Sunshine Floor and Design Gallery

★★☆☆☆

About Sunshine Floor and Design Gallery

Home & Garden

Home & Garden
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Old Wood LLC

425 Bibb Industrial Dr Las Vegas, NM

2.4 10
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Sunshine Flooring completed a complete installation and replaced our old hardwood floors after water damaged them. They were amazingly meticulous, timely, and courteous. We get a ton of compliments and they were wonderful to work with. ...??

4
★★★★☆

Sunshine Flooring completed a complete installation and replaced our old hardwood floors after water damaged them. They were amazingly meticulous, timely, and courteous. We get a ton of compliments and they were wonderful to work with. ...??

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1 out of 1 people found this review helpful.

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Worse business ever! Check out this business with the NV State Contractors Board. License was suspended. Had to pay to have their sub par work removed

1
★☆☆☆☆

Worse business ever! Check out this business with the NV State Contractors Board. License was suspended. Had to pay to have their sub par work removed

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1 out of 3 people found this review helpful.

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I recently purchased a new home with my fiance, so with all the wedding prep and getting stuff done in our new home, there seemed to be no END! We went to sunshine and had a super friendly staff. They told me that the job would take about a week and it took them about 9 which was not bad at all, we were not really bothered. They have great prices and we are really pleased with the job that was done!

4
★★★★☆

I recently purchased a new home with my fiance, so with all the wedding prep and getting stuff done in our new home, there seemed to be no END! We went to sunshine and had a super friendly staff. They told me that the job would take about a week and it took them about 9 which was not bad at all, we were not really bothered. They have great prices and we are really pleased with the job that was done!

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2 out of 3 people found this review helpful.

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I had my flooring done by this company.My friend recommended me to this company because I like the way her tile and carpet installation was done. I went into the corporate store on sunset, and was greeted by a friendly salesperson. Not only do they offer amazing prices, but they are very professional and i love the way my new home looks in 7 hills. I had a few problems with a few of the tiles after they were installed but they followed up with me quickly and came to repair my job. I have gotten my floor done with other companies like Home Depot but no where near the great prices. i would DEFINITELY recommend this tile company, and have even referred a few of my friends there who are just as pleased!

2
★★★★★

I had my flooring done by this company.My friend recommended me to this company because I like the way her tile and carpet installation was done. I went into the corporate store on sunset, and was greeted by a friendly salesperson. Not only do they offer amazing prices, but they are very professional and i love the way my new home looks in 7 hills. I had a few problems with a few of the tiles after they were installed but they followed up with me quickly and came to repair my job. I have gotten my floor done with other companies like Home Depot but no where near the great prices. i would DEFINITELY recommend this tile company, and have even referred a few of my friends there who are just as pleased!

Pros: GREAT

Cons: SATISFACTION

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Our experience at Sun Shine Floors was the horrible. We had the unfortunate luck of meeting with Steve D. who does not know the first thing about customer service. He came out to measure our home for an installation of carpet and tile. He would not even measure it the way we wanted it. He never took our name or phone number to follow up. We went back to get the name of the tile we liked to go to another store. He said the owner wanted to offer us a discount on the carpeting, but still did not take our name or number. On our final trip back, the amount of tile we needed increased per Steve. We asked for a discount and said we could pay cash. He told us our $11,000 job was not big, therefore, not worthy of any discount. He also said if we had the cash to bring it in and lay it on the table so the owner could see it on the video monitors.
This business seems very shady. There are signs posted that prices could change at any time. However, a granite that we were looking at that was marked $9.69 per sq. ft. was suddenly over $15 per sq. ft. I think they price to suit their needs.
I do want to thank Steve for being so horrible though because we ended up going with Carpets and More and are very happy with what we got. I am pretty sure that would not have been the case had we gone with Sun Shine Floors.

0
★☆☆☆☆

Our experience at Sun Shine Floors was the horrible. We had the unfortunate luck of meeting with Steve D. who does not know the first thing about customer service. He came out to measure our home for an installation of carpet and tile. He would not even measure it the way we wanted it. He never took our name or phone number to follow up. We went back to get the name of the tile we liked to go to another store. He said the owner wanted to offer us a discount on the carpeting, but still did not take our name or number. On our final trip back, the amount of tile we needed increased per Steve. We asked for a discount and said we could pay cash. He told us our $11,000 job was not big, therefore, not worthy of any discount. He also said if we had the cash to bring it in and lay it on the table so the owner could see it on the video monitors.
This business seems very shady. There are signs posted that prices could change at any time. However, a granite that we were looking at that was marked $9.69 per sq. ft. was suddenly over $15 per sq. ft. I think they price to suit their needs.
I do want to thank Steve for being so horrible though because we ended up going with Carpets and More and are very happy with what we got. I am pretty sure that would not have been the case had we gone with Sun Shine Floors.

Pros: Lots of selection

Cons: Poor customer service

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it took a little longer than expected but i really like the job that was done. even though the installers didn't speak a whole lot of english, i was able to get my point across. it did take a little longer than expected, but i didn't feel i should rush anybody so that my work was done right the first time. maybe i can anticipate the extra time it took, next time. i look forward to doing business again... thank you.

5
★★★★★

it took a little longer than expected but i really like the job that was done. even though the installers didn't speak a whole lot of english, i was able to get my point across. it did take a little longer than expected, but i didn't feel i should rush anybody so that my work was done right the first time. maybe i can anticipate the extra time it took, next time. i look forward to doing business again... thank you.

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2 out of 3 people found this review helpful.

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i just checked the better bus. bureau website and this company is not recommended. i wish i found that out sooner. i was actually overcharged on the square footage of tiles i'd need to get the job done and the installers took the EXTRA tiles (that i paid for!!!) with them!?! i called the company and they said that the installers probably used it all. ummm NO. she said she'd look into it and call me back and no call. they actually had to come and redo the grout bc it wasn't one uniform color. installation was a big mess! when they came to redo it, they did a better job, but still left a couple areas in the grout with big gouges that need more grout in them and they got grout on my carpet. I DO NOT RECOMMEND THIS COMPANY. i went with them bc of their great financing deal and the $3.99/sq foot installed deal. MANY other companies out there offer financing and with tile/installation for around 4 dollars a square foot. OH, and my tiles aren't aligned.

0
★☆☆☆☆

i just checked the better bus. bureau website and this company is not recommended. i wish i found that out sooner. i was actually overcharged on the square footage of tiles i'd need to get the job done and the installers took the EXTRA tiles (that i paid for!!!) with them!?! i called the company and they said that the installers probably used it all. ummm NO. she said she'd look into it and call me back and no call. they actually had to come and redo the grout bc it wasn't one uniform color. installation was a big mess! when they came to redo it, they did a better job, but still left a couple areas in the grout with big gouges that need more grout in them and they got grout on my carpet. I DO NOT RECOMMEND THIS COMPANY. i went with them bc of their great financing deal and the $3.99/sq foot installed deal. MANY other companies out there offer financing and with tile/installation for around 4 dollars a square foot. OH, and my tiles aren't aligned.

Pros: stay away

Cons: stay away

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Don't use these guys!!!! I am sad and ourtaged at the actions of this company which seems to be in the business of not following through with customer service. To make a low bid, the sales rep purposely under-ordered what was needed to replace our existing carpet without our knowledge. On Installation day, when there was not enough carpet to finish the job they wanted to charge US for the extra carpet. We refused because we were unaware that the rep was underordering, therefore, not our fault and the rep or the company should pay for his mistake. So now we are sitting here on move-in day with dangerously exposed carpet tack strips and pad, and they won't give in to make the customer happy. We went with this company because of the affordable price and then they come in at the end and screw us with more costs!!! Where is the customer service?????? Where is the integrity to stick with what we payed for- a fully carpeted house. Shouldn't companies bend over backwards to make the customer happy???? I guess once again, you get what you pay for!

0
★☆☆☆☆

Don't use these guys!!!! I am sad and ourtaged at the actions of this company which seems to be in the business of not following through with customer service. To make a low bid, the sales rep purposely under-ordered what was needed to replace our existing carpet without our knowledge. On Installation day, when there was not enough carpet to finish the job they wanted to charge US for the extra carpet. We refused because we were unaware that the rep was underordering, therefore, not our fault and the rep or the company should pay for his mistake. So now we are sitting here on move-in day with dangerously exposed carpet tack strips and pad, and they won't give in to make the customer happy. We went with this company because of the affordable price and then they come in at the end and screw us with more costs!!! Where is the customer service?????? Where is the integrity to stick with what we payed for- a fully carpeted house. Shouldn't companies bend over backwards to make the customer happy???? I guess once again, you get what you pay for!

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Stay away from these guys. They are completely unprofessional. We were promised completion in 4 days. It took 4 weeks! They did a horrible job. The first crew that came out took sodas from my fridge and left the trash all over. They propped doors open and turned the AC down to 70 (in June!). All the grout lines were, uneven and the tiles were not level. After several complaints and refusal to pay a manager finally came out too look at the job. His exact words were, "This isn't so bad, I've seen worse". They actually cut tile just up to my dishwasher and grouted my dishwasher! Finally after a week they sent another installation crew out to review the job and decided to rip out the whole floor and reinstall. They came in my home with jackhammers strewing dust all through the house. Everything was covered in thick white dust. Sunshine floors refused to pay for my cleaning costs of over $500! They cut tile in my garage also leaving a huge mess. My grout is not holding and I have holes and cracks in various areas and they refuse to repair it. They also swept all the tile chunks, dirt and debris under my carpets and tacked them back down over the filth. You could see and feel lumps as you walked on it! They didn't even glue the carpet down and it has since separated from the tile leaving a gap. This list goes on. These guys have no business installing anything.

0
★☆☆☆☆

Stay away from these guys. They are completely unprofessional. We were promised completion in 4 days. It took 4 weeks! They did a horrible job. The first crew that came out took sodas from my fridge and left the trash all over. They propped doors open and turned the AC down to 70 (in June!). All the grout lines were, uneven and the tiles were not level. After several complaints and refusal to pay a manager finally came out too look at the job. His exact words were, "This isn't so bad, I've seen worse". They actually cut tile just up to my dishwasher and grouted my dishwasher! Finally after a week they sent another installation crew out to review the job and decided to rip out the whole floor and reinstall. They came in my home with jackhammers strewing dust all through the house. Everything was covered in thick white dust. Sunshine floors refused to pay for my cleaning costs of over $500! They cut tile in my garage also leaving a huge mess. My grout is not holding and I have holes and cracks in various areas and they refuse to repair it. They also swept all the tile chunks, dirt and debris under my carpets and tacked them back down over the filth. You could see and feel lumps as you walked on it! They didn't even glue the carpet down and it has since separated from the tile leaving a gap. This list goes on. These guys have no business installing anything.

Pros: cheap work

Cons: you get what you pay for

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Stay away from these guys. Their installers don't speak English so you can't even talk to them about the installation if their is a problem. They turned my AC thermostat down to 70 while propping all the doors open. (in May) They helped themselves to my refrigerator and drinks and left their garbage lying around. Then they did a horrible installation. It was so bad they had to send another crew out to rip it out and reinstall it again. They refused to pay for clean up costs afterwards even though my entire house was covered in a thick layer of dust from jackhammering the first tile job off the concrete. My grout is cracking in various places and they refuse to repair it. Avoid this company. They shouldn't be installing anything and if you check with the BBB and contractor's board you will see they have a bad reputation with them also.

1
★☆☆☆☆

Stay away from these guys. Their installers don't speak English so you can't even talk to them about the installation if their is a problem. They turned my AC thermostat down to 70 while propping all the doors open. (in May) They helped themselves to my refrigerator and drinks and left their garbage lying around. Then they did a horrible installation. It was so bad they had to send another crew out to rip it out and reinstall it again. They refused to pay for clean up costs afterwards even though my entire house was covered in a thick layer of dust from jackhammering the first tile job off the concrete. My grout is cracking in various places and they refuse to repair it. Avoid this company. They shouldn't be installing anything and if you check with the BBB and contractor's board you will see they have a bad reputation with them also.

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1 out of 2 people found this review helpful.

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