Desert Toyota

I've always had great service from Desert Toyota, especially in their Service Dept. Charlie M always treated me great & went out of his way to make sure my car was taken care of. He was always very professional.

Posted 07/22/09 | Report Abuse

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My Tundra was towed into Desert Toyota because of a bad battery that would not take a jump start. They replaced the battery and did an oil change. During the service they filled out a check sheet that said they checked wiper blades, lights and other things. When I picked up my truck I found the wiper blades torn and one head light out. But both of these were marked as OK on the inspection sheet. I called and spoke to the assistant service manager, who helped me. And was told it was an oversite. I wounder what else was "over looked". HORRIBLE CUSTOMER SERVICE and they don't care about their customers.

Posted 07/18/09 | Report Abuse

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My name is Dan R, I am a customer of:

DESERT TOYOTA
6300 W. Sahara Ave
Las Vegas, NV.

I purchased a used vehicle from DESERT TOYOTA on 10-31-09. When receiving my trade-in vehicle DESERT TOYOTA KNOWINGLY failed to completely pay off lease payoff. They also KNOWINGLY failed to advise me that they were leaving me with a $4,000 balance to pay off myself.

Hundreds of working hours invested in this issue over the last 5 months has returned a campaign of silence from Desert Toyota. It is now April 3rd, 2009. They have turned their back on me after failing to fulfill their contract. This is a plea for help.

If you, or anyone you knows works with or at DESERT TOYOTA, please forward this to their managers. Ask them to call (702-871-4111), email (FernandezR@autonation.com), or confront Robert Ferandez, the DESERT TOYOTA Sales Manager and remind him that he needs to PAY DANS LEASE, as he promised.

Dan R

Posted 04/03/09 | Report Abuse

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I am a single mom. I went here to look for a 4Runner. I am a working professional and I had a lease on a car that did not meet my needs and the payment was really high. So I go here and ask to speak to someone in their fleet department. The salesman I met, whom I will call "john doe", seemed like a nice guy. A nice guy until he started making comments about my figure, then asking me out and wanting to know if I dated anybody. I assured him that it would never be him and left! What a jerk!!!

I had gone to the Toyota Dealer by my house before I went to Desert, but their price was too high. So I decided I may just go back there even though the price was higher. I was afraid that the salesman at Desert was going to grope me on our test drive!!!

So I went back home and found Centennial Toyota on the web and sent in for a quote. Got two e-mails and a call and went to see them. I met with Tiny, too, and it was the best experience EVER! Total Professional! One hour in and out and I am loving my new 4Runner!!!!

Posted 09/27/07 | Report Abuse

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We purchased a CERTIFIED Pre owned Toyota Highlander from this dealership in November 2005. Not more than a month later the brakes started having a grinding sound. I hadn't even driven it 1,000 miles and they said it was normal wear and tear. I threw a fit in the showroom and made a scene until they fixed the problem for no charge. I asked to see the sheet where the inspection had taken place on the certification of the car and after about an hour they produced this paper with a bunch of check marks on all the items but no date. Anyway the car has been pretty good since it's a Toyota, but it sounds like wind is coming in from the rear door area somewhere. I'm thinking it was either wrecked or damaged somehow because it sounds like a window is cracked. I won't dare go back to this place due to the salespeople standing outside like vultures waiting to prey on anyone that pulls into the lot. Just didn't feel like a place I would like to return to. I must say I love the Toyota product, just not this particular dealership.

Posted 01/04/07 | Report Abuse

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Desert Toyota withheld vital information that our 2002 Toyota Camry XLE had sustained extensive frame damage from a previous accident. It was during a routine appraisal evaluation following the sale that we learned of the prior frame damage that Desert Toyota either failed to discover, or neglected to disclose to us. This damage had critically compromised the integrity of the vehicle, primarily, in the form of a crack in the engine block. It also significantly reduced the value of the car, leaving us with thousands of dollars in negative equity unbeknownst to us for months. Various other minor structural damage and malfunctioning systems became evident immediately upon delivery of the vehicle: a non-functioning rear defroster, a leaking rear windshield (which resulted in flooding of the trunk), a cracked and leaking windshield fluid container, several misaligned and broken consoles, and a strong pull to the right. These systems had all passed a 160 point inspection conducted by an in-house technician, however were all malfunctioning at the time of the sale. This information was apparently either overlooked or ignored by the staff at Desert Toyota. The malfunctioning systems were evident to us instantly upon taking delivery of the vehicle; we owned the car for less than 48 hours before it spent the next 30 days at Desert Toyotas service center being repaired. Desert Toyota then failed to deliver to us a compensatory extended service contract, as repeatedly promised, to protect our interest in the case that future repairs, due to their negligence, became necessary. After numerous confrontations with their management team regarding business practices and ethics, we became wise to the fact that they were unwilling to honor any of their pledges or do anything to rectify an immoral and dishonest transaction, nor apologize for the unacceptable treatment we received.

Posted 12/22/05 | Report Abuse

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I 1st got 2 las vegas n brought my toyota in for regular maintenance, and not only was it overpriced I walked out with problems that I never had before. I believed it to be coincidence so I brought my other toyota as well and ended up needing repair on my air conditioning that didn't have a problem before going there. I believe they r not an honest company. I don't even buy toyota's anymore because of such crooked policies.

Posted 07/27/05 | Report Abuse

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well recently I was looking for a new car and stumbled into an ad for desert toyota. And even though i did not buy a car from them at the time I enjoyed the attention and courtesy I received from them. They had a great selection and made me feel I like i was the most importent person there. So for a good deal courtest staff i recommend them.

Posted 07/27/05 | Report Abuse

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