We hired this company to do extensive front and back yard re-design. Designer Tommy is great. However, on one visit we asked for a price quote on some upkeep and were quoted one amount but received a bill for $40.00 more than the direct quote from the person who was on the property. We are within our 1 year warranty period but since we refused the pay the extra money, the owner Ron, has cancelled our entire warranty on all plants and trees and work they did. Now we have a palm dying and he's being a hard ass! Nice way to sustain customers in these economic times.
1 out of 1 people found this review helpful.
I waited too long on the phone just to be told to wait. I have to wait another time so long so I hang up. The second time I try, it was the same and they talk as if I am some kind of criminal. Then he hanged up. Their brochure might be good but they are not interested in business at all. This is the problem with many businesses here in Las Vegas. They don't know what customer service is and what it means to the business.
0 out of 1 people found this review helpful.
They designed and installed a beautiful waterfall in our backyard. They turned an ugly corner of the yard were nothing was growing in the centerpiece of our backyard. The waterfall is just beautiful. They have come out to clean and maintain it as well. Not cheap, but you get what you pay for! We are very happy with their work
We used this landscape design company to install our waterfall in our back yard last year. We thought their price was high, but their brochures said they had a good reputation. We were disappointed in the outcome, and recently had to contact them about a possible issue, and were particulary disappointed in their attitude.
PROS: Good ideas
CONS: Price, Customer service