Volvo Of Las Vegas - CLOSED

★★★★☆
  • 7705 West Sahara Ave

    Las Vegas, NV 89117

    Map & Directions
  • 702-317-1000

3.5714 7
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After noticing a heavy gas smell in our garage we contacted Volvo. It was explained that our fuel pump my be malfunctioning. We discovered that there was a recall on these particular fuel pumps and again contacted the dealership. They said we were not covered within the recall and would have to pay for service. Petitioned Volvo headquarters December 27th 2011 spoke to Tracy ext 1969. They in turn contacted Volvo Las Vegas to fix the cracked fuel pump in our car. We pointed out the recall again but they claim that even though the problem occurred in our particular model and year and in the state claimed, our vin number is not covered under this recall. Our service is limited to an extended warranty that surprisingly ended just months ago. We took vehicle to a reputable mechanic familiar with this particular problem and he verified that it is indeed the fuel pump mentioned in recall that has cracked and is causing an extremely dangerous fire hazard.
Again spoke to Volvo and they refuse to fix this issue. They refuse to even look at the vehicle unless we pay $139. The general manager at Volvo Las Vegas, claims this issue will not cause any sort of fire danger and he's never seen any issue with this leak. He said that the car is built so that the gas will not pool but "drain" out of the car. Apparently gasoline draining from the car is not considered to be dangerous. When our vehicle was inspected the fuel was pooling under the passenger seats and in particular under my three year olds car seat. We have photos ad documents.
At this point we have no other option but to have the repairs made and pay. We've chosen to have the work done at another shop as we do not trust this the Volvo dealership. They have been extremely underhanded and dishonest in all of our dealings.
Volvo is very much aware of the problem. If they weren't, then the 2001-2005's would not have been recalled. I'd have no problem paying for a repair if that repair needed to be done because of wear and tear. However, when it comes to a defect in the design and or manufacturing process it is the responsibility of the company to correct. The age of the vehicle has nothing to do with the fact that the plastic flange cracks in extreme heat. This should have been taken into account before the car was sold.
This company refuses to fix a potentially deadly issue with their product. I hope there can be some solution before someone is hurt or worse.
If you are having the same issue or similar problems with this company please contact and file a complaint with the NHTSA 1-888-327-4236
The Federal Trade Commission 877-382-4357
Better Business Bureau and your states Attorney Generals office.
Good luck and stay away from this place.

1
★☆☆☆☆

After noticing a heavy gas smell in our garage we contacted Volvo. It was explained that our fuel pump my be malfunctioning. We discovered that there was a recall on these particular fuel pumps and again contacted the dealership. They said we were not covered within the recall and would have to pay for service. Petitioned Volvo headquarters December 27th 2011 spoke to Tracy ext 1969. They in turn contacted Volvo Las Vegas to fix the cracked fuel pump in our car. We pointed out the recall again but they claim that even though the problem occurred in our particular model and year and in the state claimed, our vin number is not covered under this recall. Our service is limited to an extended warranty that surprisingly ended just months ago. We took vehicle to a reputable mechanic familiar with this particular problem and he verified that it is indeed the fuel pump mentioned in recall that has cracked and is causing an extremely dangerous fire hazard.
Again spoke to Volvo and they refuse to fix this issue. They refuse to even look at the vehicle unless we pay $139. The general manager at Volvo Las Vegas, claims this issue will not cause any sort of fire danger and he's never seen any issue with this leak. He said that the car is built so that the gas will not pool but "drain" out of the car. Apparently gasoline draining from the car is not considered to be dangerous. When our vehicle was inspected the fuel was pooling under the passenger seats and in particular under my three year olds car seat. We have photos ad documents.
At this point we have no other option but to have the repairs made and pay. We've chosen to have the work done at another shop as we do not trust this the Volvo dealership. They have been extremely underhanded and dishonest in all of our dealings.
Volvo is very much aware of the problem. If they weren't, then the 2001-2005's would not have been recalled. I'd have no problem paying for a repair if that repair needed to be done because of wear and tear. However, when it comes to a defect in the design and or manufacturing process it is the responsibility of the company to correct. The age of the vehicle has nothing to do with the fact that the plastic flange cracks in extreme heat. This should have been taken into account before the car was sold.
This company refuses to fix a potentially deadly issue with their product. I hope there can be some solution before someone is hurt or worse.
If you are having the same issue or similar problems with this company please contact and file a complaint with the NHTSA 1-888-327-4236
The Federal Trade Commission 877-382-4357
Better Business Bureau and your states Attorney Generals office.
Good luck and stay away from this place.

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These guys did not bargain in good faith and tried to screw us on a warranty plan for the car. Who would think used car salesman were so unethical? Unfortunately, these guys are typical used car salesman. I am sure buying a new car from

3
★★★★★

These guys did not bargain in good faith and tried to screw us on a warranty plan for the car. Who would think used car salesman were so unethical? Unfortunately, these guys are typical used car salesman. I am sure buying a new car from

.

I just bought my new 2011 Volvo XC 60 best car buying experience I have ever had.

3
★★★★★

I just bought my new 2011 Volvo XC 60 best car buying experience I have ever had.

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Very nice people there. I hate car shopping and am always ready for the all day process and negotiation. This was not the case! Because it's a smaller dealership, the process was very easy and quick! A special thanks to the Robby for making the financing process easy and understandable!!!

5
★★★★★

Very nice people there. I hate car shopping and am always ready for the all day process and negotiation. This was not the case! Because it's a smaller dealership, the process was very easy and quick! A special thanks to the Robby for making the financing process easy and understandable!!!

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I wanted to buy an inexpensive used vehicle so I did not have payments anymore. This was quite a project because every time I called on a car that I liked, it was sold or in terrible condition. I found a car that I liked on Craigslist and called the number. Rocky from Volvo of Las Vegas answered and the car was actually still available! Better yet, the price was accurate and the car was in excellent condition. They have a great selection, nice salespeople, and the dealership is clean! I could not have asked for a better experience unless the car was free! This dealership is located on West Sahara 2 blocks west of Rainbow.

2
★★★★★

I wanted to buy an inexpensive used vehicle so I did not have payments anymore. This was quite a project because every time I called on a car that I liked, it was sold or in terrible condition. I found a car that I liked on Craigslist and called the number. Rocky from Volvo of Las Vegas answered and the car was actually still available! Better yet, the price was accurate and the car was in excellent condition. They have a great selection, nice salespeople, and the dealership is clean! I could not have asked for a better experience unless the car was free! This dealership is located on West Sahara 2 blocks west of Rainbow.

Pros: Relaxed staff, clean, great selection

Cons: Located on West Sahara and I live in Henderson!

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One star. David Radford ordered our C30R and then all of a sudden the price on the documents WERE WRONG. He was shady filling out the forms and did not even know the info that we already knew about the car. The price difference was 2 grand.Today I called the general manager Larry Hamilton and he never blamed his incompetent salesman and that tough luck they are canceling our ordered car. He stated it was no a CONTRACT.....well what did we sign and pay $2000 down on????? Did we do it just for fun?!??!?! These old guys care about their smoke breaks and looking up info that they have no clue about. We are actually not even wanting to buy the car now after reading feedback about their service center.....we live here in Vegas and would have to keep up the checkups on our 2011 car. NEVER DEAL WITH THESE RIDICULOUS INCOMPETENT DEALER WANNABES!!!!!!

1
★☆☆☆☆

One star. David Radford ordered our C30R and then all of a sudden the price on the documents WERE WRONG. He was shady filling out the forms and did not even know the info that we already knew about the car. The price difference was 2 grand.Today I called the general manager Larry Hamilton and he never blamed his incompetent salesman and that tough luck they are canceling our ordered car. He stated it was no a CONTRACT.....well what did we sign and pay $2000 down on????? Did we do it just for fun?!??!?! These old guys care about their smoke breaks and looking up info that they have no clue about. We are actually not even wanting to buy the car now after reading feedback about their service center.....we live here in Vegas and would have to keep up the checkups on our 2011 car. NEVER DEAL WITH THESE RIDICULOUS INCOMPETENT DEALER WANNABES!!!!!!

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I try to get rid of my last Volvo, because I just don't want to deal with them any more!!!
I try to get rid of my last Volvo, because I just don't want to deal with them any more!!!
I try to get rid of my last Volvo, because I just don't want to deal with them any more!!!

1
★☆☆☆☆

I try to get rid of my last Volvo, because I just don't want to deal with them any more!!!
I try to get rid of my last Volvo, because I just don't want to deal with them any more!!!
I try to get rid of my last Volvo, because I just don't want to deal with them any more!!!

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