush, they mean they will suck out a little bit and top it off. Cost them about $2 worth of brake fluid and p/s fluid and they charge like $40 for eah service. Please watch them closely, they will scam you too.

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I went in for an oil change and they try to tell me I need new belts, hoses, brakes and other stuff. When I go back to my mechanic later that week he tell me my brakes are still more than 50%, my hoese don't leak and belts are perfect. They just try to make money, they don't care what they tell you. The coupon is cheap, but now I know why. Be very careful if you go there!

1
★☆☆☆☆

I went in for an oil change and they try to tell me I need new belts, hoses, brakes and other stuff. When I go back to my mechanic later that week he tell me my brakes are still more than 50%, my hoese don't leak and belts are perfect. They just try to make money, they don't care what they tell you. The coupon is cheap, but now I know why. Be very careful if you go there!

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I had an oil change and smog test. No problem. They accepted coupons and it was $31.95 total. Later I needed belts, hoses and other work prior to a cross country trip. I called several places and this Purrfect gave me the lowest estimate. In fact, it was $210 less than the quote I received from a Purrfect on Maryland Parkway, one I previously used.

Three mechanics worked on my car beginning at 3:30. There were rust problem on the axle (car originally from Florida) and it needed to be held overnight. This Purrfect is open only to 5 PM, not 6 PM like others. The woman behind the counter gave me a ride home and picked me up the next day when work was finished.

The original estimate was honored. No hidden charges or last minute recommendations. The paperwork indicated I received a $164 labor discount as loyal customer. I was impressed while listening to phone and counter conversations with other customers during my 2 hour stay. Very straight forward. One woman received a free smog test as a frequent customer. She was surprised and offered to pay but they insisted it was free.

The following morning I had a noticeable transmission leak on my driveway. I called and was told to bring it back. They got it up on the lift immediately and several employees worked on it while the manager gave me an update. Turned out an axle seal was not set perfectly. Twice I thought they were finished, particularly when the excess fluid was washed off, but they were thorough and drove it around the premises twice more, then lifted it again to make sure the leak was gone. No extra charge. And the leak is indeed absent.

The employees had a personal touch and I was impressed. The waiting room is very large with 3 comfy couches, reading material and a TV. I realize positive reviews are almost unheard of for services like this, but this experience warrants one.

5
★★★★★

I had an oil change and smog test. No problem. They accepted coupons and it was $31.95 total. Later I needed belts, hoses and other work prior to a cross country trip. I called several places and this Purrfect gave me the lowest estimate. In fact, it was $210 less than the quote I received from a Purrfect on Maryland Parkway, one I previously used.

Three mechanics worked on my car beginning at 3:30. There were rust problem on the axle (car originally from Florida) and it needed to be held overnight. This Purrfect is open only to 5 PM, not 6 PM like others. The woman behind the counter gave me a ride home and picked me up the next day when work was finished.

The original estimate was honored. No hidden charges or last minute recommendations. The paperwork indicated I received a $164 labor discount as loyal customer. I was impressed while listening to phone and counter conversations with other customers during my 2 hour stay. Very straight forward. One woman received a free smog test as a frequent customer. She was surprised and offered to pay but they insisted it was free.

The following morning I had a noticeable transmission leak on my driveway. I called and was told to bring it back. They got it up on the lift immediately and several employees worked on it while the manager gave me an update. Turned out an axle seal was not set perfectly. Twice I thought they were finished, particularly when the excess fluid was washed off, but they were thorough and drove it around the premises twice more, then lifted it again to make sure the leak was gone. No extra charge. And the leak is indeed absent.

The employees had a personal touch and I was impressed. The waiting room is very large with 3 comfy couches, reading material and a TV. I realize positive reviews are almost unheard of for services like this, but this experience warrants one.

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We have not used this business for actual car repair but we have used them a couple of times for diagnostics and they were very helpful. However, I have to say that after reading these other reviews that maybe I should go elsewhere in the future. It's too bad because with other locations, my husband was very pleased with them!

3
★★★☆☆

We have not used this business for actual car repair but we have used them a couple of times for diagnostics and they were very helpful. However, I have to say that after reading these other reviews that maybe I should go elsewhere in the future. It's too bad because with other locations, my husband was very pleased with them!

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Brought my car for overheating problem. I noticed since the beginning that hose which connect the radiator to coolant was off, but being non expert with car, I didnt suspect that it was the cause. They told me to replace radiator for $800, I bought it and the following day, probelm happen again because they didnt install the hose yet which cause the problem, until I told them that hose may be the reason and it was!! But they already rip me off for the new radiator.

They lied and denied it, argued with me, there's nothing i could do but would report it to BBB.

Please bring your car to somewhere else/authorized dealer, you may pay more but will have peace of mind

1
★☆☆☆☆

Brought my car for overheating problem. I noticed since the beginning that hose which connect the radiator to coolant was off, but being non expert with car, I didnt suspect that it was the cause. They told me to replace radiator for $800, I bought it and the following day, probelm happen again because they didnt install the hose yet which cause the problem, until I told them that hose may be the reason and it was!! But they already rip me off for the new radiator.

They lied and denied it, argued with me, there's nothing i could do but would report it to BBB.

Please bring your car to somewhere else/authorized dealer, you may pay more but will have peace of mind

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A $9.95+ oil change could cost you $900.00, IF YOU'RE NOT SMART. I was told that my brakes were bad and needed to be replaced, the belts were worn and needed to be replaced, the air filter needed to be replaced, my radiator needed to be flushed. I refused and took my car to another reliable mechanic. He told me EVERYTHING was in perfect working order. Hmmmmm .... BEWARE!

2
★★☆☆☆

A $9.95+ oil change could cost you $900.00, IF YOU'RE NOT SMART. I was told that my brakes were bad and needed to be replaced, the belts were worn and needed to be replaced, the air filter needed to be replaced, my radiator needed to be flushed. I refused and took my car to another reliable mechanic. He told me EVERYTHING was in perfect working order. Hmmmmm .... BEWARE!

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