Petsmart

★★★☆☆

About Petsmart

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  • Pet Grooming
  • Pet Trainers
  • Pet Stores
  • Sporting Goods

Sports & Recreation

Sports & Recreation
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DO NOT HAVE BRIDGETT IN THE GROOMING DEPARTMENT AT PET SMART ON McCARRAN AND MAE ANNE IN RENO, NEVADA TOUCH YOUR PET!!!!!!!!! BRIDGETT BUTCHERED MY BEAUTIFUL AUSTRALIAN SHEPHERD!!

I DROPPED OFF MY THREE DOGS THERE TO HAVE THEM BATHED, BRUSHED AND TRIMMED. UPON RETURNING TO PICK THEM UP, TWO OF MY DOGS LOOKED BEAUTIFUL - THE OTHER GROOMERS HAD DONE EXACTLY WHAT I HAD REQUESTED.

WHEN I SAW MY THIRD DOG, DAISY, I WAS HORRIFIED TO FIND THAT BRIDGETT HAD SHAVED MY POOR DOG TO THE SKIN - SHE EVEN SHAVED HER FACE!!! THERE WAS NO FUR ON MY DOG AT ALL!!!

BRIDGETT SAID THAT I HAD TOLD HER TO SHAVE DAISY, AND I RESPONDED THAT THAT WAS RIDICULOUS...WHY WOULD I COME IN WITH THREE DOGS AND HAVE ONLY ONE SHAVED? THAT MADE NO SENSE AT ALL, ESPECIALLY WHEN THE OTHER GROOMERS HAD DONE WHAT I ASKED. BRIDGETT DID NOT EVEN SHAVE DAISY IN A CUTE STYLE LIKE HAVE SEEN OTHERS DOGS SHAVED - SHE LITERALLY SHAVED ALL EVIDENCE OF FUR OFF MY DOG!!

I SPOKE TO THE MANAGER, AND HE WAS VERY APOLOGETIC AND REFUNDED MY MONEY, WHICH DOESN'T HELP DAISY'S SITUATION OF EMBARRASSMENT AND HUMILIATION, BUT HE DID TRY TO MAKE AMENDS.

I WOULD JUST CAUTION ANYONE WHO GOES THERE TO HAVE THEIR PET GROOMED - DO NOT GO TO BRIDGETT!!!

1
★☆☆☆☆

DO NOT HAVE BRIDGETT IN THE GROOMING DEPARTMENT AT PET SMART ON McCARRAN AND MAE ANNE IN RENO, NEVADA TOUCH YOUR PET!!!!!!!!! BRIDGETT BUTCHERED MY BEAUTIFUL AUSTRALIAN SHEPHERD!!

I DROPPED OFF MY THREE DOGS THERE TO HAVE THEM BATHED, BRUSHED AND TRIMMED. UPON RETURNING TO PICK THEM UP, TWO OF MY DOGS LOOKED BEAUTIFUL - THE OTHER GROOMERS HAD DONE EXACTLY WHAT I HAD REQUESTED.

WHEN I SAW MY THIRD DOG, DAISY, I WAS HORRIFIED TO FIND THAT BRIDGETT HAD SHAVED MY POOR DOG TO THE SKIN - SHE EVEN SHAVED HER FACE!!! THERE WAS NO FUR ON MY DOG AT ALL!!!

BRIDGETT SAID THAT I HAD TOLD HER TO SHAVE DAISY, AND I RESPONDED THAT THAT WAS RIDICULOUS...WHY WOULD I COME IN WITH THREE DOGS AND HAVE ONLY ONE SHAVED? THAT MADE NO SENSE AT ALL, ESPECIALLY WHEN THE OTHER GROOMERS HAD DONE WHAT I ASKED. BRIDGETT DID NOT EVEN SHAVE DAISY IN A CUTE STYLE LIKE HAVE SEEN OTHERS DOGS SHAVED - SHE LITERALLY SHAVED ALL EVIDENCE OF FUR OFF MY DOG!!

I SPOKE TO THE MANAGER, AND HE WAS VERY APOLOGETIC AND REFUNDED MY MONEY, WHICH DOESN'T HELP DAISY'S SITUATION OF EMBARRASSMENT AND HUMILIATION, BUT HE DID TRY TO MAKE AMENDS.

I WOULD JUST CAUTION ANYONE WHO GOES THERE TO HAVE THEIR PET GROOMED - DO NOT GO TO BRIDGETT!!!

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Went into this store a few days ago and upon entering i saw the "reptile section" which is actually just an end cap.
They had 3 or 4 tiers on this end cap. The top tier of this there was a half grown Cornsnake and a Ball python right next to each other. Thier living space was terrible, there was absolutly no space for them to stretch out, they had no chance for a cool and a warm side. All that was able to fit in that tiny terrarium was a Small bark like plant, and a small water dish.

Now I have 2 Baby Corns at home. They live in a 20 Gallon Long tank.. These little guys that i have are about 1/16 of the size of what that Corn snake in that (by a guess) 3-4 Gallon Terrarium.

They had two diffrent spaces for the same type of gerbil, same gender, but they could give these poor snakes more space? They are torturing these poor things. I was furious...

Thier rodents and brids have decent living conditions, not many friends to play with in the Rodents, but at least they have space to move properly. As well as thier humane socitey section gave the cats more space, but thys jsut simply had nothing to do, i saw one toy in one of the 5 spaces where they had cats.

These are Adult cats in little glass boxes, with nothing to do but sleep and eat. Granted they have space to stretch out, they simply have nothing to do.

I stopped and watched some lady grooming this beautiful male husky in the grooming section, she was brushing himand cleaning his under coat. The whole time she is doing this it looks like she is tering his skin with the brush, the poor dog is squirming and trying to get away, and she is standing there talking and still brushing.
I have a husky at home as well, not as big as that guy in there, but just as furry, and she never reacts like that to us brushing her, even with an undercoat brush, and she absolutly hates being brushed. This poor dog was going through hell being groomed there.

Also, thier Aquarium section....
had some nice fish species, a decent selection.
about half way through jsut past the gold fish im looking at them with my daughter and i see 3 dead fish half eaten floating around in one of the tanks...

while they are floating there I see 2 employees standing around the crickets talking about restraunts.
Im glad my daughter is only 2 years old, seeing something as disgusting as that is enough to temporarily tramatize a little kid.

In my opinion, as a pet owner and a parent,
Do not shop at this store, So not shop for this company, if they keep this store open while thier employees are this careless about thier animals they are not a good company. Do not bring you children to this store either, it is not kept very clean, and in my opinion no kid should ever have to see reptiles squished in thier terrarium, dead fish in tanks while employees do nothing, and groomers hurting animals from lack of care. This store needs to be shut down. It is not a safe place for animals, and I can not Believe that NHS would even consider putting thier animals there for adoption.

I'm disgusted.

1
★☆☆☆☆

Went into this store a few days ago and upon entering i saw the "reptile section" which is actually just an end cap.
They had 3 or 4 tiers on this end cap. The top tier of this there was a half grown Cornsnake and a Ball python right next to each other. Thier living space was terrible, there was absolutly no space for them to stretch out, they had no chance for a cool and a warm side. All that was able to fit in that tiny terrarium was a Small bark like plant, and a small water dish.

Now I have 2 Baby Corns at home. They live in a 20 Gallon Long tank.. These little guys that i have are about 1/16 of the size of what that Corn snake in that (by a guess) 3-4 Gallon Terrarium.

They had two diffrent spaces for the same type of gerbil, same gender, but they could give these poor snakes more space? They are torturing these poor things. I was furious...

Thier rodents and brids have decent living conditions, not many friends to play with in the Rodents, but at least they have space to move properly. As well as thier humane socitey section gave the cats more space, but thys jsut simply had nothing to do, i saw one toy in one of the 5 spaces where they had cats.

These are Adult cats in little glass boxes, with nothing to do but sleep and eat. Granted they have space to stretch out, they simply have nothing to do.

I stopped and watched some lady grooming this beautiful male husky in the grooming section, she was brushing himand cleaning his under coat. The whole time she is doing this it looks like she is tering his skin with the brush, the poor dog is squirming and trying to get away, and she is standing there talking and still brushing.
I have a husky at home as well, not as big as that guy in there, but just as furry, and she never reacts like that to us brushing her, even with an undercoat brush, and she absolutly hates being brushed. This poor dog was going through hell being groomed there.

Also, thier Aquarium section....
had some nice fish species, a decent selection.
about half way through jsut past the gold fish im looking at them with my daughter and i see 3 dead fish half eaten floating around in one of the tanks...

while they are floating there I see 2 employees standing around the crickets talking about restraunts.
Im glad my daughter is only 2 years old, seeing something as disgusting as that is enough to temporarily tramatize a little kid.

In my opinion, as a pet owner and a parent,
Do not shop at this store, So not shop for this company, if they keep this store open while thier employees are this careless about thier animals they are not a good company. Do not bring you children to this store either, it is not kept very clean, and in my opinion no kid should ever have to see reptiles squished in thier terrarium, dead fish in tanks while employees do nothing, and groomers hurting animals from lack of care. This store needs to be shut down. It is not a safe place for animals, and I can not Believe that NHS would even consider putting thier animals there for adoption.

I'm disgusted.

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A lot of merchandise and animal suppliesl Staff is helpful and overall shopping experience was good. Staff seems a bit hurried when helping. Store could probably use more help.

3
★★★☆☆

A lot of merchandise and animal suppliesl Staff is helpful and overall shopping experience was good. Staff seems a bit hurried when helping. Store could probably use more help.

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Petsmart is my top choice for pet stores in Reno or anywhere else in the country.

They have a wide selection of products to choose from, whether you have a dog, cat, bird, horse, fish or other small critter. Petsmart also offers other services, including vaccination clinics and dog obedience classes.

Their prices are very reasonable, and the staff is always helpful.

Petsmart truly cares about pets, and raises money for homeless animals. They also hold adoption events for the local animal shelters every weekend.

PROS: Wide selection of products, reasonable prices, knowledgable staff
CONS:

5
★★★★★

Petsmart is my top choice for pet stores in Reno or anywhere else in the country.

They have a wide selection of products to choose from, whether you have a dog, cat, bird, horse, fish or other small critter. Petsmart also offers other services, including vaccination clinics and dog obedience classes.

Their prices are very reasonable, and the staff is always helpful.

Petsmart truly cares about pets, and raises money for homeless animals. They also hold adoption events for the local animal shelters every weekend.

PROS: Wide selection of products, reasonable prices, knowledgable staff
CONS:

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