Christensen Hearing Institute

★☆☆☆☆

About Christensen Hearing Institute

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I purchased a set of hearing aids from Christensen Hearing Institute's Tenaya store on June 10, '09. I have an ear canal condition which makes it difficult for me to be fitted and use the devices. I was given a 30-day unconditional return guarantee which was extended due to re-programming applications. I returned them for a refund on July 16, '09 and was told that a refund would be credited to my AMEX card. Some 30 days passed and I called the corporate office to check on the status of the refund. I was informed by this office that they had no record of the refund paperwork. After some harsh conversations, I was assured that a refund would be credited the following day. It is almost a week later and still no refund has been posted. I find this kind of customer service irresponsible and lacking integrity. I feel I have been lied to and left with few options but to pursue this matter through the courts.

1
★☆☆☆☆

I purchased a set of hearing aids from Christensen Hearing Institute's Tenaya store on June 10, '09. I have an ear canal condition which makes it difficult for me to be fitted and use the devices. I was given a 30-day unconditional return guarantee which was extended due to re-programming applications. I returned them for a refund on July 16, '09 and was told that a refund would be credited to my AMEX card. Some 30 days passed and I called the corporate office to check on the status of the refund. I was informed by this office that they had no record of the refund paperwork. After some harsh conversations, I was assured that a refund would be credited the following day. It is almost a week later and still no refund has been posted. I find this kind of customer service irresponsible and lacking integrity. I feel I have been lied to and left with few options but to pursue this matter through the courts.

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