A Master Mechanic

★☆☆☆☆
  • 95 E Glendale Ave 14

    Sparks, NV 89431

    Cross street: <p>If you&#x02019;re looking for Auto Repair in Reno, NV, we would love to be your new Automotive Repair shop. At A Master Mechanic,&#x000A0;YOU&#x000A0;are our number one priority.</p>

    Map & Directions
  • 775-358-6777

Automotive

Automotive
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We had two major repairs done on our Subaru. The first one was a new timing belt. A couple of days after the job was completed, the car was used to transport kids to a field trip. The car completely overheated on the way up to Galena Creek. Master Mechanics were nice enough to tow it to the shop. They checked it out and stated it needed a head gasket replaced. We took it to another mechanic to get a second opinion. They stated that a radiator hose was completely loose and were surprised that it had not been noticed by Master Mechanics when they looked at the car, or initially when they repaired it because it is so obvious. That was why it overheated. The second auto shop did confirm it needed a head gasket replaced. We got that job done by Master Mechanic and later noticed that the car seemed to smoke a bit and smell slightly like smoke. We were told it was just residue. It continued for some time so we took it to another mechanic who stated our car was leaking in a few places that should have been taken care of by the head gasket job. We took it back to Master Mechanic and since it was under warranty, they had to fix it for free. It continued to smoke for the next few days. We took it to the second mechanic who stated that it looked like they had done nothing to fix the problem and it was still leaking in the same places. We took it back to Master Mechanic and asked them to fix it right.
Another experience we had was that we had one price quoted to us for parts two different times we were in, and then the price changed later in the day to a higher price. We noticed this more clearly because when we were sitting there waiting for our car one of the times, the same thing happened to another customer. He was at the counter and stated that he was quoted one price over the phone and now he was being quoted a higher price for parts. I checked for complaints online, and here on Yelp a person stated it happened to them. We don't feel these guys can be trusted and our experience with them was very stressful and disappointing. I gave them one star because they were friendly.

1
★☆☆☆☆

We had two major repairs done on our Subaru. The first one was a new timing belt. A couple of days after the job was completed, the car was used to transport kids to a field trip. The car completely overheated on the way up to Galena Creek. Master Mechanics were nice enough to tow it to the shop. They checked it out and stated it needed a head gasket replaced. We took it to another mechanic to get a second opinion. They stated that a radiator hose was completely loose and were surprised that it had not been noticed by Master Mechanics when they looked at the car, or initially when they repaired it because it is so obvious. That was why it overheated. The second auto shop did confirm it needed a head gasket replaced. We got that job done by Master Mechanic and later noticed that the car seemed to smoke a bit and smell slightly like smoke. We were told it was just residue. It continued for some time so we took it to another mechanic who stated our car was leaking in a few places that should have been taken care of by the head gasket job. We took it back to Master Mechanic and since it was under warranty, they had to fix it for free. It continued to smoke for the next few days. We took it to the second mechanic who stated that it looked like they had done nothing to fix the problem and it was still leaking in the same places. We took it back to Master Mechanic and asked them to fix it right.
Another experience we had was that we had one price quoted to us for parts two different times we were in, and then the price changed later in the day to a higher price. We noticed this more clearly because when we were sitting there waiting for our car one of the times, the same thing happened to another customer. He was at the counter and stated that he was quoted one price over the phone and now he was being quoted a higher price for parts. I checked for complaints online, and here on Yelp a person stated it happened to them. We don't feel these guys can be trusted and our experience with them was very stressful and disappointing. I gave them one star because they were friendly.

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Charged me $100. to run a diagnostic. Informed me (very convincingly) that I needed a transmission control module that they could get used and rebuilt for $800. and installed for $1200. Took it to another shop where the mechanic said the diagnostic that I paid $100. for didn't even make sense. He ran a diagnostic at no charge, got me a rebuilt TCM for $300. and completed the work for $480. total. Works perfectly. It's shops like A Master Mechanic that make it hard on the honest mechanic's out there. Stay away!

1
★☆☆☆☆

Charged me $100. to run a diagnostic. Informed me (very convincingly) that I needed a transmission control module that they could get used and rebuilt for $800. and installed for $1200. Took it to another shop where the mechanic said the diagnostic that I paid $100. for didn't even make sense. He ran a diagnostic at no charge, got me a rebuilt TCM for $300. and completed the work for $480. total. Works perfectly. It's shops like A Master Mechanic that make it hard on the honest mechanic's out there. Stay away!

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Message from A Master Mechanic

Auto repair is all about service here at A Master Mechanic. We serve the cities of Reno, Sparks, Fernley, Carson City, Incline Village, South Lake Tahoe, and Tahoe City. Our main focus is on providing excellent customer service, and we pride ourselves on having the best customers around! We understand that your vehicle is an investment and we care for each customer??s vehicle as if it were our own. We service all Gas and Diesel, Foreign and Domestic Vehicles. Our friendly, ASE Certified technicians are knowledgeable in every aspect of car and truck repair, which is why we can offer a 12 month, 12,000 mile warranty. If you??re looking for an Auto Repair shop in Reno, why not give us a call? You??ll be glad you did!

More about A Master Mechanic

Automotive, Automotive Repair, Truck Repair, Brake Repair, Smog Testing

 

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