Critter Care Grooming

★★★☆☆
  • 5621 N Tenaya Way

    Las Vegas, NV 89130

    Map & Directions
  • 702-395-2581

About Critter Care Grooming

Categories

Pets & Animals

Pets & Animals
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WARNING!!! BEWARE!! STAY CLEAR of this place!! Cindy the owner is a BAD LADY, she claims to be an animal lover. But she abuses and kills animals. DONT TRUST HER WITH YOUR PET! If you file a complaint to ANIMAL CONTROL DEPARTMENT, doesn't do any good!. She has friends in ANIMAL CONTROL that COVER UP FOR HER!! PLEASE don't bring your pet. Your risking their lives. She brings her pets to work, I witnessed her punching her pets (ANIMAL CRUELTY). And she keeps her animals in a cage all day. You can see in her animal's eyes that they have a huge fear of her. YOU ARE WARNED!

I brought my pet there to get his nails done. She COMPLETELY HACKED UP HIS NAILS. His nails were trim to the maximum and were bleeding she denied that she did anything wrong. AGAIN DONT BRING YOUR PETS, BECAUSE YOUR RISKING YOUR ANIMAL'S LIVES. Its not the first time she kills one of her customer's pets or her own pets!!! BEWARE!!!! You do not want to lose your pet because of this malicious lady!

Someone need to investigate her home. She has over 3 in her home. The pets she has in home LOCKED UP IN CAGES. (ANIMAL CRUELTY)

1
★☆☆☆☆

WARNING!!! BEWARE!! STAY CLEAR of this place!! Cindy the owner is a BAD LADY, she claims to be an animal lover. But she abuses and kills animals. DONT TRUST HER WITH YOUR PET! If you file a complaint to ANIMAL CONTROL DEPARTMENT, doesn't do any good!. She has friends in ANIMAL CONTROL that COVER UP FOR HER!! PLEASE don't bring your pet. Your risking their lives. She brings her pets to work, I witnessed her punching her pets (ANIMAL CRUELTY). And she keeps her animals in a cage all day. You can see in her animal's eyes that they have a huge fear of her. YOU ARE WARNED!

I brought my pet there to get his nails done. She COMPLETELY HACKED UP HIS NAILS. His nails were trim to the maximum and were bleeding she denied that she did anything wrong. AGAIN DONT BRING YOUR PETS, BECAUSE YOUR RISKING YOUR ANIMAL'S LIVES. Its not the first time she kills one of her customer's pets or her own pets!!! BEWARE!!!! You do not want to lose your pet because of this malicious lady!

Someone need to investigate her home. She has over 3 in her home. The pets she has in home LOCKED UP IN CAGES. (ANIMAL CRUELTY)

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They pulled my cats leg so hard, they tore the ligament that hold the knee in place. When I opened the kennel and let her come out. I immediately called to let them know something was wrong with her. She was crying every time she had to use her leg. Poor baby was in SO much pain. They denied anything happened. Said I injured her and that is why I didn't check her before I left.They have dozens of dogs and cats running around lose, why on Earth would I stress my cat out like that? I ended up paying around $500 in vet bills. Thank goodness she recovered and did not need surgery. She also killed someone else's dog by expressing the anal gland wrong. Poor dog bled to death. She never once apologized. She WILL NOT accept responsibility. Take you pets to a place that will cover vet bills if your animal is injured in their care. Cndy Rubinson the owner of Critter Care Grooming sure won't!

1
★☆☆☆☆

They pulled my cats leg so hard, they tore the ligament that hold the knee in place. When I opened the kennel and let her come out. I immediately called to let them know something was wrong with her. She was crying every time she had to use her leg. Poor baby was in SO much pain. They denied anything happened. Said I injured her and that is why I didn't check her before I left.They have dozens of dogs and cats running around lose, why on Earth would I stress my cat out like that? I ended up paying around $500 in vet bills. Thank goodness she recovered and did not need surgery. She also killed someone else's dog by expressing the anal gland wrong. Poor dog bled to death. She never once apologized. She WILL NOT accept responsibility. Take you pets to a place that will cover vet bills if your animal is injured in their care. Cndy Rubinson the owner of Critter Care Grooming sure won't!

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Terrible Service!!! We were going to this groomer for about a year and always questioned their customer service skills since they had all their pets running around loose everywhere and children sitting around the entire front office. However, we kept going since our little dog looked good with her haircut. But our last visit drew the line for us, they gave our little yorkie a razor burn on her vaginal area, she was miserable and ran around the house with her tail tucked under, we realized what happened when we saw her poor area red and swollen, so we called the next day letting them know what happened and that we would like to get some cream for her, so they told us to come in so they could look at it, when we got their they denied that they did that and tried to blame us for it by telling us we gave her tap water that caused stones ( which by the way we give her filtered water ) and thats why she had a razor burn. We asked to go to their vet so they can determine that and we can get some cream, they denied that, so we asked if we could at least get a cone for her head so she doesn't lick it, and we would put neosporin on or something, they told us Fine! (with an attitude) and told us it would cost $15.00 and let us know that they are doing us a favor by letting us get it, we explained to them that we just want her to feel better since this is definetely a razor burn because she hasn't had this before and she just got a haircut. The owner of the company was very rude and gave us so much attitude still denying that its not their fault but ours, so we told her we wouldn't be coming back again, and she yelled at us and said ,"Good! And I won't be paying for the cone either!" We couldn't believe the terrible customer service! Sure enough when we got to the vet they told us she called and wouldn't be purchasing it. Looks to me like they really dont care about their customers or animals, because a person that loves animals would feel terrible about the suffering of the animal and make sure to apologize and get us some cream! Please Don't Take Your Pets Their! They will not feel bad if your pet gets hurt!!! Seeing their poor customer service they will probably post something trying to deny this!

1
★☆☆☆☆

Terrible Service!!! We were going to this groomer for about a year and always questioned their customer service skills since they had all their pets running around loose everywhere and children sitting around the entire front office. However, we kept going since our little dog looked good with her haircut. But our last visit drew the line for us, they gave our little yorkie a razor burn on her vaginal area, she was miserable and ran around the house with her tail tucked under, we realized what happened when we saw her poor area red and swollen, so we called the next day letting them know what happened and that we would like to get some cream for her, so they told us to come in so they could look at it, when we got their they denied that they did that and tried to blame us for it by telling us we gave her tap water that caused stones ( which by the way we give her filtered water ) and thats why she had a razor burn. We asked to go to their vet so they can determine that and we can get some cream, they denied that, so we asked if we could at least get a cone for her head so she doesn't lick it, and we would put neosporin on or something, they told us Fine! (with an attitude) and told us it would cost $15.00 and let us know that they are doing us a favor by letting us get it, we explained to them that we just want her to feel better since this is definetely a razor burn because she hasn't had this before and she just got a haircut. The owner of the company was very rude and gave us so much attitude still denying that its not their fault but ours, so we told her we wouldn't be coming back again, and she yelled at us and said ,"Good! And I won't be paying for the cone either!" We couldn't believe the terrible customer service! Sure enough when we got to the vet they told us she called and wouldn't be purchasing it. Looks to me like they really dont care about their customers or animals, because a person that loves animals would feel terrible about the suffering of the animal and make sure to apologize and get us some cream! Please Don't Take Your Pets Their! They will not feel bad if your pet gets hurt!!! Seeing their poor customer service they will probably post something trying to deny this!

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Arrived, obviously under staffed. The place was very dirty, we had called prior to coming so at least an attempt to clean area should have been made. how would you like to be bathed in old filthy hair / dirt and to dry off from a blow

3
★★★★★

Arrived, obviously under staffed. The place was very dirty, we had called prior to coming so at least an attempt to clean area should have been made. how would you like to be bathed in old filthy hair / dirt and to dry off from a blow

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I am looking forward to a new Groomer and hopefully this one will be great. I have been with the big guys for a while and they just don't care!

1
★★★☆☆

I am looking forward to a new Groomer and hopefully this one will be great. I have been with the big guys for a while and they just don't care!

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Critter Care Grooming has very friendly service. They really care about their customers (our pets). My dog is always very excited to go there and just loves the groomers. I would highly recommend this company to my friends.

4
★★★★☆

Critter Care Grooming has very friendly service. They really care about their customers (our pets). My dog is always very excited to go there and just loves the groomers. I would highly recommend this company to my friends.

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