At one point and time I had entered this video store. They have a policy that if they don't have it in stock it is free the next visit. I had wanted a video and they did not have it at that time. I mentioned their policy and they had told me that it's only for certain customers.
Block Busters was giving out 2 for 1 coupons so we took advantage of it by renting two movies. We returned them 20 minutes later and we were charged for both movies full rate. I was extremely upset. We had been renting for years, had never been late and our first offense and we ended up paying out enough to beable to buy one of those movies outright. It gets even better a month later they introduce their "No Late Fees" promo. I'm done! I have never been back there again!
PROS: Good promos!
CONS: No customer loyalty.