Desert Valley Therapy

★★☆☆☆
  • 7455 W Washington Ave 100

    Las Vegas, NV 89128

    Map & Directions
  • 702-655-9456

About Desert Valley Therapy

Hours
Mon-Thu 7am-7pm, Fri 7am-6pm
Reservations
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2.0 4
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I am extremely disappointed with the level of service I received from this company.

My primary care physician referred me to Desert Valley Therapy. When I called to schedule my evaluation I was asked to arrive thirty minutes prior to my 9:00 AM appointment to fill out paperwork. I arrived early, as requested, and completed the new patient paperwork within fifteen minutes. I remained in the waiting room for over an hour. When I was finally seen, I felt the evaluating therapist's time was divided. I was left in a small room, with the curtains drawn for fifteen minutes in the middle of my evaluation, while she tended to another patient.

A week later I returned for my first appointment. After sitting in the waiting room past my scheduled appointment time, I was called back by a therapist along with another patient. The therapist started us both out on hand bikes. A female ??Exercise Specialist?? then took over for the therapist. She randomly advised me to do stretches as if I were a returning patient, saying things like, ??Um, go ahead and do your . . . Trap stretches.?? I tried to inform her that this was my first appointment and that I was not familiar with the stretches or treatment plan, but she was quite distracted playing a Scrabble-type game on her iPhone with another ??Exercise Specialist.?? This went on for the duration of my appointment. I was then returned to the therapist for brief soft tissue manipulation. Throughout my appointment, the staff kept referring to my shoulder. I found this quite confusing, as I not referred to them for anything related to my shoulders.

After discussing the above issues with my physician, I called their office to inquire about filing a complaint. My call was directed to their HR department. I explained my problem to the woman who answered the phone in HR. She was very apologetic and told me that she would take a message for her supervisor, who was on another call. I never received a call back from anyone affiliated with Desert Valley Therapy. Extremely disappointed with the level of service I received, I mailed a letter to their main office on August 24, detailing my concerns and requesting a refund of my co-payments. I requested that they respond by September 10, but have not received a response.

0
★☆☆☆☆

I am extremely disappointed with the level of service I received from this company.

My primary care physician referred me to Desert Valley Therapy. When I called to schedule my evaluation I was asked to arrive thirty minutes prior to my 9:00 AM appointment to fill out paperwork. I arrived early, as requested, and completed the new patient paperwork within fifteen minutes. I remained in the waiting room for over an hour. When I was finally seen, I felt the evaluating therapist's time was divided. I was left in a small room, with the curtains drawn for fifteen minutes in the middle of my evaluation, while she tended to another patient.

A week later I returned for my first appointment. After sitting in the waiting room past my scheduled appointment time, I was called back by a therapist along with another patient. The therapist started us both out on hand bikes. A female ??Exercise Specialist?? then took over for the therapist. She randomly advised me to do stretches as if I were a returning patient, saying things like, ??Um, go ahead and do your . . . Trap stretches.?? I tried to inform her that this was my first appointment and that I was not familiar with the stretches or treatment plan, but she was quite distracted playing a Scrabble-type game on her iPhone with another ??Exercise Specialist.?? This went on for the duration of my appointment. I was then returned to the therapist for brief soft tissue manipulation. Throughout my appointment, the staff kept referring to my shoulder. I found this quite confusing, as I not referred to them for anything related to my shoulders.

After discussing the above issues with my physician, I called their office to inquire about filing a complaint. My call was directed to their HR department. I explained my problem to the woman who answered the phone in HR. She was very apologetic and told me that she would take a message for her supervisor, who was on another call. I never received a call back from anyone affiliated with Desert Valley Therapy. Extremely disappointed with the level of service I received, I mailed a letter to their main office on August 24, detailing my concerns and requesting a refund of my co-payments. I requested that they respond by September 10, but have not received a response.

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Since Day 1 when I entered this place, there was never a friendly "Hello", "How are you?", or even a smile from the front desk office staff. They always seem frustrated and not happy to be there. The particular day that I was waiting in the lobby, all I heard were 2 girls discussing their wild night out and that they hadn't had time to sleep before work. You choose what to do within your personal life, but it is so unprofessional to be blabbing about that at work in front of patients. Each time I go to check out, nobody ever acknowledges me or asks if I would like to schedule another appointment. I have to stand there for 5 minutes to get someone's attention. The Pro side: nice physical therapist assistants. Everyone in the back seems to be nice, it's just a shame the front desk hasn't caught on yet.

0
★☆☆☆☆

Since Day 1 when I entered this place, there was never a friendly "Hello", "How are you?", or even a smile from the front desk office staff. They always seem frustrated and not happy to be there. The particular day that I was waiting in the lobby, all I heard were 2 girls discussing their wild night out and that they hadn't had time to sleep before work. You choose what to do within your personal life, but it is so unprofessional to be blabbing about that at work in front of patients. Each time I go to check out, nobody ever acknowledges me or asks if I would like to schedule another appointment. I have to stand there for 5 minutes to get someone's attention. The Pro side: nice physical therapist assistants. Everyone in the back seems to be nice, it's just a shame the front desk hasn't caught on yet.

Pros: Therapy assistants are nice & there is adequate equipment .

Cons: Front Desk Office Staff are so impolite!

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I RECENTLY HAD PHYSICAL THERAPY FOR DEGENERATIVE DISC DISEASE AND TERRIBLE ARTHRITIS. I SEEMED TO BE GETTING NOWHERE, SO THE THERAPIST SAID THAT SHE THOUGHT THAT WE SHOULD END OUR VISITS,WHICH WAS FINE WITH ME,BECAUSE THERE WAS LITTLE IMPROVEMENT. THE THERAPIST WAS NOT VERY ATTENTIVE OR COMPASSIONATE ABOUT MY PAIN. THE ONLY REASON THAT I FELT LESS PAIN WHILE UNDER HER CARE WAS BECAUSE I HAVEN'T BEEN WORKING. I FEEL LIKE THE SESSIONS WERE A COMPLETE WASTE OF TIME.I AM VERY DISAPPOINTED IN MY TREATMENT .
JOANN D.

PROS: NONE
CONS: LACK OF CARING FOR THE PATIENT

2
★★☆☆☆

I RECENTLY HAD PHYSICAL THERAPY FOR DEGENERATIVE DISC DISEASE AND TERRIBLE ARTHRITIS. I SEEMED TO BE GETTING NOWHERE, SO THE THERAPIST SAID THAT SHE THOUGHT THAT WE SHOULD END OUR VISITS,WHICH WAS FINE WITH ME,BECAUSE THERE WAS LITTLE IMPROVEMENT. THE THERAPIST WAS NOT VERY ATTENTIVE OR COMPASSIONATE ABOUT MY PAIN. THE ONLY REASON THAT I FELT LESS PAIN WHILE UNDER HER CARE WAS BECAUSE I HAVEN'T BEEN WORKING. I FEEL LIKE THE SESSIONS WERE A COMPLETE WASTE OF TIME.I AM VERY DISAPPOINTED IN MY TREATMENT .
JOANN D.

PROS: NONE
CONS: LACK OF CARING FOR THE PATIENT

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I have felt very good about my time with my phsical therapist Karl. He does what is needed and doesn't waste my time. There is no wait time so I don't feel like my time isn't important.

4
★★★★☆

I have felt very good about my time with my phsical therapist Karl. He does what is needed and doesn't waste my time. There is no wait time so I don't feel like my time isn't important.

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