AutoZone

★★★☆☆
  • 5810 W Charleston

    Las Vegas, NV 89102

    Map & Directions
  • 702-880-0850

About AutoZone

Categories
  • Auto Parts & Accessories
Hours
M-Sa 7:30am-10pm, Su 8am-10pm
Emails
  • customer.service@autozone.com
Phones
  • Toll Free (800-288-6966)
Year Established
  • 1979
Products
  • Auto Parts
  • Brake Pads
  • Car Battery
  • Car Accessories
  • After Market Automobile Parts
Brands
  • Duralast
  • Edelbrock
  • Bosch
  • ACDelco
  • FRAM
  • Penzoil
  • Valvoline
  • Havoline
  • Chevron
  • K&N Performance

Automotive

Automotive
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Seasonal Products

Rely on Your Ride This Autumn & Beyond

    3.0 2
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    .

    On March 24, 2015, the engine was overheating so we stopped at the TH Lube on Sahara & Jones. The problem was either the radiator hose or the radiator cap. The mechanic ordered a new radiator hose from the AutoZone on Charleston & Jones. When the AutoZone employee arrived with the part, I asked about the return policy, "Can the item be returned at ANY AutoZone location?" She answered "Yes" so I purchased the new radiator hose and paid $50 in cash. Later, it turned out the problem was fixed by replacing the radiator cap so there was no need for the hose. On our way home, we stopped at a nearby AutoZone to return the hose but the AutoZone employee turned us away and said "We don't do commercial". As a customer it was irritating and I thought it was poor customer service. However, I asked him, "which location will accept the return?" He answered, "Russell and Fort Apache" so that is where I went next. But when I got there, AutoZone refused to accept the return and said it could only be returned at the location where it was purchased. At this point I was very angry about receiving such poor customer service. I explained how AutoZone had already told me it could be returned at ANY location. He still refused to help me so I called the AutoZone on Charleston & Jones from where it was purchased. The manager was unhelpful and said it could only be returned at the original location. So I ended up driving 20 miles out of my way which took more than one hour just to return a radiator hose that I was told in the beginning could be returned at ANY AutoZone. Very poor customer service all around. I will strongly recommend against doing business with AutoZone in the future.

    1
    ★☆☆☆☆

    On March 24, 2015, the engine was overheating so we stopped at the TH Lube on Sahara & Jones. The problem was either the radiator hose or the radiator cap. The mechanic ordered a new radiator hose from the AutoZone on Charleston & Jones. When the AutoZone employee arrived with the part, I asked about the return policy, "Can the item be returned at ANY AutoZone location?" She answered "Yes" so I purchased the new radiator hose and paid $50 in cash. Later, it turned out the problem was fixed by replacing the radiator cap so there was no need for the hose. On our way home, we stopped at a nearby AutoZone to return the hose but the AutoZone employee turned us away and said "We don't do commercial". As a customer it was irritating and I thought it was poor customer service. However, I asked him, "which location will accept the return?" He answered, "Russell and Fort Apache" so that is where I went next. But when I got there, AutoZone refused to accept the return and said it could only be returned at the location where it was purchased. At this point I was very angry about receiving such poor customer service. I explained how AutoZone had already told me it could be returned at ANY location. He still refused to help me so I called the AutoZone on Charleston & Jones from where it was purchased. The manager was unhelpful and said it could only be returned at the original location. So I ended up driving 20 miles out of my way which took more than one hour just to return a radiator hose that I was told in the beginning could be returned at ANY AutoZone. Very poor customer service all around. I will strongly recommend against doing business with AutoZone in the future.

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    .

    They worked very hard to get the parts that I needed. They have great customer service. They can answer any question that they can. And the manager, Sherry, knows what she is talking about. She even knew how to put my headlight in correctly and my battery.

    2
    ★★★★★

    They worked very hard to get the parts that I needed. They have great customer service. They can answer any question that they can. And the manager, Sherry, knows what she is talking about. She even knew how to put my headlight in correctly and my battery.

    Message from AutoZone

    AutoZone W Charleston in Las Vegas, NV is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Las Vegas, NV or call us at (702) 880-0850.

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