Renaissance Pools

★★★☆☆

About Renaissance Pools

Home Construction & Remodeling

Home Construction & Remodeling
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I wish I would have read these before I got screwed.

3
★★★★★

I wish I would have read these before I got screwed.

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3
★★★★★

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I would have to question any of those 5 star reviews. I am positive that the owner paid people to write those reviews same as he pays the contractor board to dismiss claims against him (my opinion). Can't believe he is still in business

3
★★★★★

I would have to question any of those 5 star reviews. I am positive that the owner paid people to write those reviews same as he pays the contractor board to dismiss claims against him (my opinion). Can't believe he is still in business

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3
★★★★★

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Multiple problems in dealing with this company from start to finish and still having issues with my pool. A maintenance nightmare. Walmart of pools if you ask me.

0
★☆☆☆☆

Multiple problems in dealing with this company from start to finish and still having issues with my pool. A maintenance nightmare. Walmart of pools if you ask me.

Pros: none

Cons: poor business to deal with

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I am more than happy with my pool and expierence with Renaissance pools. My neighbor had a concrete pool and had nothing but problems with it so he had renaissance pools rip out his concrete pool and replace it with a ceramic pool. I feel in love with his pool so that is why I went down and bought mine from them. They had lots to choose from and the sales staff was not pushy, plus thier prices were about the same if not less than the other companys I went to. I had no problems with the constructin end of it. They told me it would take about 3-4 weeks to finish my pool and it was done in 17 days. Needless to say I would highly recomend them and if I ever move I will be buying my second pool from them.

2
★★★★★

I am more than happy with my pool and expierence with Renaissance pools. My neighbor had a concrete pool and had nothing but problems with it so he had renaissance pools rip out his concrete pool and replace it with a ceramic pool. I feel in love with his pool so that is why I went down and bought mine from them. They had lots to choose from and the sales staff was not pushy, plus thier prices were about the same if not less than the other companys I went to. I had no problems with the constructin end of it. They told me it would take about 3-4 weeks to finish my pool and it was done in 17 days. Needless to say I would highly recomend them and if I ever move I will be buying my second pool from them.

Pros: price, product design, nice sales people

Cons: none that I know of

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WE HAD RENAISSANCE BUILD OUR POOL / SPA, GREAT PEOPLE TO DEAL WITH, ESPECIALLY JIM THE OWNER. I AM VERY HAPPY AND WOULD RECOMEND RENAISSANCE POOLS TO ANYONE.

2
★★★★★

WE HAD RENAISSANCE BUILD OUR POOL / SPA, GREAT PEOPLE TO DEAL WITH, ESPECIALLY JIM THE OWNER. I AM VERY HAPPY AND WOULD RECOMEND RENAISSANCE POOLS TO ANYONE.

Pros: GREAT POOL & SPA!!! BEST SERVICE EVER!!!

Cons: NONE

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WE ARE IN CONTRACT WITH THE BOULDER HWY LOCATION, WE HAVE NEVER BEEN TO THE CRAIG RD. STORE.
yesterday, while on the phone with Jim, the owner, my husband was yelled at, threatened, and hung up on.
"Once they have your money, they turn into the devil."
this is a quote I just read from another 'poster'. I am starting to believe that.
They were so nice and helpful at first, now Jim's story seems to be changing, and he's getting very angry and short.
We aren't really happy with the way we were treated but I am civil enough to know that getting angry and acting like an idiot doesn't get you anywhere.
We are still in the middle of our contract... I'm hoping Jim has cooled down, and will change his tune today. An apology to my husband for the way he was treated is due, however, I'm not holding my breath. And the threatening!?! Where in the world did that come from.
When this deal is all done, I hope to have a great pool in my own back yard retreat, and never have to deal with these people again.
I'm a true believer in Karma, and I think Jim is going to get a big wake up call on his customer service relations.
It's too bad they are the only dealer of Viking Pools in the area.

0
★☆☆☆☆

WE ARE IN CONTRACT WITH THE BOULDER HWY LOCATION, WE HAVE NEVER BEEN TO THE CRAIG RD. STORE.
yesterday, while on the phone with Jim, the owner, my husband was yelled at, threatened, and hung up on.
"Once they have your money, they turn into the devil."
this is a quote I just read from another 'poster'. I am starting to believe that.
They were so nice and helpful at first, now Jim's story seems to be changing, and he's getting very angry and short.
We aren't really happy with the way we were treated but I am civil enough to know that getting angry and acting like an idiot doesn't get you anywhere.
We are still in the middle of our contract... I'm hoping Jim has cooled down, and will change his tune today. An apology to my husband for the way he was treated is due, however, I'm not holding my breath. And the threatening!?! Where in the world did that come from.
When this deal is all done, I hope to have a great pool in my own back yard retreat, and never have to deal with these people again.
I'm a true believer in Karma, and I think Jim is going to get a big wake up call on his customer service relations.
It's too bad they are the only dealer of Viking Pools in the area.

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We decided to take advantage of the current economic situation and get a ceramic pool from Renaissance.
I have only dealt with the owner, Jim and his wife. So far, so good.
We are doing the install ourself. They are there to offer help every step of the way. They are letting us use their trailer for delivery free of charge. They gave us a great deal on the pool and all the accessories.
Of course, the pool is not done yet, so who knows, they could turn into the devil just like another reviewer said, but so far, they aren't.
I highly recommend going threw an owner of the company if at all possible, instead of a salesman.

2
★★★★☆

We decided to take advantage of the current economic situation and get a ceramic pool from Renaissance.
I have only dealt with the owner, Jim and his wife. So far, so good.
We are doing the install ourself. They are there to offer help every step of the way. They are letting us use their trailer for delivery free of charge. They gave us a great deal on the pool and all the accessories.
Of course, the pool is not done yet, so who knows, they could turn into the devil just like another reviewer said, but so far, they aren't.
I highly recommend going threw an owner of the company if at all possible, instead of a salesman.

Pros: friendly, not pushy

Cons: gotta spend money.

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0
★☆☆☆☆

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Pros: none

Cons: none

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I am quite pleased with the installation of our Renaissance Pool. The show room was nice and the sales people were very friendly and answered all our questions. I installation took less time than expected and we were swimming before summer. I love the feel of the ceramic pools vs the concrete. This was a good purchase for us.

2
★★★★★

I am quite pleased with the installation of our Renaissance Pool. The show room was nice and the sales people were very friendly and answered all our questions. I installation took less time than expected and we were swimming before summer. I love the feel of the ceramic pools vs the concrete. This was a good purchase for us.

Pros: professional

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We are unhappy with the installation time and our pool. They took much longer than promised or what they advertise for. We are unhappy with our pool for the price we paid.

1
★☆☆☆☆

We are unhappy with the installation time and our pool. They took much longer than promised or what they advertise for. We are unhappy with our pool for the price we paid.

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Not so impressed with the installation time. I thought their customer service was lacking. They were pleasant in the show room but once I started calling to ask when their crews were going to show up I had a very difficult time getting them to answer the phone or to return my calls. They were either late or never showed on the days I expected them.

0
★☆☆☆☆

Not so impressed with the installation time. I thought their customer service was lacking. They were pleasant in the show room but once I started calling to ask when their crews were going to show up I had a very difficult time getting them to answer the phone or to return my calls. They were either late or never showed on the days I expected them.

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Wow, a pool in 4 weeks? 16 days? I think someone is writing some phoney reviews here. These clowns couldn't install a blowup pool in that much time. They tried to tell us they could install a pool in 4 weeks but what a bunch of lies. It took several MONTHS. They were backed up on work and short on laborers but never short on excuses. If you want a decent size pool as we did it's obviously not going to go in in 3-4 weeks. Anyone who's had a pool installed knows the amount of work involved especially if you want anything nice done to it. Inspections alone take weeks to complete and they failed so many of ours we had enormous delays. We ordered a basic pool but it still took 2 months just to deliver. They installed ONE filter for our 16,000 gal pool which we were informed by a professional is way over worked for this size of pool. All selling points they use to hook us in on this pool were lies. Fast installation: FALSE- months. Less chemicals: FALSE - just as many as a regular pool. Less energy: False - we have to run our pool just as much as a concrete pool and because our ONE filter has to run 16,000 gals through it and we have to clean it more frequently. They also don't TELL you that these types of pools can't be drained and cleaned like a concrete pools. Draining it you can cause serious damage to the shell but ask any pool expert, you HAVE to change out the water in your pool eventually because the water become so hard that the chemicals stop working. They won't take any responsibilty if any damge is done to your pool if you try to drain it either. This is a secret fact they hide because they try to make it look like they are better and easier to maintain than concrete pools when in fact they are not. Overall their pools might cost less than SOME of their competitors but that's because you get what you pay for. Their pool designs are cheap and boring. These guys are the Wal-mart of the pool industry. If you want a nice pool, don't hire these guys.

0
★☆☆☆☆

Wow, a pool in 4 weeks? 16 days? I think someone is writing some phoney reviews here. These clowns couldn't install a blowup pool in that much time. They tried to tell us they could install a pool in 4 weeks but what a bunch of lies. It took several MONTHS. They were backed up on work and short on laborers but never short on excuses. If you want a decent size pool as we did it's obviously not going to go in in 3-4 weeks. Anyone who's had a pool installed knows the amount of work involved especially if you want anything nice done to it. Inspections alone take weeks to complete and they failed so many of ours we had enormous delays. We ordered a basic pool but it still took 2 months just to deliver. They installed ONE filter for our 16,000 gal pool which we were informed by a professional is way over worked for this size of pool. All selling points they use to hook us in on this pool were lies. Fast installation: FALSE- months. Less chemicals: FALSE - just as many as a regular pool. Less energy: False - we have to run our pool just as much as a concrete pool and because our ONE filter has to run 16,000 gals through it and we have to clean it more frequently. They also don't TELL you that these types of pools can't be drained and cleaned like a concrete pools. Draining it you can cause serious damage to the shell but ask any pool expert, you HAVE to change out the water in your pool eventually because the water become so hard that the chemicals stop working. They won't take any responsibilty if any damge is done to your pool if you try to drain it either. This is a secret fact they hide because they try to make it look like they are better and easier to maintain than concrete pools when in fact they are not. Overall their pools might cost less than SOME of their competitors but that's because you get what you pay for. Their pool designs are cheap and boring. These guys are the Wal-mart of the pool industry. If you want a nice pool, don't hire these guys.

Pros: none

Cons: liars, bad service, slow installation, sleasy sales tactics

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My husand and I brought our Renaissance Pool in 2005. The installation was done very quickly. The Customer Service was great. Also the workers were very professional and polite. The office staff was always available for any questions that we had during our installation. We have had no problems with our pool. I would highly recommend this pool and company.

2
★★★★★

My husand and I brought our Renaissance Pool in 2005. The installation was done very quickly. The Customer Service was great. Also the workers were very professional and polite. The office staff was always available for any questions that we had during our installation. We have had no problems with our pool. I would highly recommend this pool and company.

Pros: Excellent Customer Service

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It sounds to me like the same person wrote all 3 negative reviews.

I love my pool and the service could not have been better.
My pool was completed on time and by one contractor, no others were involved.

The owner was always available to talk to and the entire staff was a pleasure doing business with.

I have two friends that were so impressed with my pool that they are currently buying pools from Renaissance Pools and Spas.

I would highly recommend this company!

Thanks again Renaissance Pools and Spas, keep up the great work!

2
★★★★★

It sounds to me like the same person wrote all 3 negative reviews.

I love my pool and the service could not have been better.
My pool was completed on time and by one contractor, no others were involved.

The owner was always available to talk to and the entire staff was a pleasure doing business with.

I have two friends that were so impressed with my pool that they are currently buying pools from Renaissance Pools and Spas.

I would highly recommend this company!

Thanks again Renaissance Pools and Spas, keep up the great work!

Pros: Great service, great work, great pool!

Cons: None

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When my husband and I began looking for a pool in 2007 we had no knowledge of pools or the required maintenance on pools. The salesperson at Renaissance was very knowledgeable and polite. He advised us of the savings we would enjoy with a Renaissance Ceramic Pool as a result of the minimal amount of maintenance required as compared to the old style concrete pools. The installation was only 4 weeks from start to finish. The company was very responsive to all our needs and requests during that time. The workers were very professional and polite. The pool is fantastic. It is beautiful and their is virtually no maintenance required to keep it looking that way. Our family couldn't be happier with the choice of Renaissance and their ceramic pool.

2
★★★★★

When my husband and I began looking for a pool in 2007 we had no knowledge of pools or the required maintenance on pools. The salesperson at Renaissance was very knowledgeable and polite. He advised us of the savings we would enjoy with a Renaissance Ceramic Pool as a result of the minimal amount of maintenance required as compared to the old style concrete pools. The installation was only 4 weeks from start to finish. The company was very responsive to all our needs and requests during that time. The workers were very professional and polite. The pool is fantastic. It is beautiful and their is virtually no maintenance required to keep it looking that way. Our family couldn't be happier with the choice of Renaissance and their ceramic pool.

Pros: beautful product with life time warranty.

Cons: none

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I dont know what the other people are talking about. I bought my pool in may of 2007 and Renaissance had my pool completley finished in 16 days!!!! The office staff kept me informed of the whole process, and was friendly. Also everyone that came to my house was renaissance employees not a bunch a sub contractors. this was the only company I went to that didnt attack me right when i walked thru the door. They wernt phushy like the other companys i went to. My pool is so pretty I get tons of complements on how the water looks like the beach (I got the pebble beach color) The pool itself is amazing, so easy to clean.I got the bermuda model and it has lots of seats and a walking ledge for my kids. I also got the shasta spa (round model) I couldnt be happier with the service or the product. I would highly recommend this company to anyone.

2
★★★★★

I dont know what the other people are talking about. I bought my pool in may of 2007 and Renaissance had my pool completley finished in 16 days!!!! The office staff kept me informed of the whole process, and was friendly. Also everyone that came to my house was renaissance employees not a bunch a sub contractors. this was the only company I went to that didnt attack me right when i walked thru the door. They wernt phushy like the other companys i went to. My pool is so pretty I get tons of complements on how the water looks like the beach (I got the pebble beach color) The pool itself is amazing, so easy to clean.I got the bermuda model and it has lots of seats and a walking ledge for my kids. I also got the shasta spa (round model) I couldnt be happier with the service or the product. I would highly recommend this company to anyone.

Pros: cleaning, service, looks of the pool, lots to choose from, service

Cons: wish i bought a pool sooner

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This place is worst than the other two reviews state. They are the worst business in Las Vegas. After they have your money they turn into the devil. The worst summer I have ever spent was the year that I had these swindlers put a pool in for me, plus the owner is friends with people at the contractors board, so you don't have any options to have these decietful people do things right. The owner will not talk to you, all that you can speak to are german women that must have learned there customer service skills from Hitler himself. PLEASE DO YOURSELF A FAVOR, AND FIND A POOL PLACE THAT HAS CREDENTIALS-- AS RENAISANCE POOLS HAS NONE. I have never been treated as bad as these people treated me, and my family. They took allot more time to to get it in, broke water lines that were blammed on me, broke my fence, and I had to repair it. put cool deck all over my freshly painted wall, and would not repaint it. Also everyone except the office workers are subcontracters, so you could do the same job yourself, and it would be better for you. They never did any work that passed clark county regulations the first time, and then blammed not passing on me, and I did not do any of the work. They are a sleazy, lazy, ignorant company. They must know people in the legal system to stay in business. DON'T DO BUSINESS WITH THIS TERRIBLE COMPANY.

0
★☆☆☆☆

This place is worst than the other two reviews state. They are the worst business in Las Vegas. After they have your money they turn into the devil. The worst summer I have ever spent was the year that I had these swindlers put a pool in for me, plus the owner is friends with people at the contractors board, so you don't have any options to have these decietful people do things right. The owner will not talk to you, all that you can speak to are german women that must have learned there customer service skills from Hitler himself. PLEASE DO YOURSELF A FAVOR, AND FIND A POOL PLACE THAT HAS CREDENTIALS-- AS RENAISANCE POOLS HAS NONE. I have never been treated as bad as these people treated me, and my family. They took allot more time to to get it in, broke water lines that were blammed on me, broke my fence, and I had to repair it. put cool deck all over my freshly painted wall, and would not repaint it. Also everyone except the office workers are subcontracters, so you could do the same job yourself, and it would be better for you. They never did any work that passed clark county regulations the first time, and then blammed not passing on me, and I did not do any of the work. They are a sleazy, lazy, ignorant company. They must know people in the legal system to stay in business. DON'T DO BUSINESS WITH THIS TERRIBLE COMPANY.

Pros: WHEN THEY LEFT MY LIFE FOREVER WAS THE ONLY GOOD THING

Cons: AFTER THE SALESMEN EVERYTHING WAS BAD

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Good installation.,no problems whatsoever. We are really enjoying our pool during those hot months here. Profesional and polite. We are very please with this company

4
★★★★☆

Good installation.,no problems whatsoever. We are really enjoying our pool during those hot months here. Profesional and polite. We are very please with this company

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1 out of 1 people found this review helpful.

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I would advise not to enter a contract with this company. They are deceitful and sleazy. They claim they can build a pool in as little as 3 weeks and it took over 9 months to complete ours. Their contract states that they will finish contruction within 180 however when they don't they claim they are not responsible for delays caused by circumstances outside their control such as weather, unavailibilty of materials, or laborers not showing up for work. It never rained once while they were supposed to be excavating our yard however they frequently never showed up for work on days promised and never returned our calls when we complained. They claim they do not use sub-contractors on all their ads but this is a lie also. They have several sub contractors that come to the home and they do not claim responsibilty for their cause in delays or problems. Their are hidden fees in the contract for permits and extra equipment that they never tell you about. Overall, this company was a bad experience to deal with. They were unproffesional and rude over the phone any time we needed to discuss any issues or problems. Anyone would be better off with a concrete pool. It's not worth the hassle and nightmare we experienced.

0
★☆☆☆☆

I would advise not to enter a contract with this company. They are deceitful and sleazy. They claim they can build a pool in as little as 3 weeks and it took over 9 months to complete ours. Their contract states that they will finish contruction within 180 however when they don't they claim they are not responsible for delays caused by circumstances outside their control such as weather, unavailibilty of materials, or laborers not showing up for work. It never rained once while they were supposed to be excavating our yard however they frequently never showed up for work on days promised and never returned our calls when we complained. They claim they do not use sub-contractors on all their ads but this is a lie also. They have several sub contractors that come to the home and they do not claim responsibilty for their cause in delays or problems. Their are hidden fees in the contract for permits and extra equipment that they never tell you about. Overall, this company was a bad experience to deal with. They were unproffesional and rude over the phone any time we needed to discuss any issues or problems. Anyone would be better off with a concrete pool. It's not worth the hassle and nightmare we experienced.

Pros: none

Cons: very slow installation, rude service

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1
★★☆☆☆

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If you want a ceramic/fiberglass pool in Las Vegas, you want to get a Viking pool from Renaissance. I really don't like concrete pools, so I was limited to a few companies in town that do ceramic pools. The only problem I had with them was that it took them forver to finish my pool. Everyone was building pools by getting home equity loans and I think Renaissance got ahead of themselves. When I spoke to employees asking why it took so long, they told me they have a crew that usually does 100 pools a year, but now they had 500 plus pools to do with the same crew. Quality and workmanship were all great, and I wasn't in a rush for my pool to be done, so it wasn't a huge deal that it took them 6 months.

3
★★★☆☆

If you want a ceramic/fiberglass pool in Las Vegas, you want to get a Viking pool from Renaissance. I really don't like concrete pools, so I was limited to a few companies in town that do ceramic pools. The only problem I had with them was that it took them forver to finish my pool. Everyone was building pools by getting home equity loans and I think Renaissance got ahead of themselves. When I spoke to employees asking why it took so long, they told me they have a crew that usually does 100 pools a year, but now they had 500 plus pools to do with the same crew. Quality and workmanship were all great, and I wasn't in a rush for my pool to be done, so it wasn't a huge deal that it took them 6 months.

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