Casey's Cameras

★★★☆☆
  • 1550 E Tropicana Ave

    Las Vegas, NV 89119

    Map & Directions
  • 702-736-0890

About Casey's Cameras

3.0 20
Hi! Sign in to let us know how Casey's Cameras was?
Write a Review
.

Wow, what awful customer service I received yesterday. I stopped by the store late afternoon to look at Canon zoom lenses. The store was empty except for a tall grey haired man who I have seen before and a sweet teen aged female. I walked up to the gentleman and asked for some purchasing advice on which lens to get as there are many to choose from in the L serie range I was considering. Seeing that a customer is asking about a $1000+ lens, you would think that the gentleman would stop counting his receipts and look up at the counter, maybe simply out of respect. Instead, the teen aged girl stepped in and brought me over to the lens counter. She casually pointed at the boxed selections on the wall and after hearing all my questions, she just said, "for indoors, you need f2.8" Well, duh.

If I just wanted the best price, I would buy from Amazon online. But I stop by brick and mortar stores to speak intelligently to people who I assume are also photography folks who have advice to offer. Without this advice, or knowledgeable sales experience, what is the point of Casey's Cameras?

My experience was not an overly rude one, just laughably futile. The girl just wanted to sell me Tamrons, which I assume, they have much better margins on. When I was about to leave, even the girl sensed the futility of my visit. I stopped in essentially to look over the lens boxes! Thankfully, I had a pro photographer friend to call and ask my questions later and they were not surprised about my experience at all!

Needless to say, this will be my last visit to Caseys for the foreseeable future. My advice to this store is to push the sales experience. I wanted to pick the brain of the grey haired gentleman. I may even have bought my lens there. But he IGNORED me. I hope he got a real accurate count on those receipts as that cost him the $1000+ sale.

1
★☆☆☆☆

Wow, what awful customer service I received yesterday. I stopped by the store late afternoon to look at Canon zoom lenses. The store was empty except for a tall grey haired man who I have seen before and a sweet teen aged female. I walked up to the gentleman and asked for some purchasing advice on which lens to get as there are many to choose from in the L serie range I was considering. Seeing that a customer is asking about a $1000+ lens, you would think that the gentleman would stop counting his receipts and look up at the counter, maybe simply out of respect. Instead, the teen aged girl stepped in and brought me over to the lens counter. She casually pointed at the boxed selections on the wall and after hearing all my questions, she just said, "for indoors, you need f2.8" Well, duh.

If I just wanted the best price, I would buy from Amazon online. But I stop by brick and mortar stores to speak intelligently to people who I assume are also photography folks who have advice to offer. Without this advice, or knowledgeable sales experience, what is the point of Casey's Cameras?

My experience was not an overly rude one, just laughably futile. The girl just wanted to sell me Tamrons, which I assume, they have much better margins on. When I was about to leave, even the girl sensed the futility of my visit. I stopped in essentially to look over the lens boxes! Thankfully, I had a pro photographer friend to call and ask my questions later and they were not surprised about my experience at all!

Needless to say, this will be my last visit to Caseys for the foreseeable future. My advice to this store is to push the sales experience. I wanted to pick the brain of the grey haired gentleman. I may even have bought my lens there. But he IGNORED me. I hope he got a real accurate count on those receipts as that cost him the $1000+ sale.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

They has the lens I needed for my camera and the staff was helpful and quick. I may have paid a little more than I wanted, but this was the only place I could find what I needed. I had a good experience and will go back if I need to.

5
★★★★★

They has the lens I needed for my camera and the staff was helpful and quick. I may have paid a little more than I wanted, but this was the only place I could find what I needed. I had a good experience and will go back if I need to.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I am a professional cinematographer and stopped by Casey's Camera as I was passing through Las Vegas because I had an urgent need for a tripod. Out of all of the camera houses and people I have worked with over the past 10+ years in Hollywood and the world, this store has got to have the absolute worst customer service I've ever experienced. I felt extremely disrespected shopping here. Both of the salesman came off as greedy, arrogant salesmen only concerned with making a buck that had no concern for a professional's needs. One of the salesman tried to shake my hand as he was screwing me out of an extra $400 I had to pay because he refused to sell a Manfrotto tripod without the head.Who does that? I spent 2 hours driving to other camera stores for a cheaper solution in Las Vegas because I didn't want to purchase from these jerks. But in the end, I couldn't find the tripod anywhere else and I had to spend twice as much because BOTH salesmen at Casey's refused to help and understand my professional needs. They could have easily ordered another tripod and sold the "package". Had they helped me, I would be sending all of my DPs and Directors to this store.

I highly recommend everyone to avoid Casey Camera and consider shopping at B&C Camera. The German man at B&C was extremely nice and bent over backwards to be helpful. He even offered me bottled water.

Stay away from Casey's, they just want your money nothing else.

0
★☆☆☆☆

I am a professional cinematographer and stopped by Casey's Camera as I was passing through Las Vegas because I had an urgent need for a tripod. Out of all of the camera houses and people I have worked with over the past 10+ years in Hollywood and the world, this store has got to have the absolute worst customer service I've ever experienced. I felt extremely disrespected shopping here. Both of the salesman came off as greedy, arrogant salesmen only concerned with making a buck that had no concern for a professional's needs. One of the salesman tried to shake my hand as he was screwing me out of an extra $400 I had to pay because he refused to sell a Manfrotto tripod without the head.Who does that? I spent 2 hours driving to other camera stores for a cheaper solution in Las Vegas because I didn't want to purchase from these jerks. But in the end, I couldn't find the tripod anywhere else and I had to spend twice as much because BOTH salesmen at Casey's refused to help and understand my professional needs. They could have easily ordered another tripod and sold the "package". Had they helped me, I would be sending all of my DPs and Directors to this store.

I highly recommend everyone to avoid Casey Camera and consider shopping at B&C Camera. The German man at B&C was extremely nice and bent over backwards to be helpful. He even offered me bottled water.

Stay away from Casey's, they just want your money nothing else.

.

I'm assuming the little guy with gray hair, who was working the register is the manager. He couldn't have been less interested with anything I had to ask and basically ignored me so he could refill the stapler with staples. When I went to the camera counter, this Japanese kid who's about 6'3", 350 lbs and about as dumb as a brick came out to help me. He just stared at me like he had a lobotomy and I couldn't help waiting for the slobber to drip from his mouth! Whenever I asked a question he had a slow, one word answer....yeeees or nooooo, never breaking his retarded stare. Hey Casey's...news flash.... with the emergence of online camera stores, which destroy every price you have on every item you sell, you think it might be time to renew your thinking...or lack thereof? I feel I'm writing this in vane, since these guy's day's are numbered and their fate is diminishing by the second. I'm sure I'll see Mr.Manager feeding the fish at a local pet shop in a year or so.

0
★☆☆☆☆

I'm assuming the little guy with gray hair, who was working the register is the manager. He couldn't have been less interested with anything I had to ask and basically ignored me so he could refill the stapler with staples. When I went to the camera counter, this Japanese kid who's about 6'3", 350 lbs and about as dumb as a brick came out to help me. He just stared at me like he had a lobotomy and I couldn't help waiting for the slobber to drip from his mouth! Whenever I asked a question he had a slow, one word answer....yeeees or nooooo, never breaking his retarded stare. Hey Casey's...news flash.... with the emergence of online camera stores, which destroy every price you have on every item you sell, you think it might be time to renew your thinking...or lack thereof? I feel I'm writing this in vane, since these guy's day's are numbered and their fate is diminishing by the second. I'm sure I'll see Mr.Manager feeding the fish at a local pet shop in a year or so.

Pros: The light out front works

Cons: Has a staff that's consistant with a dead end, low paying job.

.

i have been a customer of caseys cameras since the 90's when they sold darkroom gear-- the guys there are very knowledgeable about just about everything-- recently when i was on the fence about 2 different digital camera products i stopped in to caseys and one of their staff was very helpful and patient in weighing the pros and cons of each lens without trying to get a quick sale- in the end i walked out with the lens that was right for me- i will continue to drive past several camera stores to buy my products at caseys.

2
★★★★★

i have been a customer of caseys cameras since the 90's when they sold darkroom gear-- the guys there are very knowledgeable about just about everything-- recently when i was on the fence about 2 different digital camera products i stopped in to caseys and one of their staff was very helpful and patient in weighing the pros and cons of each lens without trying to get a quick sale- in the end i walked out with the lens that was right for me- i will continue to drive past several camera stores to buy my products at caseys.

.

I've been buying from Casey's Camera since 2002, never had a problem!
The staff are always friendly, always helpful, and if something's wrong-they
don't give me any crap...they just get it done!

2
★★★★★

I've been buying from Casey's Camera since 2002, never had a problem!
The staff are always friendly, always helpful, and if something's wrong-they
don't give me any crap...they just get it done!

Pros: great customer service, knowledgable staff, great products.

Cons: too far from my house, sometimesd

.

It is really too bad that the store offers such poor customer service with such high prices. I agree with hansholbrook so I will not goo back

0
★☆☆☆☆

It is really too bad that the store offers such poor customer service with such high prices. I agree with hansholbrook so I will not goo back

Pros: None

Cons: Too many to list

.

I had a few problems with my Canon camera and flash, I think the conversation lasted a good 1/2 hour I came out with my questions answered with out being talked down to or made to feel foolish for my lack of knowlage, a refreshing change!
I have also bought a fair amount of equipment from Casey's over the years and have always had great after sales service from the staff there, this is how retail should be.

2
★★★★★

I had a few problems with my Canon camera and flash, I think the conversation lasted a good 1/2 hour I came out with my questions answered with out being talked down to or made to feel foolish for my lack of knowlage, a refreshing change!
I have also bought a fair amount of equipment from Casey's over the years and have always had great after sales service from the staff there, this is how retail should be.

Pros: Staff knowlage and helpfullness

.

Casey's Camera is located rather close to my house and when I first discovered them, I was excited. I have probably been there about 5-6 times now and only one was positive. For the most part when I go, the workers are condescending, trying to get me to purchase things that I don't want and get an attitude when I don't. I keep telling myself that I will never go back, and I think I am finally ready to take my advice. The biggest problem is one guy with dark hair probably in his 40s, who appears to have a very high opinion of himself and of little else. Also the red-haired sales girl is very pushy with materials that you either don't want or need. It seems like the general store policy is to recommend to you whatever they feel like it and try to pressure you through guilt or shame into buying it. If you want good service, go to Sahara Camera on Eastern and Sahara, they actually provide student discounts there. Casey's told me that the discount is already worked into their prices. You can also try bhphotovideo or adorama on the internet, which are also good alternatives, even with shipping you'll save money over Casey's and retain your self respect intact.

0
★☆☆☆☆

Casey's Camera is located rather close to my house and when I first discovered them, I was excited. I have probably been there about 5-6 times now and only one was positive. For the most part when I go, the workers are condescending, trying to get me to purchase things that I don't want and get an attitude when I don't. I keep telling myself that I will never go back, and I think I am finally ready to take my advice. The biggest problem is one guy with dark hair probably in his 40s, who appears to have a very high opinion of himself and of little else. Also the red-haired sales girl is very pushy with materials that you either don't want or need. It seems like the general store policy is to recommend to you whatever they feel like it and try to pressure you through guilt or shame into buying it. If you want good service, go to Sahara Camera on Eastern and Sahara, they actually provide student discounts there. Casey's told me that the discount is already worked into their prices. You can also try bhphotovideo or adorama on the internet, which are also good alternatives, even with shipping you'll save money over Casey's and retain your self respect intact.

Pros: If it is raining outside and you go in, you probably won't get wet.

Cons: Customer service, prices, hours

.

Coming from New York I have been very spoiled with photo shops. Coming to Vegas it was slim pickins. I did find 2 stores that really took care of me. Casey's has been my place to go for over 15 years. I read the other comments about this place and had to really wonder who these folks are. I've worked retail so I know how it is. I'll agree sometimes they don't have what I need but since I've been in the industry for more than 20 years I know how it is to wait for product. Some of the staff is young and will admit if they don't know to ask. Yeah I'll admit to buying online, hell who doesn't these days. And they did have staff problems but for the most part those folks are gone. What amazed me though is when they don't have a certain item they call their competitors which is the other store I was mentioning, Sahara Camera. Too many place don't do that. I wish they had another store on my side of town. Tough business to be in but they manage to float.

2
★★★★★

Coming from New York I have been very spoiled with photo shops. Coming to Vegas it was slim pickins. I did find 2 stores that really took care of me. Casey's has been my place to go for over 15 years. I read the other comments about this place and had to really wonder who these folks are. I've worked retail so I know how it is. I'll agree sometimes they don't have what I need but since I've been in the industry for more than 20 years I know how it is to wait for product. Some of the staff is young and will admit if they don't know to ask. Yeah I'll admit to buying online, hell who doesn't these days. And they did have staff problems but for the most part those folks are gone. What amazed me though is when they don't have a certain item they call their competitors which is the other store I was mentioning, Sahara Camera. Too many place don't do that. I wish they had another store on my side of town. Tough business to be in but they manage to float.

Pros: Professional equipment and good hours

Cons: One location, sometimes short staffed

.

I've purchased camera gear at Casey's and was ALWAYS treated well by the staff! Whenever I've called in with a question about equipment, they were more then happy to help me out. I have nothing against Sahara Camera, but Casey's has better prices across the board! I live about a block and half from Sahara Camera and still end up at Casey's for my purchase because I get the same product for a better price and Casey's does in house camera and lens repair at a very reasonable price with top notch work....Sahara doesn't do repair.

2
★★★★★

I've purchased camera gear at Casey's and was ALWAYS treated well by the staff! Whenever I've called in with a question about equipment, they were more then happy to help me out. I have nothing against Sahara Camera, but Casey's has better prices across the board! I live about a block and half from Sahara Camera and still end up at Casey's for my purchase because I get the same product for a better price and Casey's does in house camera and lens repair at a very reasonable price with top notch work....Sahara doesn't do repair.

Pros: Great selection and pricing!

Cons: Isn't closer to my house :)

.

I called to find out if they have a studio three light kit. Very rude employee answered the phone and after asking if they had one his response was, "I really recommend you come down." That was the purpose of my call. I don't want to come down if you don't have one. Unfortunately, this isn't the first time I have experienced this with them. I remember getting the "inferior look" one time in the store when asking about light stands. They have good stuff but it isn't worth the hassle of going in or calling. I will be going to Sahara Camera or ordering online from now on.

0
★☆☆☆☆

I called to find out if they have a studio three light kit. Very rude employee answered the phone and after asking if they had one his response was, "I really recommend you come down." That was the purpose of my call. I don't want to come down if you don't have one. Unfortunately, this isn't the first time I have experienced this with them. I remember getting the "inferior look" one time in the store when asking about light stands. They have good stuff but it isn't worth the hassle of going in or calling. I will be going to Sahara Camera or ordering online from now on.

Pros: They have good stuff

Cons: Employees are rude and unhelpful

.

This is a good camera store. My experience was very positive in that the staff that I dealt with was knowledgeable, helpful and they provided solutions. I HATE going into a camera store and when I ask a question about a product, everyone working their gives me a free dumb look. Not the case here at Casey's! They stock items that other dealers can't even spell. And talk about a VERY cool selection of pre-owened equipment! When I drove up to the store, I was very excited to see that they advertise the kind of equipment working professionals like me need. Go inside and it is a breath of fresh air compared to the dingy photography shops that are going out of business all over Las Vegas. Want a top notch light meter? Check! Need a real light set up for a shoot? Check! How about that ever elusive Tilt + Shift lens for your Nikon that no one EVER has? Check! And since is it mint pre-owned, it is VERY reasonable.

The key here is that they got it. They pay to stock it. And if you are tired of putting up with the big New York photo houses over the internet and tired of the GAMES they play, this is the best place to go. Period. I am so glad I found this place and they made a client for life this past Tuesday. Don't waste your time going anywhere else. If you need a point & shoot for vacation or if you need an H3D, this is where you will want to do business.

2
★★★★★

This is a good camera store. My experience was very positive in that the staff that I dealt with was knowledgeable, helpful and they provided solutions. I HATE going into a camera store and when I ask a question about a product, everyone working their gives me a free dumb look. Not the case here at Casey's! They stock items that other dealers can't even spell. And talk about a VERY cool selection of pre-owened equipment! When I drove up to the store, I was very excited to see that they advertise the kind of equipment working professionals like me need. Go inside and it is a breath of fresh air compared to the dingy photography shops that are going out of business all over Las Vegas. Want a top notch light meter? Check! Need a real light set up for a shoot? Check! How about that ever elusive Tilt + Shift lens for your Nikon that no one EVER has? Check! And since is it mint pre-owned, it is VERY reasonable.

The key here is that they got it. They pay to stock it. And if you are tired of putting up with the big New York photo houses over the internet and tired of the GAMES they play, this is the best place to go. Period. I am so glad I found this place and they made a client for life this past Tuesday. Don't waste your time going anywhere else. If you need a point & shoot for vacation or if you need an H3D, this is where you will want to do business.

Pros: Great inventory, helpful service, rare finds

Cons: It is far from my house...but I still drive there!

.

Casey's seems to be the only real camera store in las vegas if you want to avoid the Ritz chains.Lots of lenses in stock but at a high premium! I was after a particular lens and drove across town after being told it was in stock and it wasn't. When I returned a week later to purchase the lens I asked what would happen if there was a problem with the lens and the reply was "Hey man I can sell this lens all day long". I'm willing to pay higher prices to shop at brick and mortar stores but why should I shell out an extra $100 to be treated like this?????
I will never return to Casey's next time its mail order-- cheaper,faster, returnable, and no jerks!

1
★★☆☆☆

Casey's seems to be the only real camera store in las vegas if you want to avoid the Ritz chains.Lots of lenses in stock but at a high premium! I was after a particular lens and drove across town after being told it was in stock and it wasn't. When I returned a week later to purchase the lens I asked what would happen if there was a problem with the lens and the reply was "Hey man I can sell this lens all day long". I'm willing to pay higher prices to shop at brick and mortar stores but why should I shell out an extra $100 to be treated like this?????
I will never return to Casey's next time its mail order-- cheaper,faster, returnable, and no jerks!

Pros: Large selection of lenses on hand

Cons: High prices and obnoxious salesman

.

I had some lighting needs for pro video, staff not very helpful at all. They didn't want to refer me to anyone else that might be able to help. Attitude problems... Videographers, don't waste your time here.

1
★★☆☆☆

I had some lighting needs for pro video, staff not very helpful at all. They didn't want to refer me to anyone else that might be able to help. Attitude problems... Videographers, don't waste your time here.

Pros: OK for some photography needs

Cons: small store, not much inventory, not much at all for videographers

.

Casey's Camera is a Las Vegas institution, and is a hidden gem for local photo pros and educators. The staff is very knowledgable about traditional processing, and the newest digital toys. I highly recommend this store for the education, and the polite and helpful professionals working behind the counter.

The only con (really a pro?): The store is tidy, but humble looking- all substance, no Vegas flash

1
★★★☆☆

Casey's Camera is a Las Vegas institution, and is a hidden gem for local photo pros and educators. The staff is very knowledgable about traditional processing, and the newest digital toys. I highly recommend this store for the education, and the polite and helpful professionals working behind the counter.

The only con (really a pro?): The store is tidy, but humble looking- all substance, no Vegas flash

.

Their prices are pretty high. And I have run into some condescending attitudes there on 2 out of the past 4 stops. These two items alone seem to be a trend with pro camera shops where they have no real competition. It's a take it or leave it sales strategy. I go there to touch and then online to buy.

1
★★★☆☆

Their prices are pretty high. And I have run into some condescending attitudes there on 2 out of the past 4 stops. These two items alone seem to be a trend with pro camera shops where they have no real competition. It's a take it or leave it sales strategy. I go there to touch and then online to buy.

Pros: They have specific or not so ubiquitous things you're not going to find at the chain stores.

Cons: You've got some superiority complexes to wade through.

.

If you know what you want, they will point you in the right direction. It is a store for the pro ( or the person who wants to shoot like a pro). There prices are not cheap, but are not out of line. They have always gone that extra mile to make sure I got want I really needed.

2
★★★★☆

If you know what you want, they will point you in the right direction. It is a store for the pro ( or the person who wants to shoot like a pro). There prices are not cheap, but are not out of line. They have always gone that extra mile to make sure I got want I really needed.

Pros: A real pro shop

Cons: If you don't know what you want, they cannot really help you

.

THIS SMALL STORE COULD USE A CUSTOMER SERVICE ADJUSTMENT! WITH NO PHOTO FINISHING AND OVERPRICED MERCHANDISE, THIS WANNA BE FULL SERVICE CAMERA STORE SHOULD HAVE THE REPUTATION OF BEING PIRATES.

0
★☆☆☆☆

THIS SMALL STORE COULD USE A CUSTOMER SERVICE ADJUSTMENT! WITH NO PHOTO FINISHING AND OVERPRICED MERCHANDISE, THIS WANNA BE FULL SERVICE CAMERA STORE SHOULD HAVE THE REPUTATION OF BEING PIRATES.

Pros: GOOD PARKING

Cons: NO FILM DEV., RUDE STAFF, EXPENSIVE

.

This is a small camera shop. But they do have a good selection on new and used cameras. They also develop film here too. They give you discounts the more you develop. They can also reprint digital photos for you to. I like shopping here, I get fast friendly service everytime. They are located right on tropicana Avenue. Stop in and see if they have a camera for you.

4
★★★★☆

This is a small camera shop. But they do have a good selection on new and used cameras. They also develop film here too. They give you discounts the more you develop. They can also reprint digital photos for you to. I like shopping here, I get fast friendly service everytime. They are located right on tropicana Avenue. Stop in and see if they have a camera for you.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Casey's Cameras, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review