Sahara Jewelers

★★★★☆

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For over 30 years I have had custom jewelry made, repairs done and watch batteries replaced by Lou Sherman owner of Sahara Jewelers. I have always been satisfied with his work. He is very experienced and knowledgeable in the jewelry business. I highly recommend Lou for any of your jewelry needs.

5
★★★★★

For over 30 years I have had custom jewelry made, repairs done and watch batteries replaced by Lou Sherman owner of Sahara Jewelers. I have always been satisfied with his work. He is very experienced and knowledgeable in the jewelry business. I highly recommend Lou for any of your jewelry needs.

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I have been going to Sahara Jewelers for over 18 years, and have NEVER had any problem with Lou. For as the watch person, I beleive he needs to re think his wording and thoughts. Lou is very experenced and very knowledgedable, let lone changing a watch battery.

5
★★★★★

I have been going to Sahara Jewelers for over 18 years, and have NEVER had any problem with Lou. For as the watch person, I beleive he needs to re think his wording and thoughts. Lou is very experenced and very knowledgedable, let lone changing a watch battery.

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I took two watches in to have them checked out, one was a Citizen which I was told I would need to send to them directly (no big deal) the second was an Emporio Armani watch purchased about two years ago.

Now, I'd never had the battery changed on the Armani watch before thus the case had NEVER been opened outside the factory. After Lou put the new battery in the Armani, I noticed that the timer no longer worked. I gave Lou a call as I knew something must have happened when he replaced the battery, he told me the timer wasn't working when I brought it in. I had a feeling this was false since the last time I wore it, it was working, and the buttons no longer had a click to them when pressed like they did prior to him touching it. I took the watch back in to have it looked at and he said it was missing a post that sat between the exterior button, and the internal mechanism, but that he could just make the timer run continuous... He swore the part wasn't there... After about 10 minutes of insisting it must have fallen out, he finally found it on the floor under his workbench. He re-assembeled the watch and said the button to make the timer run and stop was working, but that it couldn't be reset, a problem the factory would have to fix. Frustrated, I drove home and took the damn thing apart myself, after less than 60 seconds (yes, it was really THAT easy) I figured out the problem. I took before and after pics of what the problem was and how I fixed it.

Back in the car a third time to go talk to Lou and see what he had to say when confronted with the pictures and the now perfectly functional watch. After awkward silence, I finally came out and asked him what he could do to make it right... A pause, then "well it's working now, so" I cut him off and told him it was working fine before he touched it, before he lost the piece and denied it, and before he half-assed the fix and tried to call it good. Finally, he said he would replace it next time free of charge. Knowing in advance he might offer, and knowing in a year or two when I needed that Armani done again he would have no idea who I was, I had brought in another Armani with me that needed a battery, he changed it and sent me on my way.

I'd like to say that made it right, but I still feel like I can't trust a jeweler who works on a functioning time piece, loses a part, then denies, and tries to pass off shoddy half-assed work to cover it up. Sorry Lou, but this is one first-time customer who won't be back. Pity since I live 0.9 miles from the shop.

1
★☆☆☆☆

I took two watches in to have them checked out, one was a Citizen which I was told I would need to send to them directly (no big deal) the second was an Emporio Armani watch purchased about two years ago.

Now, I'd never had the battery changed on the Armani watch before thus the case had NEVER been opened outside the factory. After Lou put the new battery in the Armani, I noticed that the timer no longer worked. I gave Lou a call as I knew something must have happened when he replaced the battery, he told me the timer wasn't working when I brought it in. I had a feeling this was false since the last time I wore it, it was working, and the buttons no longer had a click to them when pressed like they did prior to him touching it. I took the watch back in to have it looked at and he said it was missing a post that sat between the exterior button, and the internal mechanism, but that he could just make the timer run continuous... He swore the part wasn't there... After about 10 minutes of insisting it must have fallen out, he finally found it on the floor under his workbench. He re-assembeled the watch and said the button to make the timer run and stop was working, but that it couldn't be reset, a problem the factory would have to fix. Frustrated, I drove home and took the damn thing apart myself, after less than 60 seconds (yes, it was really THAT easy) I figured out the problem. I took before and after pics of what the problem was and how I fixed it.

Back in the car a third time to go talk to Lou and see what he had to say when confronted with the pictures and the now perfectly functional watch. After awkward silence, I finally came out and asked him what he could do to make it right... A pause, then "well it's working now, so" I cut him off and told him it was working fine before he touched it, before he lost the piece and denied it, and before he half-assed the fix and tried to call it good. Finally, he said he would replace it next time free of charge. Knowing in advance he might offer, and knowing in a year or two when I needed that Armani done again he would have no idea who I was, I had brought in another Armani with me that needed a battery, he changed it and sent me on my way.

I'd like to say that made it right, but I still feel like I can't trust a jeweler who works on a functioning time piece, loses a part, then denies, and tries to pass off shoddy half-assed work to cover it up. Sorry Lou, but this is one first-time customer who won't be back. Pity since I live 0.9 miles from the shop.

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I have been referred to Sahara Jewelers by a friend, and was pleasantly surprised. Lou Sherman who owns the store is the jeweler as well. He very knowledgeable at his craft. Very honest and talented at his work. I would diffinently recommend Lou, for you repairs and making jewelery also. Always on time with your work and very reasonable.

5
★★★★★

I have been referred to Sahara Jewelers by a friend, and was pleasantly surprised. Lou Sherman who owns the store is the jeweler as well. He very knowledgeable at his craft. Very honest and talented at his work. I would diffinently recommend Lou, for you repairs and making jewelery also. Always on time with your work and very reasonable.

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