Planet Hyundai

Pretty simple: Made an offer online for a vehicle at Planet Hundai in Las Vegas, got a call back from Lenny stating they had excepted our offer. I asked Lenny before we came down and wasted our time did you except the offer we submitted, his reply was yes thats why I'm calling. I said we would come in the next day and if he was not there Jesse would be. Got to the dealership and was told they could not sell the car for what we offered online. Yes Lenny the Liar strikes again.

I recently called Planet Hyundai and asked to speak to a new car sales person regarding rebates. The secretary transferred me to a person named Lenny in online sales. I quoted the newspaper article which stated $7,000 off 2008 Sonatas. Lenny then raised his voice on the phone as though other salespersons were listeneing to him and stated "What $7,000 rebates theres no such thing"! He then stated he could get me out of my severely upside down SUV and stated they do it everyday with no money down. I went down there and the salesperson could not start the Sonatas because there was no gasoline in them! I could'nt even test drive one. I then let the finance manager run my credit. During this time the salesman was telling how I was going to be able to trade out of the vehicle. He then met with the finance manager and came back and told me that the dealership where I purchased my car screwed me and that I was screwed. I stated Lenny needs to pay for my gasoline because he mislead me and got me to drive to Planet Hyundai believeing there were big rebates. P.S. Their online sales person Lenny is a total flake he knows nothing about auto finance, rebates or even how to sale a car!

Planet Hyundai is a terrible dealership from start to finish. They have one of the most high pressure sales models I have ever seen, which often borders on harassment, and often results in verbal abuse and terrible deals. They frequently bait and switch, sometimes even after the deal is signed, as they did with me. Not only did they swap out the car i test drove with one that had less features, it also had a major electrical problem which they knew about before they gave it to me. The radio didn't even work, and the service techs who detailed the car knew it before they gave it to me. The same night I bought the car I was completely berated by the service manager, and was told I was a new car owner whether I liked it or not. They refused to take any accountability for the electrical problem, and told me the car was mine and I needed to deal with the service department now. The service department is just as corrupt and incompetent as the sales floor and general management. It took 5 weeks, dozens of calls never returned, emails, and finally me setting up a website about Planet Hyundai to get them to fix the car's electrical problem. If you want to find out much more about this company, including testimonials from dozens of other customers they screwed over, you can go to PlanetHyundaiSucks dot com.

If you're looking for a dealership that doesn't give you a run-around...this isn't it. The sales staff are just "mouthpieces" and can't make any type of decision by themselves. A customer can be there for literally hours and still not have the paperwork finished (that's IF you can finally get the sales manager to give you a reasonable offer).

One positive is the service department. The hours are AWESOME and generally it's a good experience.

PROS: Service Department Hours
CONS: Ability and Time Required to make a reasonable deal.

I wanted to buy a new car in 2004 after I sold my house. Had to sell because got ripped of while sick from breast cancer. Told them I only wanted to pay one year to rebuild credit-pay cash for the rest. Said what I wanted, and asked what downpayment they needed to pay off in a year-They said $9,000.00 Put it down-after 8 mos of payments, still owed over $8,000.00! Cheated me-went to Henderson Hyundai and was treated great! Had to put another $4,000.00 down because I was so much in the hole. Stay away from PH. They steal from widowed b.c. survivor moms!

PROS:
CONS: READ ALL YOUR PAPERWORK DON'T GET PROMISED DEAL

I was looking for a dependable car, heard the promos and went to the dealer. Bought a sedan, have had it now for 2 years and have all service done at Planet. I was surprised by their attittude! Very reasonable prices for service and a great guarantee! Liked it so much I bought my daughter a little Hundai the following year (she likes them too)

PROS: Dealership, organized, reasonable
CONS: Dealership, busy

I recently got a settlement and wanted a new car.One I could pay cash for.Well I went to Planet Hyundai in my old beat up truck asked to see the 6,000.00 cars and was told to walk out to the side of the building.The salesman was rude(thinking I had no money) and didn't even open up the doors so I could get in and sit down! Well I got my hyundai at another place and I got a great car for a great price.If you want a car don't go here!

I recently purchased a new car from Planet Hyundai after I've been looking around town for the best deals for months. Not only I got a great deal with the price. I also got a great deal on warranty. They offer so many selection of new and used cars so I think everyone should check them out.

I am very pleased to say that I have found a dealer that actually follows the warranty. I took my wife's car in for a repair and they informed me that it was covered by the vehicle's warranty and I would have no out of pocket cost. The repair was done quickly and they are open until midnight which in this town is a blessing. The service advisor wasn't pushy about trying to up sell other services, but did let me know what services they reccommended.

I would NOT recommend this establishment to anyone. I went there to purchase a vehicle and after finding what I really wanted, the salesman became a complete jerk. He was very intimidating and didn't listen to my needs in regards to the purchase. I ended up leaving in tears.

The service department is fast, efficient, and courteous. I took the car in for an oil change, but they also replaced a headlamp that had burned out. I guess it was covered under my warranty, because they only charged me for the oil change.