Alamo Rent A Car

★★★☆☆

About Alamo Rent A Car

Categories
  • Auto Rentals

Automotive

Automotive
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Enterprise Rent-A-Car

3500 Executive Terminal Henderson, NV

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1452 N Boulder Hwy Henderson, NV

2.6666667 3
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I recently took a visit to Las Vegas and the car they gave me broke down on me in the middle of the night at a remote location less than 4 hours after renting it. After arguing with them on the phone for over 1 1/2 hours, they ultimately left me stranded without another car or any transportation to get back to where I was staying. They "claimed" they had to pick up the car and determine what was wrong with it before issuing me another car. I had to get another rental car from another company. Then Alamo charges me three times as much money as they should have and despite many calls and letters, they refuse to apologize or refund the cost of the rental. Do yourself a favor and don't ever rent from this company!

PROS: None
CONS: Everything they do and most importantly, VERY POOR CUSTOMER SERVICE!!!!

1
★☆☆☆☆

I recently took a visit to Las Vegas and the car they gave me broke down on me in the middle of the night at a remote location less than 4 hours after renting it. After arguing with them on the phone for over 1 1/2 hours, they ultimately left me stranded without another car or any transportation to get back to where I was staying. They "claimed" they had to pick up the car and determine what was wrong with it before issuing me another car. I had to get another rental car from another company. Then Alamo charges me three times as much money as they should have and despite many calls and letters, they refuse to apologize or refund the cost of the rental. Do yourself a favor and don't ever rent from this company!

PROS: None
CONS: Everything they do and most importantly, VERY POOR CUSTOMER SERVICE!!!!

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The car that I rented from Alamo was clean and ready to go. The only bad thing was the agent did not speak very good english and I think if he is not fluent then he should not work the desk. The buisness was clean and there was someone to answer your questions when you entered the establisment

3
★★★☆☆

The car that I rented from Alamo was clean and ready to go. The only bad thing was the agent did not speak very good english and I think if he is not fluent then he should not work the desk. The buisness was clean and there was someone to answer your questions when you entered the establisment

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The best part about Alamo is they usually run out of their midsize vehicles and gladly bump you up at no extra cost to the next size car. Every experience I've had with them and people I've recommended to them have had this experience. With that said, they aren't as cheap as Payless, but I like Alamo's car selection better. They have a wide variety of car brands: Chevy's & Hyundais seem to make up the bulk of their inventory on the low end. The location from the airport is good and for such a busy location the staff is friendly and very competent both inside at the counter and in the lot.

PROS: More car for your money if you play it right
CONS: Higher priced than some of the competition

4
★★★★☆

The best part about Alamo is they usually run out of their midsize vehicles and gladly bump you up at no extra cost to the next size car. Every experience I've had with them and people I've recommended to them have had this experience. With that said, they aren't as cheap as Payless, but I like Alamo's car selection better. They have a wide variety of car brands: Chevy's & Hyundais seem to make up the bulk of their inventory on the low end. The location from the airport is good and for such a busy location the staff is friendly and very competent both inside at the counter and in the lot.

PROS: More car for your money if you play it right
CONS: Higher priced than some of the competition

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