I arrived with my party of four 5 minutes before our reservation time. After being escorted to the restaurant, I came to discover that we were actually scheduled twenty five minutes earlier and our table had already been passed along to another party. Confused with the time, I quickly scrambled through my Blackberry to find the confirmation email. After retrieving the email and showing the hostess, she rudely informed us that there is nothing she can do and that we have to wait, never once apologizing for the restaurant's mistake. After standing awkwardly by the door for around 30 minutes, the hostess finally led us into the restaurant utilizing a ridiculous "French" accent.
For a hotel that is so large in size, I have no idea why the restaurant was smaller than my room at the Wynn. Tables were placed too close to other tables to the point where it was difficult to get seated without almost knocking the neighboring tables dinner. The decor was not that impressive, very similar to that of Cheesecake Factory. Although city search suggests this restaurant to be a "quiet and romantic" restaurant, I completely disagree it was also very loud, very similar again to the Cheesecake Factory. Our tables were with chairs with half armrests and wheels and the other two chairs were the only red office desk style chairs in the restaurant. The restaurant was very understaffed with waiters rushing and spilling drinks on our table. Although very strict over the phone about their dress code, looking around the restaurant I spotted t-shirts, Tommy Bahama shirts, and even JEANS!
As far as the food, the rabbit dish was a mess and lacked any flavoring. The filet mignon was very dry, overcooked, and had a rough texture. The escarcot had no taste flavor. The restaurant never brought out a wine list until asked several times to do so. This restaurant truly lacks professionalism and presentation! Horrible service for a $150 meal, I highly suggest ALEX at the Wynn instead.
Pros: slight view of Bellagio fountains
Cons: bad service, tables too close, extremly noisy, rude hostess, unprofessional
Posted 05/22/07