Carson Valley/Tahoe Self Stor

★★★★☆
  • 3330 Us Highway 395 S

    Carson City, NV 89705

    Map & Directions
  • 775-297-4340

About Carson Valley/Tahoe Self Stor

Hours
Mon-Sat 8am-5pm, Sun Closed
3.5 2
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I highly recommend this place as a good place to store your stuff. I have been using Carson Valley/Tahoe Self storage since 2000, and would still be there if my company had not transferred me out of state. I just want to say many thanks

3
★★★★★

I highly recommend this place as a good place to store your stuff. I have been using Carson Valley/Tahoe Self storage since 2000, and would still be there if my company had not transferred me out of state. I just want to say many thanks

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Carson Valley Self Storage just decided to add several layers of complexity to sign-in to make payments.\nThey did this without notifying long-term customers or apparently training staff, who were clueless.\nI called at 3 PM the day before payment was due, identified myself and Judy gave a different storage unit designation. She said she did not know the required Gate Code, saying it was handled by a different company, and Michelle would be in tomorrow. In other words, just call back later because I can't or won't help you.\nAfter much discussion to take payment, she offered to take my credit card number. I told her I would go get it and asked her to hold.\nWhen I got back to the phone in less than two minutes, it had been disconnected.\nI called back and got Julie, who did not identify herself, said the call had been transferred to her and disconnected. She made no apology. When I told her I did not appreciate being disconnected, instead of apologizing, she began to argue it was for security. When I told her I had just been trying to make the payment, she said she did not appreciate me yelling at her. \n(I was not yelling.) \nWhen I asked for the supervisor or would terminate Carson Valley Tahoe Self Storage, she hung up. \n(I was yelling by then.)\nTomorrow I will call and ask to speak with the owner to let him/her know how poorly his staff is handling long-term customer relationships, driving business away. Who pays their salaries for poor service? \nIf I do not get satisfaction after paying thousands to this company, it is adios, hasta la vista.\nLife is too short for incompetent, non-existant or rude customer service...

0
★☆☆☆☆

Carson Valley Self Storage just decided to add several layers of complexity to sign-in to make payments.\nThey did this without notifying long-term customers or apparently training staff, who were clueless.\nI called at 3 PM the day before payment was due, identified myself and Judy gave a different storage unit designation. She said she did not know the required Gate Code, saying it was handled by a different company, and Michelle would be in tomorrow. In other words, just call back later because I can't or won't help you.\nAfter much discussion to take payment, she offered to take my credit card number. I told her I would go get it and asked her to hold.\nWhen I got back to the phone in less than two minutes, it had been disconnected.\nI called back and got Julie, who did not identify herself, said the call had been transferred to her and disconnected. She made no apology. When I told her I did not appreciate being disconnected, instead of apologizing, she began to argue it was for security. When I told her I had just been trying to make the payment, she said she did not appreciate me yelling at her. \n(I was not yelling.) \nWhen I asked for the supervisor or would terminate Carson Valley Tahoe Self Storage, she hung up. \n(I was yelling by then.)\nTomorrow I will call and ask to speak with the owner to let him/her know how poorly his staff is handling long-term customer relationships, driving business away. Who pays their salaries for poor service? \nIf I do not get satisfaction after paying thousands to this company, it is adios, hasta la vista.\nLife is too short for incompetent, non-existant or rude customer service...

 

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