Keller Realty

★★★★☆
  • 135 Vesta Street

    Reno, NV 89502

    Map & Directions
  • 775-473-4372

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18140 Wedge Pkwy Reno, NV

3.5 2
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I signed a 1-year lease with KRPM last September, and in March I was notified that I had to re-locate back to Texas due to custody reasons for my daughter. I reviewed ways I could possibly break my lease, and since the state of Nevada does not allow me to do so for my particular reason, I contacted KRPM to give notice and get a list of everything I could do to have someone else take it over. I immediately listed it on Craig's List, interviewed several candidates, and had the one I chose submit his application in early April. Thinking I had my bases covered since he had great credit and job history, I withdrew my ad and continued planning for my move (scheduled to get carpets cleaned professionally, gave notice at work, etc). Last week, with only a week and a half before I'm supposed to leave, I contacted my candidate to make sure the application process was complete. He told me they had notified him THAT DAY (meaning they had his app for almost 3 weeks) that the rent was being increased $55/month (something they failed to mention to me) and that they could START processing his application if he agreed to the increase. I called to resolve this and get some answers, and I got a snarky "tough cookies" response from both employees I spoke with. Now I'm up a creek with a week to find another candidate, and with the rent increase, I've gotten only ONE reply. I HAVE to move next week, because I don't have a job in Reno anymore. The unprofessional way in which my candidate and I were treated is unacceptable!I've been a perfect tenant, paying rent early most months, otherwise on time, no complaints, and never asking for anything extra, but because I'm locked into this lease, they simply do not care about my circumstances.

1
★☆☆☆☆

I signed a 1-year lease with KRPM last September, and in March I was notified that I had to re-locate back to Texas due to custody reasons for my daughter. I reviewed ways I could possibly break my lease, and since the state of Nevada does not allow me to do so for my particular reason, I contacted KRPM to give notice and get a list of everything I could do to have someone else take it over. I immediately listed it on Craig's List, interviewed several candidates, and had the one I chose submit his application in early April. Thinking I had my bases covered since he had great credit and job history, I withdrew my ad and continued planning for my move (scheduled to get carpets cleaned professionally, gave notice at work, etc). Last week, with only a week and a half before I'm supposed to leave, I contacted my candidate to make sure the application process was complete. He told me they had notified him THAT DAY (meaning they had his app for almost 3 weeks) that the rent was being increased $55/month (something they failed to mention to me) and that they could START processing his application if he agreed to the increase. I called to resolve this and get some answers, and I got a snarky "tough cookies" response from both employees I spoke with. Now I'm up a creek with a week to find another candidate, and with the rent increase, I've gotten only ONE reply. I HAVE to move next week, because I don't have a job in Reno anymore. The unprofessional way in which my candidate and I were treated is unacceptable!I've been a perfect tenant, paying rent early most months, otherwise on time, no complaints, and never asking for anything extra, but because I'm locked into this lease, they simply do not care about my circumstances.

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HORRIBLE HORRIBLE HORRIBLE!!!\r
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I signed a 1-year lease with KRPM last September, and in March I was notified that I had to re-locate back to Texas due to custody reasons for my daughter. I reviewed ways I could possibly break my

3
★★★★★

HORRIBLE HORRIBLE HORRIBLE!!!\r
\r
I signed a 1-year lease with KRPM last September, and in March I was notified that I had to re-locate back to Texas due to custody reasons for my daughter. I reviewed ways I could possibly break my

 

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