Insider Pages Reviews for Brake Masters

5 Stars: Brake Masters is a great repair shop (by Doreen b.)

Doreen b. — Sun, 11 Oct 2009 06:23:00 GMT

Excellent repair shop all work was done clean and fast great service,super nice and willing to show and explain all repairs the manager Tony was great glad they stole him from the only pepboys i would ever go to go see for your self all top professionals in this shop and they do it all just no tires lol.

4 Stars: No complants here (by Valeri R.)

Valeri R. — Mon, 25 Aug 2008 10:12:00 GMT

I've have been to different shops all over Las Vegas, and end up coming back to Break Masters. I don't get my breaks done here, but I get all my flushes, A/C, check engine, and my power windows.
They always get it right the first time and the prices are reasonable. They take the time to explain and even show you the problem. I haven't had a trust issue yet.
The only gripe I have is with the wait. I had an oil change that lasted half the day. I find if you can get your car in before 9am, you will see it again that day. I would recommend them. They get the work done.

1 Stars: Horrible long wait time (by Laura G.)

Laura G. — Mon, 07 Apr 2008 18:17:00 GMT

I took my car in for an oil change and tune up. Got there at 1:45pm and did not leave until 5:30 and they didn't even do the tune up. Two and a half of those hours the car was just sitting in the parking lot. They are way understaffed and I will take my vehicle somewhere else for the next oil change. Don't go here they are just too busy... And they don't take appointments so don't bother to try to save time by calling ahead.

1 Stars: HORRIBLE SERVICE - I WOULD GO SOMEWHERE ELSE (by Karen M.)

Karen M. — Tue, 12 Sep 2006 11:46:00 GMT

Don't use this establishment! I would choose someone else. They are horrible and didn't guarantee their work. I brought my car in for an alignment and when I noticed that the steering wheel was crocked I brought it back to have them fix it and they told me they would but I would have to pay again. They said they wouldn't guarantee the work because they saw a scuff mark on the tire and I probably drove over a curb and caused the car to be out of alignment. I only drove the car once since I brought it in for the alignment and that was to work and back on the highway where there are no curbs and it was approx. 30 miles if that. I just want my money back, I cant trust them working on my car. I'm sure it will be a fight to get my money back!

2 Stars: Good if you want to pay for a lot of other stuff (by Sarah M.)

Sarah M. — Thu, 20 Apr 2006 12:53:00 GMT

I went to get my brakes fixed here just needed the pads done and I was told I needed to get all this other stuff done. The bill was way more then just pads I felt like they were trying to take advantage of me because I was a women. I have heard from other friends after this that the same thing happend to them. I would suggest going to a mechanic that you use always that you can trust or bringing in the hubby to talk shop with them. I didn't like that they made me feel like I was unsafe in my car if I didn't shell out all this money.

PROS: specialize in breaks
CONS: to many add ons, take advantage of the woman consumer

1 Stars: They tried to rip me off (by Diana L.)

Diana L. — Tue, 16 Aug 2005 00:04:00 GMT

I had my car inspected at Nissan when I had my major service. They advised that I needed new brake pads. I thought I it would probably be more expensive at the dealership, so I shopped around. I went to Brake Masters and they gave me a quote of $450. They said I needed all kinds of stuff for my breaks. I figured if I had to spend that much on my brakes, I might as well get it done at the dealership, which I trust more. I had to pay Brake Masters $45 for the quote, since I didn't get the brakes fixed there. I went to the dealership later that week and paid half of what Brake Masters wanted to charge. I'm not a big car buff, so I don't really know the terminology, but aside from the brake pads, the dealership was able to smooth out the metal parts instead of having me buy new ones.

4 Stars: Good service at fair prices (by Joanee A.)

Joanee A. — Mon, 08 Aug 2005 13:46:00 GMT

I have been happy with the service I've received at this location. I went in with squealing brakes, and they diagnosed and fixed the problem with a minimum of hassle. The service manager appeared trustworthy. He took alot of time to explain and show me what they had found, and what it would take to fix it. Just as a precaution I had him talk to a male friend first, to make sure I wasn't being taken. Once brake work is done here, there is a lifetime guarantee on brake pads (not labor). I feel very comfortable taking my car here for brake issues.

PROS:
CONS: The wait is long - bring a good book or have other transportation!