Purrfect Auto Service

★★☆☆☆
  • 10050 S Eastern Ave 180

    Henderson, NV 89052

    Map & Directions
  • 702-914-2249

About Purrfect Auto Service

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Automotive

Automotive
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Just say no.
They claim to refill fluids in your car, including coolant and windshield wiper fluid. I knew I was out of the latter. While I was there they took care of another car ahead of mine (blergh, but it happens) and tried to sell me a bunch of services I didn't need.
I have the best mechanic ever (Papas auto, family-run, honest and they really care) so knew I didn't need the additional stuff they were selling.
As I left I checked- there was no windshield wiper fluid in there. I stopped, went back in, told them it was missing. The guy sighed and rolled his eyes at me (thanks, pal), but came back out and filled it up.
Five days later on a Friday night I was in horrible traffic on Santa Monica in Beverly Hills when I notice SMOKE coming from my hood. The heat gauge suddenly jumped to the red zone- ack! I pulled over and called AAA in a panic, envisioning expensive repairs.
The nice tow guy came, looked under the hood and announced: "You're out of coolant. You stopped driving just in time. All it needs is more coolant."
Well, I am a responsible driver of an older car; I keep a bunch of fluids in my trunk just in case, so actually had coolant with me. He showed me where to pour it in, and voila! My car ran like a top again.
Those a-holes at Purrfect Auto on eastern could have done serious, expensive damage to my car (and at a time when I was tight on funds). Their show of manners doesn't mean anything-- I'd rather have a company provide the service they're selling than open doors and pretend to be polite.

1
★☆☆☆☆

Just say no.
They claim to refill fluids in your car, including coolant and windshield wiper fluid. I knew I was out of the latter. While I was there they took care of another car ahead of mine (blergh, but it happens) and tried to sell me a bunch of services I didn't need.
I have the best mechanic ever (Papas auto, family-run, honest and they really care) so knew I didn't need the additional stuff they were selling.
As I left I checked- there was no windshield wiper fluid in there. I stopped, went back in, told them it was missing. The guy sighed and rolled his eyes at me (thanks, pal), but came back out and filled it up.
Five days later on a Friday night I was in horrible traffic on Santa Monica in Beverly Hills when I notice SMOKE coming from my hood. The heat gauge suddenly jumped to the red zone- ack! I pulled over and called AAA in a panic, envisioning expensive repairs.
The nice tow guy came, looked under the hood and announced: "You're out of coolant. You stopped driving just in time. All it needs is more coolant."
Well, I am a responsible driver of an older car; I keep a bunch of fluids in my trunk just in case, so actually had coolant with me. He showed me where to pour it in, and voila! My car ran like a top again.
Those a-holes at Purrfect Auto on eastern could have done serious, expensive damage to my car (and at a time when I was tight on funds). Their show of manners doesn't mean anything-- I'd rather have a company provide the service they're selling than open doors and pretend to be polite.

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I took my car in for a smog check and oil change. After two hours of waiting (which they said would be one hour) I was told I needed a new air filter. They had one out of the box and ready to install. I had just replaced mine 9,000 miles earlier so I knew that was an attempted rip-off. They also said the valve gasket cover was leaking oil and the repair cost would be $229.00. I have never seen oil on my garage floor, the car does not burn oil and there are less than 40,000 miles on the car. Interesting that the valve cover was "leaking oil" following an oil change! I seriously doubt it needs this work. I will take it to a reputable mechanic for a second opinion and have them do the work, if required. The people at this place didn't even try to tighten the valve cover before recommending this expensive repair job! They also told me the cooling system (a/c) needed to be flushed, drained and refilled. The cost was going to be $160.00. They must think we're all stupid when it comes to anything under the hood. Smog checks can be done here but beware...they WILL try to sell you something you absolutely do not need. Never have any work done here. They will rip you off (and keep the car much longer than promised). I also had a store credit for $60 as well as 2 coupons for a discounted price on the smog check and oil change. They refused to honor the coupons for reasons that were not at all clear. It took them 15 minutes just to write up the bill while I stood there. The guy waiting in back of me told them he was rapidly running out of patience. I hope he left and took his business to some place reputable. This chain has been featured on the local news in the past for their rip-offs and dishonesty with customers. Go somewhere else!!!

1
★☆☆☆☆

I took my car in for a smog check and oil change. After two hours of waiting (which they said would be one hour) I was told I needed a new air filter. They had one out of the box and ready to install. I had just replaced mine 9,000 miles earlier so I knew that was an attempted rip-off. They also said the valve gasket cover was leaking oil and the repair cost would be $229.00. I have never seen oil on my garage floor, the car does not burn oil and there are less than 40,000 miles on the car. Interesting that the valve cover was "leaking oil" following an oil change! I seriously doubt it needs this work. I will take it to a reputable mechanic for a second opinion and have them do the work, if required. The people at this place didn't even try to tighten the valve cover before recommending this expensive repair job! They also told me the cooling system (a/c) needed to be flushed, drained and refilled. The cost was going to be $160.00. They must think we're all stupid when it comes to anything under the hood. Smog checks can be done here but beware...they WILL try to sell you something you absolutely do not need. Never have any work done here. They will rip you off (and keep the car much longer than promised). I also had a store credit for $60 as well as 2 coupons for a discounted price on the smog check and oil change. They refused to honor the coupons for reasons that were not at all clear. It took them 15 minutes just to write up the bill while I stood there. The guy waiting in back of me told them he was rapidly running out of patience. I hope he left and took his business to some place reputable. This chain has been featured on the local news in the past for their rip-offs and dishonesty with customers. Go somewhere else!!!

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1 out of 1 people found this review helpful.

.

Billed a total $373 for about 2 hours of real labor. Checked with Mercedes Benz and found they almost doubled the price of the parts they billed me for. Presently dealing with corporate about it. Also, to be fair not 100% sure but Mercedes says they put in the wrong part. To make it all worse, the problem I brought it in for is not fixed.

1
★☆☆☆☆

Billed a total $373 for about 2 hours of real labor. Checked with Mercedes Benz and found they almost doubled the price of the parts they billed me for. Presently dealing with corporate about it. Also, to be fair not 100% sure but Mercedes says they put in the wrong part. To make it all worse, the problem I brought it in for is not fixed.

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1 out of 1 people found this review helpful.

.

My brake light went on and so I had a coupon for a free inspection. It was dark and I went inside for an estimate. I man came out and right away told me I needed new brakes. It was dark and I don't know how he made such a quick diagnosis. I think he thought the same thing because he went back into the office to grab a flashlight and repeated the diagnosis. He said he could work on the car but I told him I didn't have a ride. He offered to drive me home but I told him I needed to work the next day. I called my father who is mechanically inclined and he told me that I needed brake fluid. I went to Pep Boys and bought the fluid for probably $2-3 and the man even filled it for me. I'll never go the Purrfect Auto again.

1
★☆☆☆☆

My brake light went on and so I had a coupon for a free inspection. It was dark and I went inside for an estimate. I man came out and right away told me I needed new brakes. It was dark and I don't know how he made such a quick diagnosis. I think he thought the same thing because he went back into the office to grab a flashlight and repeated the diagnosis. He said he could work on the car but I told him I didn't have a ride. He offered to drive me home but I told him I needed to work the next day. I called my father who is mechanically inclined and he told me that I needed brake fluid. I went to Pep Boys and bought the fluid for probably $2-3 and the man even filled it for me. I'll never go the Purrfect Auto again.

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1 out of 1 people found this review helpful.

.

Went to get an oil change and they called telling me I had other things wrong. Once I got a second opion the things they had told me were wrong weren't things that really were wrong. They just wanted to get money out of me.

2
★★☆☆☆

Went to get an oil change and they called telling me I had other things wrong. Once I got a second opion the things they had told me were wrong weren't things that really were wrong. They just wanted to get money out of me.

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1 out of 1 people found this review helpful.

.

This is a great place to take your car. They are pleasant, helpful, honest and always have extra coupons if you forget yours. Fair cost repairs and very fast repair time

PROS: Honesty
CONS: none

4
★★★★☆

This is a great place to take your car. They are pleasant, helpful, honest and always have extra coupons if you forget yours. Fair cost repairs and very fast repair time

PROS: Honesty
CONS: none

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