Bumpermedic

★★☆☆☆
  • 4881 W Hacienda Ave Ste 5

    Las Vegas, NV 89118

    Map & Directions
  • 702-222-0022

About Bumpermedic

Hours
Mon. - Fri. 8am - 5pm;Sat. - Sun. CLOSED

Automotive

Automotive
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BumperMedic
Quality Poor - Fair
First of all, to be fair, I never went in there because the girl who answered the phone, Christina, was so rude. I asked to get an estimate and she said they can't do one over the phone. Fair enough, so I asked if I could make an appointment and she said no. Then I asked if I could bring it in tomorrow at 8AM for the estimate and she that wouldn't be smart because you'll have to wait so I asked if I could leave the car there because of my work schedule. She said, "Well it only takes 5 minutes if you bring it in later in the morning" in a tone that sounded like she thinks I'm an idiot. There's very little damage on the car and they advertise same day service so I asked if (once I get the estimate) can I schedule it on a day when you're not busy so I can get same day service? No, we need to keep the car for 3 days. So they can't give me an estimate over the phone, OK, but somehow they know they're going to have the car for 3 days??? By the way, I went to their website to see if I could send an email to let them know that Christina was somewhat rude and very unhelpful and there was no email option but a full comprehensive website feature where you could explain your damage in detail or call for a free estimate over the phone. Christina, you just lost one customer for your very sub-par customer service skills and maybe others who read this. And I did see another review that clearly states, as well, what a horrible attitude she has. Maybe they have a skilled repairman there but the person answering the phone is the first impression of what kind of business they run and the premium that is placed on customer service. They obviously fail miserably at customer service so don't waste you time.

1
★☆☆☆☆

Congratulations! This is your first review on Google+ Local
Edit
BumperMedic
Quality Poor - Fair
First of all, to be fair, I never went in there because the girl who answered the phone, Christina, was so rude. I asked to get an estimate and she said they can't do one over the phone. Fair enough, so I asked if I could make an appointment and she said no. Then I asked if I could bring it in tomorrow at 8AM for the estimate and she that wouldn't be smart because you'll have to wait so I asked if I could leave the car there because of my work schedule. She said, "Well it only takes 5 minutes if you bring it in later in the morning" in a tone that sounded like she thinks I'm an idiot. There's very little damage on the car and they advertise same day service so I asked if (once I get the estimate) can I schedule it on a day when you're not busy so I can get same day service? No, we need to keep the car for 3 days. So they can't give me an estimate over the phone, OK, but somehow they know they're going to have the car for 3 days??? By the way, I went to their website to see if I could send an email to let them know that Christina was somewhat rude and very unhelpful and there was no email option but a full comprehensive website feature where you could explain your damage in detail or call for a free estimate over the phone. Christina, you just lost one customer for your very sub-par customer service skills and maybe others who read this. And I did see another review that clearly states, as well, what a horrible attitude she has. Maybe they have a skilled repairman there but the person answering the phone is the first impression of what kind of business they run and the premium that is placed on customer service. They obviously fail miserably at customer service so don't waste you time.

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I hate to say it but I created this account solely to express my discontent with Bumper Medics version of customer service.

I have a small amount of paint peeling on my cars bumper (less then a dollar bill) and had been quoted by one of the top classic restoration shops at around 400$ to repair and fully re clear my bumper which is what drove me to shop around.
I was referred to bumper medic by a couple of people who said they are halfway decent,

That Friday I forwarded pictures of my car and what I requested to be done to the "online estimate" section.
After waiting all week I pretty much forgot about the idea of bumper medic but then I received a reply.... a whole WORK week later. I might as well have sent the estimate request via carrier pigeon.

After quoting me 250-400 or so for the work I was a bit confused, I was under the impression bumper medic presents themselves as a inexpensive alternative to paying big bucks at the body shops.

So I went in person today to receive a quote and was greeted by Christina (who I assume at this point must be the owners wife or something) We then walked out to the vehicle and she asked me if I wanted to get fender liners for my car, to which I replied no I was just here for the bumper.
She then informed me it would be 350$ to repair the bumper, I wasn't too thrown off by the estimate but I presented her with "350$ seems a bit high, I was under the impression you guys were an alternative to the expensive body shops and not concurrently priced so whats the benefit?"
Christina then proceeds to give me a dirty look, turns around and walks away. Not saying a word or even a " Well im sorry we couldn't help you" Absolutely NOTHING.

Well Bumper medic, you just lost a lot more business than one bumper. I work with a private escort fleet repair shop and we are ALWAYS looking for better and more cost effective avenues of bumper repair because our service vehicles are in frequent need of bumper repair and repaint due to being taken offroad constantly requiring us to repair and repaint 1-5 SUV bumpers a month.

If I would have gotten a simple "sorry we cant help you" or a generic reasoning on the reasoning behind higher costs than full on classic and custom auto restoration shops I would have been content and gone on my way.

After waiting a week for an email response and being treated with customer service that usually only starts with "would you like fries with that" I would NEVER refer anyone to this place.

Bumper Medic needs to take a serious look at the efficiency of their system as well as customer service. 1 week to respond to an email is unacceptable and in fact defeats the whole point of email.

1
★☆☆☆☆

I hate to say it but I created this account solely to express my discontent with Bumper Medics version of customer service.

I have a small amount of paint peeling on my cars bumper (less then a dollar bill) and had been quoted by one of the top classic restoration shops at around 400$ to repair and fully re clear my bumper which is what drove me to shop around.
I was referred to bumper medic by a couple of people who said they are halfway decent,

That Friday I forwarded pictures of my car and what I requested to be done to the "online estimate" section.
After waiting all week I pretty much forgot about the idea of bumper medic but then I received a reply.... a whole WORK week later. I might as well have sent the estimate request via carrier pigeon.

After quoting me 250-400 or so for the work I was a bit confused, I was under the impression bumper medic presents themselves as a inexpensive alternative to paying big bucks at the body shops.

So I went in person today to receive a quote and was greeted by Christina (who I assume at this point must be the owners wife or something) We then walked out to the vehicle and she asked me if I wanted to get fender liners for my car, to which I replied no I was just here for the bumper.
She then informed me it would be 350$ to repair the bumper, I wasn't too thrown off by the estimate but I presented her with "350$ seems a bit high, I was under the impression you guys were an alternative to the expensive body shops and not concurrently priced so whats the benefit?"
Christina then proceeds to give me a dirty look, turns around and walks away. Not saying a word or even a " Well im sorry we couldn't help you" Absolutely NOTHING.

Well Bumper medic, you just lost a lot more business than one bumper. I work with a private escort fleet repair shop and we are ALWAYS looking for better and more cost effective avenues of bumper repair because our service vehicles are in frequent need of bumper repair and repaint due to being taken offroad constantly requiring us to repair and repaint 1-5 SUV bumpers a month.

If I would have gotten a simple "sorry we cant help you" or a generic reasoning on the reasoning behind higher costs than full on classic and custom auto restoration shops I would have been content and gone on my way.

After waiting a week for an email response and being treated with customer service that usually only starts with "would you like fries with that" I would NEVER refer anyone to this place.

Bumper Medic needs to take a serious look at the efficiency of their system as well as customer service. 1 week to respond to an email is unacceptable and in fact defeats the whole point of email.

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Bumper Medic expertly fixes any non metal part of your car, they do it very well and they do it for the fraction of the cost of a traditional body shop. Traditional body shops hate Bumper Medic and will say they don't have the safety equipment, training and other things, but it couldn't be further from the truth. Before you need them, stop by the shop and you'll be amazed at the 21st century technology that most body shops would dream of having. The owner is exceptionally pleasant, you can see him in the commercials that run on local TV. If for some reason your bumper can't be repaired or would compromise the safety of the bumper, he is very good at getting aftermarket or manufacturer replacement parts at very low prices. Whether it's a scuff or a major repair this is your place.

PROS: Great service for surprising price
CONS: Even though they can do a job in a day or two, they are very busy.

5
★★★★★

Bumper Medic expertly fixes any non metal part of your car, they do it very well and they do it for the fraction of the cost of a traditional body shop. Traditional body shops hate Bumper Medic and will say they don't have the safety equipment, training and other things, but it couldn't be further from the truth. Before you need them, stop by the shop and you'll be amazed at the 21st century technology that most body shops would dream of having. The owner is exceptionally pleasant, you can see him in the commercials that run on local TV. If for some reason your bumper can't be repaired or would compromise the safety of the bumper, he is very good at getting aftermarket or manufacturer replacement parts at very low prices. Whether it's a scuff or a major repair this is your place.

PROS: Great service for surprising price
CONS: Even though they can do a job in a day or two, they are very busy.

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