Pep Boys Auto Parts & Service

★★☆☆☆
  • 4155 S Jones Blvd

    Las Vegas, NV 89103

    Map & Directions
  • 702-362-3833

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Car Batteries
  • Tires
  • Oil Changes
  • Towing Companies
Hours
M-Sa 7:30am-8pm, Su 9am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

Automotive
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Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

      1.8333 6
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      .

      I ordered a part that was supposed to be available the next day and after realizing that the person that was helping me had forgotten to actually order the item, I was given a run around for 3 extra days. They had the audacity to be short with me when I would call at the given time to inquire as to whether my item had come in or not. When I got there to pick it up - it was the wrong part. Seriously bad customer service skills and no pride in their jobs at all.

      1
      ★☆☆☆☆

      I ordered a part that was supposed to be available the next day and after realizing that the person that was helping me had forgotten to actually order the item, I was given a run around for 3 extra days. They had the audacity to be short with me when I would call at the given time to inquire as to whether my item had come in or not. When I got there to pick it up - it was the wrong part. Seriously bad customer service skills and no pride in their jobs at all.

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      .

      This store, very bad costumer service.I asked in two diferents moments the prices for the same job, and I received two very diferent prices , the last estimated was expensiver

      Purrefect Auto : they spend 2 hours 40 minutos to change front struts and rear shocks for my SUV. Total $170.00

      Pep Boys they spend between 4 to 5 hours, a big difference in costs total $221.95.

      You keep alert, read and ask everything for any job in this store.

      1
      ★☆☆☆☆

      This store, very bad costumer service.I asked in two diferents moments the prices for the same job, and I received two very diferent prices , the last estimated was expensiver

      Purrefect Auto : they spend 2 hours 40 minutos to change front struts and rear shocks for my SUV. Total $170.00

      Pep Boys they spend between 4 to 5 hours, a big difference in costs total $221.95.

      You keep alert, read and ask everything for any job in this store.

      Was this review helpful to you?
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      .

      What a joke. This is the worst company I have ever encountered. I took my car in after my timing belt broke. They diagnosed that they needed to replace the timing belt and water pump. I gave the OK. A week later when they finally got around to working on my car, they discovered that part of the engine needed to be replaced. Three days later the WHOLE engine needed to be replaced. As I needed the car to get back home, I had to have it fixed. What do you know when they ""discover"" that the whole transmission is shot, too. What a pack of crappy liars. I am so disgusted. They said it would be ready January 2. Not. Now January 8. Not. January 20. Of course it wasn't ready. Now January 22. No call. Finally on January 26 I called and it was ready to go. They even said they took it on a 30 mile test drive. I drove 300 miles to come pick it up and I was an hour out of Vegas and the speed sensor ""broke""...coincidence? Of course not. I puttered home and now have my car in to get fixed (the check engine light came on, the windshield fluid no longer comes out, and the power steering fluid is leaking) at Pep Boys at home. I thought that maybe they would do a decent job, but again I am dealing with the same crappy service. The ONLY reason my car is at PepBoys is for the warranty. After this I will NEVER be taking any business there AGAIN. I fully recommend this to anyone who has a mind to have fair and decent service to their car! WHAT A JOKE!

      0
      ★☆☆☆☆

      What a joke. This is the worst company I have ever encountered. I took my car in after my timing belt broke. They diagnosed that they needed to replace the timing belt and water pump. I gave the OK. A week later when they finally got around to working on my car, they discovered that part of the engine needed to be replaced. Three days later the WHOLE engine needed to be replaced. As I needed the car to get back home, I had to have it fixed. What do you know when they ""discover"" that the whole transmission is shot, too. What a pack of crappy liars. I am so disgusted. They said it would be ready January 2. Not. Now January 8. Not. January 20. Of course it wasn't ready. Now January 22. No call. Finally on January 26 I called and it was ready to go. They even said they took it on a 30 mile test drive. I drove 300 miles to come pick it up and I was an hour out of Vegas and the speed sensor ""broke""...coincidence? Of course not. I puttered home and now have my car in to get fixed (the check engine light came on, the windshield fluid no longer comes out, and the power steering fluid is leaking) at Pep Boys at home. I thought that maybe they would do a decent job, but again I am dealing with the same crappy service. The ONLY reason my car is at PepBoys is for the warranty. After this I will NEVER be taking any business there AGAIN. I fully recommend this to anyone who has a mind to have fair and decent service to their car! WHAT A JOKE!

      Cons: THE WORST SERVICE EVER

      .

      Unlike the other two reviews of this site I had a great experience. I checked 4 local nationwide name places and this pep boys was the only one that didn't inflate prices and try to sell me extra, unneeded "stuff." Maybe it was because the service manager I dealt with - George - had just dealt with a very unpleasant customer in front of me with astounding sincerity, assurance and manners! {I've been in the service industry for over 30 years and this guy had the patience of a saint with an obviously geniune desire to make his customer happy.} So next time at this location just make sure that you speak with "George." My repair was 1/5 the price quoted elsewhere and is working just great.

      4
      ★★★★☆

      Unlike the other two reviews of this site I had a great experience. I checked 4 local nationwide name places and this pep boys was the only one that didn't inflate prices and try to sell me extra, unneeded "stuff." Maybe it was because the service manager I dealt with - George - had just dealt with a very unpleasant customer in front of me with astounding sincerity, assurance and manners! {I've been in the service industry for over 30 years and this guy had the patience of a saint with an obviously geniune desire to make his customer happy.} So next time at this location just make sure that you speak with "George." My repair was 1/5 the price quoted elsewhere and is working just great.

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      .

      I went to this Pep Boys in an effort to try and find the solution to my car problems and only got a laundry list of supposed other items that were in need of repair. All I came in for was a simple tune-up, meanwhile they're telling me I need new spark plugs, new belts and my transmission is going bad. After taking it to my more reliable mechanic, the only other thing it needed was new belts and it has run just fine since.

      In addition, when they call to tell you your car is ready, be prepared to wait another 30 minutes to have them finish the paperwork. In all reality your car isn't ready to pick up, but tell you it is regardless and have you wait around in their shop for even longer. Avoid unless you're in need of immediate attention and can't make it down the street to somewhere better.

      PROS:
      CONS: recommend unneccessary work, long waits

      2
      ★★☆☆☆

      I went to this Pep Boys in an effort to try and find the solution to my car problems and only got a laundry list of supposed other items that were in need of repair. All I came in for was a simple tune-up, meanwhile they're telling me I need new spark plugs, new belts and my transmission is going bad. After taking it to my more reliable mechanic, the only other thing it needed was new belts and it has run just fine since.

      In addition, when they call to tell you your car is ready, be prepared to wait another 30 minutes to have them finish the paperwork. In all reality your car isn't ready to pick up, but tell you it is regardless and have you wait around in their shop for even longer. Avoid unless you're in need of immediate attention and can't make it down the street to somewhere better.

      PROS:
      CONS: recommend unneccessary work, long waits

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      .

      I went there for a front end wheel alignment for my 2000 Jeep cherokee. The guy told me I had a back tire that was bowing in. He then offered to sell me a tire for $200. All my tires were brand new! He said he couldn't do the alignment with the bad tire in the back! I told him to just do the alignment or I was writing to corporate headquarters to complain of his scam. Most of these places are sadly, just rip out and repair everything they can get away with. Stay away from this place.

      2
      ★★☆☆☆

      I went there for a front end wheel alignment for my 2000 Jeep cherokee. The guy told me I had a back tire that was bowing in. He then offered to sell me a tire for $200. All my tires were brand new! He said he couldn't do the alignment with the bad tire in the back! I told him to just do the alignment or I was writing to corporate headquarters to complain of his scam. Most of these places are sadly, just rip out and repair everything they can get away with. Stay away from this place.

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      1 out of 1 people found this review helpful.

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